We were so happy that we chose this hotel. Before I get to the good parts, let me say that you do need a car. This hotel is near but not in town. We walked into town once and then decided that since we were staying there AND because we were sightseeing for four days, we did need a car. The management suggested Rent-a-Wreck and even called them for us, and we ended up with a perfectly fine (not wrecked) 1993 Ford. If you want to be near the waterfront, this isn't the hotel for you, but if you're sightseeing, you probably need a car anyway. The hotel is all-suite. It isn't a bit fancy, but they do have clean, comfortable, well equipped, roomy suites. We had a bedroom, a living room area, and a fully equipped kitchen with a dishwasher and a washer/dryter. Since we were in the middle of a 2 week trip, I loved being able to wash midway through. We had not one but two cable TVs. The desk staff was superb. They went to great lengths to help us with anything and everything. My husband had lost his license in the Seattle Airport, and he was having his passport mailed to the hotel. He was very anxious about receiving it, which they knew, and they were so helpful and calming. It was due in at 4 o'clock, and at 9:30 we were sightseeing in Juneau when my cell phone rang. The manager knew how worried my husband was and called me on my cell phone to let me know that the passport had arrived early. They were consistently super helpful with everything. I think this hotel is a great bargain and that we got so much for our money.