The information provided sounded wonderful---complete with a restaurant! When we arrived, it turned out differently.
The restaurant closed for the season, which we were not told when we made our reservations. It only got worse when we got to our room.
There was a hole in one of the walls that had never been fixed. The carpet had multiple massive stains. We pulled the bedside table out to plug something in, and found dirt, a dog biscuit, and a large bottle cap. A pill container protruded from under the TV cabinet.
The toilet seat looked as if it had been in a war. There was mold and mildew in various places in the shower. You had to hold the flush lever down until the contents of the toilet were well on their way.
Absolutely no security. The door was left wide open all night.
We would not recommend this place to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Robyn Stevens, Marketing Manager
(Management representative)
Feb 29, 2008
When we purchased this hotel in 2007 we, like many of the prior guests, were appalled by the dirt and disrepair. As of winter 2008 we have brought in a completely new staff and done extensive renovations throughout the rooms including pillow-top mattresses, new carpeting, and remodeled bathrooms. We have also added a wonderfully comfortable outdoor deck with views of Beluga Lake and the surrounding mountains. This is now a family-run inn, and we take great pride not only in our property but in our exceptional guest service. We look forward to seeing you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
