Girdwood is beautiful. One would imagine that staying in a huge resort hotel in this area would be heavenly. And, indeed, the natural setting among glaciers, mountains, and trees in the summertime would permit a guest to forgive the blips, errors, and mis-steps of this montrosity of a hotel. But there is really no excuse for poor service, ill-trained staff, and lack of security. Here is a list of problems we encountered. You, the reader, can decide for yourself whether the gorgeous setting is worth dealing with the glitches.
**Poor security. At the check-in counter, the clerk announced in ear-shot of other guests my husband's name and room number.
**Poor security. at 1 am the first night of our 3-night stay, someone (presumably a guest) was able to open our room door with his card key. Fortunately, we had the security latch in place so the door only opened 1 inch. For some reason, the guest would not leave but kept trying to come in (was he drunk?). I called front desk for security. I was informed that we could get new keys in the morning. Come morning and a changing of the guards, we find that there was no incident report filed. The new front desk staff didn't know what we were talking about. Later, when the manager arrived, we were not charged for that night and upgraded to a suite (near the lobby, at my request, for added security).
**We get another knock on our door on Day 3 - "Room service," the man behind the door announced. I yelled through the closed door that we had not ordered room service. The man moved away from our door. After the first night''s scare, I was wary. Still don't know what that was about.
**No pen or notepad by the telephone, no hangers in the closet, no information in the Guest Directory binder. Of the last item, we were informed that the guest directory was being updated, but what good is that for guests who have no clue what services are available?
**We don't know where the fitness center is. We're told it's on the 3rd floor. But we can't find it. Why not? There is no signage that indicates the closed door leading to the fitness center. 3 other staff people we run into in the halls as we're trying to find the fitness center don't know where it is, either. Or, worse still, that it had closed an hour ago, making the search fruitless from the get.
**The business meeting had breakfast service -but no utensils to eat the meal.
**With few exceptions, the staff were unfriendly, uncaring, simply not interested. One woman staffing the bicycle rentals was on the phone in what seemed to be a personal call. She never made eye contact with me while I waited for her to finish, and she never stopped her phone call to wait on me. Instead, another staff person, who kept peeking over to her to see why she wasn't serving us, finally came over from his position in another room to help me. He was, by the way, very courteous.
**Free Internet service on only the first 3 floors, otherwise, must use ethernet cable. But only a few spots on floors 1 - 3 provide access to www, and there was NO access in our room on the 3rd floor.
**Faucet water tastes good
**Rental bikes were very nice and reasonably priced.
**Restaurant food was good and not outrageously priced.
You can decide.
- Also Known As:
- Alyeska Hotel Girdwood
- Alyeska Resort Girdwood
- Alyeska Prince Hotel
- Girdwood Alyeska Prince Hotel Resort
- Official Description (provided by the hotel):
- Hotel Overview: Nestled in the Chugach Mountain Range in the resort community of Girdwood, Alyeska Resort featuring The Hotel Alyeska is only 40 miles from downtown Anchorage. The Hotel is also near many attractions - two miles from Crow Creek Gold Mine, and 15 miles from Portage Glacier and the Alaska Wildlife Conservation Center. The floor-to-ceiling windows in the fireside lobby and grand staircase offer unobstructed views of the north face of Mount Alyeska. Open beams and cathedral ceilings accent the indoor lap pool, 16-person spa tub, and fitness center. Airport transportation (surcharge), ski storage, and a local shuttle are available. Wireless Internet access is available in the lobby, DSL hookups in the rooms (included in resort fee). The Spa at Alyeska offers a wide array of massage, facial and body services. The eight-story property has 304 guestrooms. All rooms offer cable TV with pay movies, and are equipped with coffeemakers, refrigerators, hairdryers, and irons with boards. In-room complimentary DSL is available. All rooms are nonsmoking. You must be 21 years of age or older to make a reservation and check in. Guests under 21 must be accompanied by someone 21 years of age or older to stay in the hotel. Any guest under the age of 18 must be accompanied by parent or legal guardian. Please note: The 2011/12 Ski Season is November 23, 2011 to April 29, 2012 (conditions permitting). Deluxe King Room with one king bed includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 4-7. Deluxe: 2 Double Room with two double beds includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 4-7. Standard: Room with two double beds includes bathrobes and slippers, bottled water, heated towel rack, mini refrigerator and coffee maker, in-room safe, iron and ironing board. Located on Floors 2-3. Area served: Anchorage (and vicinity). Nearby airports: Ted Stevens International Airport, Anchorage AK (ANC). Area description: 35 miles southeast of Anchorage, at Alyeska Resort in the town of Girdwood, AK. Amenities• Concierge• Conference Facilities• Fitness center• Free parking• Handicapped Rooms/Facilities• Health Club• High-speed Internet• Internet Access• Meeting/Banquet Facilities• Pool & Hot Tub• Restaurants• Room Service• Spa services• Wireless Internet. Dining: Aurora Bar & Grill. Whether you're in the mood for a casual atmosphere or watching your favorite sports event, the Aurora Bar & Grill is family-friendly with comfort food. The diverse menu offers Alaskan specialties and satisfying homemade-style dishes. Serving breakfast, lunch and dinner. Bar open late on weekends. Seven Glaciers: Feast upon fabulous views and gourmet cuisine at the AAA Four-Diamond Seven Glaciers restaurant. Menu features regional favorites focused on fresh seafood, Snake River Farms meats prepared by Executive Chef Jason Porter. Recipient of Wine Spectator’s Best of Award of Excellence. Sakura: Newly remodeled, Sakura Restaurant offers modern and intimate setting with Asian-inspired seafood and meats, hand-rolled sushi and a full sake and cocktail list. Open for dinner. The Pond Café: Located on the second floor of the hotel, the Pond Cafe is the place to enjoy breakfast offering full and continental buffet options and an a la carte menu featuring local favorites such as reindeer sausage links as well as a variety of healthy choices. Tramway Café: Featuring Starbucks™ coffee and espresso drinks, the Tramway Café features quick eats and grab n’ go style items. Open daily for breakfast and lunch. ... more less
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