I spent a week here in September for business. I cannot say enough positive things about the property, the staff, the food or the amenities. Having lived in Anchorage for awhile, but before this hotel was built, I knew the area well. My expectations were blown out of the water by how well run this property is.
The room was spacious, and the toiletry amenities were luxurious. The shower/tub was terrific and includes a hand-held shower head. There was also a heated towel rack in the bathroom which would be heavenly during winter ski season, I'm sure. My only minor complaint with the room was the lack of occupant-controlled HVAC. I had to call the front desk about the perfume smell in the room that I couldn't get rid of because I couldn't turn on the HVAC fan. However, the hotel handled the issue immediately and perfectly. They came in and adjusted the controls in the ceiling which took care of the problem completely. The room contained bathrobes, slippers, coffee maker, and so many other little nice details it's hard to list them all.
The setting just can't be beat. Do not miss taking the tram to the top of the mountain, regardless of the weather conditions or season that you're there. The tram staff was terrific, and so friendly.
The food was great and the staff were 100% fantastic, 100% of the time. I have never encountered such consistency in superb service.
I cannot wait to return for a pleasure trip!