This property is once again a Microtel, at least in June it was. Reservations had been made through the Microtel website and when we arrived the property did not have the reservations. The clerk at the front desk that evening was pleasant and found us a room for that night but could not guarantee we could stay next two nights. After a phone call to Microtel and checking with the front desk the next morning the hotel decided we could stay. No apologies at all from the management of the hotel for the lost reservations and no phone calls back from Microtel to make sure we had been given rooms. Both the hotel and Microtel seem to have a problem with providing good customer service.
That first morning we had to take cold showers, the front desk clerk told us when we stopped by that we may want to get up earlier to get hot water. Each morning at breakfast you could hear different groups of guests commenting on the lack of hot water. And when they asked the front desk they where also told to get up earlier. We happened to stay in Eagle River during a warm stretch of weather and while to hallways and reception area of the hotel had air conditioners the rooms did not.
I would pass this one by, we stayed in some very basic hotels while in Alaska and none where as badly managed as the Microtel/Eagle River Inn and Suites in Eagle River.
