My husband & I stayed for 6 nights in January. We flew in to a cyclone & we were met at the airport by Rose (the manager). She said we were supposed to be met at Rarotonga by someone from their sister resort & told not to come because of the cyclone. NO ONE met us & they really should have. Our flight was very unnerving.
We were taken to the Mormon Church as our resort had been evacuated. There were 2 other couples plus staff at the church where we spent the night & the following morning.
The staff really looked after us, they were caring & attentive & they prepared a lovely dinner for us. The pool lounges were made into beds with clean sheets, blankets & towels for everyone.
The following morning the sun was shining & once the resort was checked for damage we were taken straight there.
Even though there was only 3 couples once at the resort we had to wait well over an hour to get into our rooms.
Rose (manager) sat with us & explained the situation & that due to the inconvenience our meals that day would be complimentary. She also gave us $15.00 internet to contact our families.
My husband & I asked for an upgrade due to spending our 1st night in the church & not at the resort. We were told it was not policy to compensate & to try through Travel Insurance for any compensation. We travel a lot & it would have been good business to have offered something.
We had 7 nights booked at their sister resort in Rarotonga after we left Aitutaki & asked could we transfer some to Aitutaki to make up for the lost time. She said there wouldn't be a problem & to arrange it through our travel agent back in Australia. As it was the long weekend it would have been difficult to arrange. I later went to Reception & one of the staff was very helpful & said to speak to Jason the next day. He was fantastic!!!! Very helpful.... He rearranged our flights & extended our stay by 3 nights.
The rest of our time there was amazing. The weather was good to us, the staff were great, Most of the food was lovely. The breakfast did get a bit boring as it didn't change from one day to the next....
As it wasn't busy & the weather was great all our meals were served in the Flying Boat restaurant. This was fantastic with the most amazing outlook over the Lagoon.
Even though our room was not upgraded it was beautiful, it had just been refurbished. The outdoor/open air shower took a bit of getting used to... But in the end we loved it. Our beds were turned down each night & an activity sheet for the next day was left for us.
Esterline in the Restaurant was really lovely & Frida in the activities hut was always helpful.
I also recommend Bishops Lagoon Cruise, fantastic day out.
On the downside prices were very inflated. We understand that they need to charge more but we paid between $42 & $50 for a bottle of wine at the resort & it was for sale in the "Superstore" main street Aitutaki for $22. I also was desperate for Aeroguard as the mosquitos were bad. I was charged $22 in the Resort store but it was only $10 in town. So take some wine duty free & remember to pack sunscreen & aeroguard.
The resort runs a bus in to town & charges $12.50 per head which I thought was crazy, with all that it cost to stay there we felt that could have been a free service to guests.
All in all I would stay there again as the location was amazing.
- Official Description (provided by the hotel):
- The only private island resort in the Cook Islands.It is the only Cook Islands resort to offer that invention of incurable romantics ~ the Overwater Bungalow.And it is the only resort on Aitutaki with a truly Polynesian flavour, so you can truly savour what the South Pacific is famous for. ... more less
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- Also Known As:
- Aitutaki Lagoon Hotel Aitutaki
- Aitutaki Lagoon Resort And Spa
- Aitutaki Lagoon Resort Spa
- Lagoon Resort Aitutaki