Our South Pacific cruise had a stop at Papeete and I booked the 1/2 day 4X4 tour. The email gave very specific direction on where and when to meet but evidently they forgot to give this information to the driver. After waiting for over 1/2 hour and checking with a person that we were told was the owner of the Marama Tours (she had a table at the cruise pier and was to busy booking additional tours to help us that had already booked a tour) we FINALLY found our driver and was lead a block away to enter the back of a truck with a bench down each side of the bed with 4 other people already waiting that were picked up at a hotel. We then proceeded to another hotel to pick up another couple.....needless to say the accommodations were not comfortable and very tight. The driver hadn't rolled up the side curtains and the back of the truck was very hot.....he was to intent on making up his tardiness to ensure the passengers comfort (but he really should have had this done before he started his tour).
In an attempt to make up time the driver was going at a speed that kept us bouncing around like a bunch of mexican jumping beans......again not comfortable. The tour agenda was nice and we did make it to everything on the itinerary, but this was done in just over 3 hours instead of the 4 hour tour advertised.
I talked to the driver and he said he had just started a week ago.....Marama Tours needs to make sure the drivers are trained properly before they let them "go it alone."
I will not book with this tour operator again.
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