Kathy Glines, the owner of Sunset View Resort, is a deceitful, irresponsible businesswoman. My wedding was practically destroyed and I had to shell out thousands of extra dollars because of her lies and inability to communicate.
I had booked the "Platinum Package" at Sunset View Resort in October 2011, prior to my August 2012 wedding. My main concern with the venue was that there weren't enough rooms to put up my relatives flying in from Outside in addition to the wedding party. Kathy assured me that she would be building more rooms in McKinley View, in addition to the rooms already present at the Lake House and the Cedar House (the Lake House was by far the most gorgeous house and I planned on staying there myself). It wasn't until a friend of mine was surfing Sunset View's website in MARCH 2012 that I found out that Kathy had turned the Lake House into a restaurant! She NEVER contacted me or warned me that she had altered the "Platinum Package" which I signed up for. It wasn't until I finally got a hold of her (after numerous calls and emails) that she explained that only Cedar House and McKinley View were available, but that she hadn't invalidated my contract because there were still going to be the same number of rooms as there were when I viewed the property in October. She "did not remember" promising me that there would be 20 rooms available for my wedding party and family. As there are very few hotels/B&Bs in Big Lake and they fill up quickly for the summer months, I ended up having to book Kathy's other property, Creekside Lodge, for my family. This cost me an additional $3,000!
Once we arrived at Sunset View, 1 1/2 days before my wedding, we ran into numerous problems. First off, we were locked out of ours rooms. Kathy had told me that we could start checking in at 3:00 pm. At 3:15 pm, one of my bridesmaids called me to let me know that they were there and that Kathy wouldn't let them in the house because I wasn't there yet. Kathy never told me that I had to meet her at 3:00 pm! I called Kathy and asked her to let my bridesmaid into the house (which she did). As a frantic bride gathering last minute things, I didn't arrive at the venue until 5:00 pm. At which point I realized that most of our rooms were still locked and that Kathy was gone. When I called her, she said she was "busy running errands in Wasilla and wouldn't be able to make it back for at least 2 more hours," and that it wasn't her fault that I "didn't arrive earlier." So, my family and friends and I sat in the kitchen until 7:30 pm, at which point we were finally able to settle into our rooms.
Other problems arose, most of which occurred because Kathy did "not remember" telling me things. Apparently verbal agreements mean nothing to her. Fortunately I had printed out all of our email conversations to "help" her memory along.
The morning of my wedding, Kathy finally gave us our table linens (I had spent the day before my wedding setting up the tables I was paying for AND moving all of the tables that I was not allowed to use to a storage area for her, because apparently Kathy thinks it's okay for brides to do grunt labor for her). Upon inspection of the table linens, we realized that THEY WERE THE WRONG SIZE and WRONG SHAPE. When I called Kathy, she said that she hadn't checked them before she gave them to us and then she blamed the dry cleaners for the mistake. FOUR HOURS before my wedding ceremony, my FATHER had to drive into Wasilla and RENT table linens from Special Events! Thank God for Special Events! (They are a great company, fyi). While he was driving to Wasilla, I asked Kathy to reimburse me for the excess cost of getting linens which I had already paid her for, and she agreed. However, the letter requesting payment and the receipts that I mailed to her via USPS were returned to me. Apparently the address that is listed on Sunset View;s website is WRONG. We've left numerous phone messages on Kathy's phone, and have yet to get a response (3 weeks later).
I could continue with more examples of how this woman turned what was supposed to be a wonderful, memorable day into a NIGHTMARE. I wish that my husband and I had eloped.
I would strongly recommend against patronizing Sunset View Resort at Big Lake. Although the venue is gorgeous, the owner is the most horrible businesswoman I have ever had the misfortune of dealing with in my life.
Rooms on main floor in McKinley View are VERY noisy. Room in ground floor in McKinley View is a fir...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Per contract dated 10/31/11 there was to be 11 rooms/22 overnight guests (does not state three homes) and we were to provide chairs, tables and linens for 50 guests. I later received payment in the amount of $2563.80 for the Creekside Lodge on 11/30/11 for their additional out of town guests, which was a month from the original signing of contract. Their decision to rent the Creekside Lodge was made prior to the start of our plans for construction.
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We made a decision at the end of December to start construction on January 1st with completion by February 18, 2012 for the Iron Dog. We knew when we made that decision that we had to provide the 3 rooms that we were losing and included in our renovation plans to add onto the McKinley home. However, we provided not only 3 but 5 additional rooms, and 2 of the new rooms had double beds. Thus provided sleeping for 30 overnight guests at no additional charge. The total of rooms available at the resort with the Creekside Lodge total 20.
We did fall back on our duty to notify them of the change when we started construction. We did offer the option after meeting with them March 12, 2012 to cancel and refund their money, however they wanted to continue if we were willing to ensure there was a division between the restaurant and the lawn rental and multiple other requests that were met. Not only were her requests met we provided extra chairs and tables for 100 guests at no additional cost.
We did everything to provide for a successful event.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.