Overall, this hotel has seen better days. On the positive side, it's conveniently located close to the airport and serves an okay breakfast. The staff is well-intentioned but lacks experience and polish. Stay one night at most and limit your expectations and you'll be fine.

My husband and I booked a "reward" stay at this hotel (in other words, we had a free night so why not?). We stayed her the night before we left Costa Rica to go on to Colombia. Some bright spots: it's very close to the airport, they offer a free breakfast (which we couldn't sample--our flight left too early), they seem to have a nice workout facility and the pools there are nice, especially if you're traveling with kids. The downside? The room is just awful. Beds are lumpy, pillows aren't fluffy and the room smells musty. The bathrooms were decent (ours was big and had good shower pressure, hot water) but everything else about the room was pretty rough. Carpet was stained, doors were really "weak" so you could hear everything happening in the hallway. I complained when we got back and the manager of the hotel informed me that the property will shortly be undergoing a major refurbishment so hopefully in the next 1-2 years, it will be in a much better place. The staff was helpful so that was good. Overall, I give this property a C-

We booked Country Inn & Suites for a couple of nights to recover from our trip from the UK before heading further afield. Weren't expecting much, just a clean hotel, close to the airport, helpful staff and decent but not spectacular food.

Well, the hotel is near to the airport but fails on all other aspects.

Clean Hotel?
Rooms are a good size but are not clean. Very tatty - not been updated since 1989. Air conditioning in our first room sounded like a helicopter and in the second didn't work at all.

Helpful Staff?
Their approach is akin to crowd control rather than customer service which is probably explained by the number of American teenagers at the hotel on school trips. They did try on occasion but failed to impress us.

Decent Food?
The food is above average but the restaurant is small and often mobbed by school trips. Eat there for breakfast, go out for lunch/dinner and avoid the school kids at all costs.

In summary - Ok for one night if you are planning to move on. Totally unsuitable for exploring the city or for any kind of restful break.

I have staid in several hotels of this chain in the U.S. and found them to be first class. This one was the exception. The room was very small, hard to get to, and very dirty. The air conditioner was not working on a very humid night and when someone repaired it, it worked for another 15 minutes and stopped again.

So, to cut a long story short I didn't sleep a week due to heavy dust and sweating heat. In the morning they claimed I had used several bottles from the mini-bar, which I had not. So in a nutshell, this is a dirty, hot box of a hotel and they stole from me.

David Rushton