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“Excellent Staff” 3 of 5 stars
Review of Hotel Colonial

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Hotel Colonial
3.0 of 5 Hotel   |   Calle 11, Avenidas 2 y 6 | Detrás Iglesia La Soledad, San Jose 4673-1000, Costa Rica   |  
Hotel amenities
Ranked #48 of 86 Hotels in San Jose
Lawrence, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent Staff”
3 of 5 stars Reviewed October 4, 2010

Stayed 9 nights Staff was great and the Hotel is very clean, it is small but nice, forget TV poor. Two great places to eat, one across the street and the other 1 block left out of the Hotel. Traffic can be a little loud. The price is hard to beat for the low season!! Barry Hyde Lawrence, Kansas

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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85 reviews from our community

Traveler rating
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    29
    15
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 24, 2010

The location is great - really close to Central Market, etc. The staff was super friendly. The room was the cleanest I had seen in Costa Rica. No working TV channels and a bit of noise from traffic, but otherwise nice overnight stay. The shower took a good 10 minutes to warm up.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 9, 2010

On the outside Hotel Colonial looks nice enough, charming, unique, and in a great location if you want to see the Central Market, Artisan Market, or Gold Museum. That's where the good ends.
1) TV has no picture, just snow with audio (and no English channels, not that it would have mattered)
2) COLD shower. I mean, not even lukewarm. I was shivering throughout the whole shower. This was after waiting 9 hours for them to "fix" the hot water - the water was no warmer (if you can call it that) after they supposedly fixed it. It was lovely taking a cold shower at 3am (7:30am flight).
3) Very noisy ceiling fan, no A/C. The fan made horrible loud snapping and clicking noises all night. This meant sleeping with pillows over our heads in order to fall & stay asleep.
4) Dirty room, gross toilet.
5) Awful customer service. Reception staff was very rude and incompetent in dealing with the lack of hot water. You are completely on your own if anything goes wrong in your room!

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mountains
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 25, 2010

No place to park! No remote for the fuzzy TV. Internet cost to use! Houses next door had RAZOR wire on the ROOF!!!! It claims to be safest place in San Hose but why would you need RAZOR wire if it's safe??? Rooms were small and dirty from construction being done to hotel....literally there were hand prints on the entrance door where dust lied and someone touched!! Talk about an allergy nightmare!! And then when we decided to find another hotel girl at front desk was puzzled asking Why?? THEN we found this AWESOME other place we kept asking ourselves why in the world would anyone stay at Hotel colonial when this place was just as close to airport????

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Beacon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2010

I travel in solo in Januray. The hotel is well situated and you can easily walk to go downtown. The personal is very helpful, they help me ta lot with the travel agency... The hotel is basic with few chamber and a small pool.There is no restaurant at the hotel but just across the street you will found a good Argentin restaurant. Don't espect to stay on the chamber and watch the TV the night, the TV signal is awfull.

  • Stayed January 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2009

My fiance and I stayed at Hotel Colonial in San Jose Costa Rica for 2 nights. The hotel is located in the heart of San Jose across the street from an Argentinian restaurant, which has great food! The hotel was very clean, nice folded towels and had AC. The bathroom was clean and they provided us with towels, hand soap and shampoo. The only thing that was a bit frustrating was the hot water was quite cold. We are spoiled and used to taking steaming hot showers in Toronto, so it took some time to get used too. This hotel has an outdoor pool on the main floor which is not heated, but very clean. The lobby has internet, which you can use for a charge. The breakfrast they provided in the morning was great. It included: yummy rice and beans, scrambled eggs, toast, sausages, delicious Costa Rica Coffee and tea. The hotel has a gate which the concierge must open to allow guests to exit and enter. The area of the hotel was safe and the people were very friendly. The hotel does not have an elevator though. You need to lug your things up and down by using the stairs. We came to Costa Rica to experience the adventures not to stay cooped up in the hotel. I was expecting it to be worse then what we got! If your looking for a nice cheap hotel that has all the basics this is a great hotel to stay at.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2009

This is long overdue but the place was gross and it's in a crappy area so I had to write this review. We stayed here the last night of our week long trip to Costa Rica because it is close to the airport. When our cab driver dropped us off he asked if we were sure we wanted to stay here. Bad sign.
It WAS close to the airport BUT the pool was uninhabitable and basically a large leaf covered fountain (we booked this place because I wanted somewhere with a pool), most of the staff is rude (the woman on the second day was very nice and let us leave our luggage at the front desk because our plane flight was taking off later) and the room was just awful. I especially enjoyed the half used bottle of shampoo in the shower and the one towel they provided. I never saw any bugs but I just know they were in there . . . somewhere . . . possibly in the weirdly massive and empty closet that stretched the length of our room.
We hung out at the bar at El Presidente Hotel a short walk away in the more populated times squarish area. We found that when talking to other tourists at the bar we could have stayed at the El Presidente or the Balmoral Hotel, across the street from the El Presidente, for the same price or only about $10 more. We were told the rooms were nice and clean and the staff friendly.
The only reason I am not giving Hotel Colonial one star is because it was inexpensive, we didn't get mugged and the girl who helped us the second day was very nice.
The Argentinian steak house across the street from Hotel Colonial (Esquina de Argentina, i think it is called) is absolutely AMAZING. Six months later my boyfriend and I are still talking about the meal we had there.
Six months later thinking about the room at Hotel Colonial still makes my skin crawl.

  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial

Address: Calle 11, Avenidas 2 y 6 | Detrás Iglesia La Soledad, San Jose 4673-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Free Breakfast Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Colonial 3*
Number of rooms: 17
Official Description (provided by the hotel):
We’re your perfect hosts for a restful vacation in cozy surroundings, a restored neocolonial building nearly a century old. ... more   less 
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Also Known As:
Colonial Hotel San Jose
Hotel Colonial Costa Rica/San Jose

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