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“nice and comfortable hotel” 4 of 5 stars
Review of Hotel Colonial

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Hotel Colonial
3.0 of 5 Hotel   |   Calle 11, Avenidas 2 y 6 | Behind La Soledad Cathedral, San Jose 10106, Costa Rica   |  
Hotel amenities
Ranked #50 of 86 Hotels in San Jose
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“nice and comfortable hotel”
4 of 5 stars Reviewed December 23, 2013

We stayed at the hotel for 3 nights. the room are comfortable and clean, the staff is very helpful.
Prices are really reasonable. Good breakfast. The Lobby is comfortable, There is a nice Patio. we asked and got access to the kitchen.

Room Tip: As there is no elevator- room at the ground floor are more accessible for guests with heavy luggage.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, December 24, 2013
Google Translation
Gracias por tomarse su tiempo en escribir una opinión sobre nosotros. Es un gusto que haya encontrado las cosas a su gusto, y seguiremos trabajando para que todos nuestros huéspedes se sientan como en su casa.
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96 reviews from our community

Traveler rating
    13
    26
    35
    16
    6
See reviews for
16
36
14
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Swansea, Illinois
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 28, 2013

Hotel is located very near Avenida Central and the Chinese neighborhood. The staff is very nice and friendly. They were very willing to give suggestions on what to see, do and where to eat. Rooms are clean. They provide a breakfast in the morning which is nice.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, December 3, 2013
Google Translation
Es un gusto que la haya pasado tan bien en nuestro hotel. Nos esforzamos cada día para que todos nuestros huéspedes se sientan como en su casa, y comentarios como el suyo nos hacen saber que vamos por buen camino.
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quepos
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 21, 2013

I just stayed there for one night since I was just passing through to go to Bocas del Toro Panama.
The staff there was nice and helpful. The room was fine. It's in a good spot to explore San Jose and it's reasonably priced.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, November 25, 2013
Google Translation
Agradecemos sus comentarios, y esperamos poder servirle en otra oportunidad. Seguimos buscando nuevas formas para que los clientes se sientan a gusto mientras nos visitan, y sus comentarios nos impulsan a seguir adelante.
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Augsburg, Germany
1 review
3 of 5 stars Reviewed November 21, 2013

Worse than expected.
Internet only works in the reception area.
Price was higher due to taxes.
No info about tours at all, except the ones they work with.
No help concerning private transportation.
Swimming pool too small.

Room Tip: Close to reception if they want WiFi
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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SilviaVargas, Gerente at Hotel Colonial, responded to this review, November 25, 2013
Google Translation
Le agradecemos por tomarse el tiempo para escribir sobre nosotros. Con respecto al Internet, le comento que ya contamos con el servicio en todas nuestras instalaciones. En cuanto a tours y transporte privado tenemos muchas opciones, que por supuesto, trabajan en coordinación con nosotros, pero no directamente con nosotros, por lo que las opciones son muy variadas, lamentamos que no haya encontrado algo que fuera de su agrado. Vamos a fortalecer nuestra información al respecto para que otros huéspedes no tengan estos problemas.
Gracias.
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Lake Zurich
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2013

In general it is a pretty good value. However, I had a local friend visit during my stay and the front desk insisted that I upgrade my room to a double and pay considerably more. My friend did not plan on spending the night. And, no my friend was not a working girl! Perhaps this policy is to discourage prostitution, but I and my friend were a little insulted. That said, the room was clean and the rooms are set back from the road so you get a good night's sleep.

Room Tip: Get a room set back from the street--less noise.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, November 25, 2013
Google Translation
Sentimos mucho que se hayan sentido incómodos con la situación; realmente ese nunca fue nuestro interés. En realidad nos preocupa mucho la tranquilidad y seguridad de todos nuestros huéspedes, y es por esto que las visitas a la habitación no están permitidas bajo ninguna circunstancia, aun cuando estemos seguros que no tiene nada que ver con prostitución. Esperamos puedan comprendernos.
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Poissy, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 26, 2013

We stayed here twice this month. this hotel is mainly interesting because of its location in downtown. The rooms are correct, with no particular charm and confort. the welcome could be very unpleasant depending on the person at the reception.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, September 30, 2013
Thanks for your comments. We are sorry that your experience was not as good as it should be; we keep working on customer service for our staff, but we will make a better effort. Thanks for your good qualification on the other items.
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed September 26, 2013

We stayed two nights at Hotel Colonial in August 2013, the hotel location is easy to find and convenient, closes to downtown and the large basilica, many decent restaurants near by. The breakfast was good and hotel staff were friendly, spoke good English.

The teak floor was impressive and classic.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaVargas, Gerente at Hotel Colonial, responded to this review, September 30, 2013
Thanks for your nice comments. We will keep working hard to improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial

Address: Calle 11, Avenidas 2 y 6 | Behind La Soledad Cathedral, San Jose 10106, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Free Breakfast Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Colonial 3*
Number of rooms: 17
Official Description (provided by the hotel):
We're your perfect hosts for a restful vacation in cozy surroundings, a restored neocolonial building nearly a century old. ... more   less 
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Also Known As:
Colonial Hotel San Jose
Hotel Colonial Costa Rica/San Jose

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