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“Quiet hotel in Alajuela” 4 of 5 stars
Review of Palma Real Hotel & Casino

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Palma Real Hotel & Casino
3.5 of 5 Hotel   |   200 Mts Norte del Ice | Sabana Norte, San Jose 250, Costa Rica   |  
Hotel amenities
Ranked #35 of 86 Hotels in San Jose
Buenos Aires, Argentina
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
“Quiet hotel in Alajuela”
4 of 5 stars Reviewed June 20, 2013

This hotel is located in Alajuela, near a big park. The neighbourhood is quiet, not much to do around. I went to a congress at the nearby Crowne Plaza, so did not have time to move around.

I stayed here for 6 nights, in the 'Business Floor' and got a spacious, clean room with two queen-size beds, satellite TV, complimentary wi-fi (did not work for two days but, when it did, it was ok), big closet, safe, iron and ironing board, A/C, mini-bar, small table (no desk though), complimentary local newspaper (Spanish only). The view was nothing special but it was a quiet street, which was good to sleep well. The bed and pillows were really comfortable, linen was fresh, perfect for a good night's sleep. There is an alarm clock but I used the wake-up call service. The bathroom is large, with shower and tub. Bathroom ammenities were ok, towels were good, but it would be nice to have more light (putting on make-up can be tricky with such dim light!). There is a hair-dryer, but I would advise bringing your own. The first two nights I got complimentary Hershey kisses, but no more chocolates from the third night onwards!

The buffet breakfast was good, though the breakfast area is rather small so finding a free table might be a bit of a challenge. Waiters are somewhat rude, and if you wish to have tea instead of coffee they can keep you waiting for ages. There is 24-hour room service, which I did not use.

There is a gym but I did not use it.

Front desk staff are nice and ready to help. On my arrival, I got a complimentary fruit juice and a ticket for a free glass of rhum, which I did not use. There is only one lift, but big enough.

I was told the hotel will be refurbished by July.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Director General at Palma Real Hotel & Casino, responded to this review, June 24, 2013
Google Translation
Estimado Sr Palastenea

Muchas gracias por su nota en TripAdvisor, sus comentarios nos llenan de mucho entusiasmo.
Efectivamente el Hotel esta entrando en un proceso de reformas y se irán dando a lo largo del segundo semestre del 2013.

Esperamos poder atenderle de nuevo en esta su casa para su próxima visita a Costa Rica

Saludos y de nuevo mil gracias

Carlos Ruiz
Director
Palma Real Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 3, 2013

Initial reception was a bit 'íffy' with a delay of almost two hours before my room became available, other than that reception was always very helpful.
I did not like the bar, as the staff gave me the impression that unless you spoke fluent Spanish you should not have been there!
I had no problems with the rooms other than noise coming from the conference rooms one Saturday night when a wedding was being celebrated... but we were all young once!
Food was good.
The only 'down side' was that it was situated so far from anywhere ... there were no shops you could realistically walk to.

Room Tip: I don't know... only stayed in one room
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley G, Director General at Palma Real Hotel & Casino, responded to this review, June 24, 2013
Dear Mr

Thank you very much for your note on TripAdvisor, your comments fill us with enthusiasm.
Indeed the Hotel is entering a process of reforms and will give throughout the second half of 2013.

We hope to serve you again in this home for your next visit to Costa Rica

Cheers and again many thanks

Carlos Ruiz
Director
Palma Real Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013

Notables: Good A/C even if a bit loud. Spacious and spotless rooms with comfortable beds. Elevator to all four floors but sometimes out of service. Complimentary breakfast buffet.
Excellent location and within walking distance to about half a dozen restaurants. Very friendly and helpful staff.
Negatives: While the breakfast buffet was plentiful, some of the items (e.g. fried plantains) did not seem to be fresh but recycled from the day before. You could , however, order a freshly prepared omelet.
Another negative would have to be the bathroom. No face cloth (thankfully I brought my own). The lighting in the bathroom is totally inadequate. I checked and discovered one 15-watt bulb on each side of the mirror. Are they trying to save on their electricity bill?
The shower head is huge - at least 7 inches in diameter - but the water flowing through it is only a trickle. I have seen better showers in 2-star hotels.
The room also had a coffee maker and all the necessary items to brew a good cup of coffee. Only regular coffee and no decaf. That was on the first day of my stay. On all subsequent days I had to make a special request to the front desk for more coffee bags.

Room Tip: Ask for the top floor.
See more room tips
  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, May 10, 2013
Dear Guest,

Thanks for your note with the positive points and with the details that we need to improve in our services. Be sure I will take care of your comments and look each one with the responsable at the restaurant and housekeeping department.

Best regards,



Carlos Ruiz
Director of Barceló Palma Real
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Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

Stayed for around a week. The rooms were spacious and clean. The choice in the Room Service menu was not much and a bit pricey. The breakfast buffet is good. The staff were friendly. The housekeeping floor staff were very friendly.

Overall had a pleasant stay.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, May 7, 2013
Dear Guest,

We really appreciated so much your note at TripAdvisor and we are really happy to hear your nice experiences with us. Hoping to serve you again in the near future.

Best Regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreux
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 24, 2013

We stayed three nights at the hotel. the hotel was chosen by the organiser of our group travel. Transport was therefore provided.

The hotel is pleasant enough. The food from the buffet is average, choice is limited, both breakfast and dinner.

It is quite a way from the centre of town, but has an advantage for fitness lovers as the large Sabana Park is a stone throw away.

As individual tourist I would not have chosen the hotel because of its location.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 25, 2013
Dear Guest,

Thanks for your comment at TripAdvisor, We are working in the details in order to improve the selections in our menu for breakfast and dinner. Thanks for the comment about La Sabana Park that is a great attractions that we have next door, it is located just 1.5 km from downtown and is in s really quiet area.

Hoping to serve you in the future.

Best regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

Our flight was delayed and the hotel staff was on top of it. The shuttle driver was waiting for us when we arrived. At the hotel we were given a lovely fruit juice and checked in with no problems. In fact we arrived very late in the night and the staff still managed to arrange a tour for Paos Volcano for the very next morning!! We had amazing coffee and breakfast the next morning before our tour to Paos. After the tour we had a great lunch before departing to the next destination. Wonderful staff, great rooms and terrific food. I'd love to stay again!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 1, 2013
Dear Guest,

Thanks for your review at Trip Advisor. We are very happy to hear about your good experiences with us, be more than welcome during your next trip to Costa Rica.

Best regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
101 reviews 101 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 17, 2013

Pluses: Has everything you need, A/C, comfy enough beds, standard decor, elevator, WiFi, fairly clean - no face cloths as is often the case in other countries.
Minuses: We didn't really find any but others in our group had a room located on the street and found it very noisy due to a club just below. Not exactly a pretty area of San Jose.
Interesting note: if you are looking for lights in your room, you have to insert your room key card into a small console to get the lights on !
Don't know if the value was good as this was paid as part of a full Costa Rica tour. Breakfast was included and was ok.

Room Tip: Ask for a room on the inside court not on the street.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, March 20, 2013
Dear Guest,

Thanks for you comment at Tripadvisor, be sure we are taking note of your recommendations in order to improve our services. We are part of a Tourism Certification, that is why we keep the light off when our guest are out of the rooms.

You are more than welcome any time at your Hotel in San Jose Costa Rica.

Best regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palma Real Hotel & Casino

Address: 200 Mts Norte del Ice | Sabana Norte, San Jose 250, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Palma Real is located in an area of great interest and economic growth, just 15 minutes from Juan Santamaria Airport and 5 minutes from downtown San Jose. Its location makes it possible to visit attractions such as the new National Stadium which is 500mts, 5 min, great volcanoes and exotic national parks. Besides, it is within steps of financial business centers, malls and Government Institutions. The convenient location is one of the attributes of Hotel Palma Real more undoubtedly the quality and 100% personalized treatment, is what characterizes the hotel. ... more   less 
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose

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