We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great for early flight” 4 of 5 stars
Review of Palma Real Hotel & Casino

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Palma Real Hotel & Casino to your Saves list
Palma Real Hotel & Casino
3.5 of 5 Hotel   |   200 Mts Norte del Ice | Sabana Norte, San Jose 250, Costa Rica   |  
Hotel amenities
Ranked #38 of 86 Hotels in San Jose
Durango, CO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
“great for early flight”
4 of 5 stars Reviewed November 6, 2012

We arrived via their free shuttle from airport- took a cheap and fast Sansa flight from Nicoya Pennensula to San Jose. The staff greeted us with cocktails and smiles.We walked to nearby Chinese Restraunt for dinner which was actually great.the next day we left so early we missed the free breakfast, but free airport shuttle was great. friendly staff, clean rooms, great value.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, November 16, 2012
Dear Guest,

We appreciate your comment at Trip Advisor and our team is really happy because full up your expectations during your visit in Costa Rica. You and your family are more than welcome any time to Barceló Palma Real, We hope to serve you in your next vacations.

Best regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

192 reviews from our community

Traveler rating
    55
    70
    45
    11
    11
See reviews for
27
60
23
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Coronado, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 2, 2012

Stayed there one night before catching my plane home. They charged me for 2 nights. I spent 6 months and more money that the 100 dollars I was trying to get a credit on!!!! Carpet was stained and dirty. Had dinner in the dinning room. I threw it up with in 30 mintues of eating it! No one spoke English. Forget the taxi to the airport at 6am it does not exists even when you pay for it the night before! What a scam! Next time you are in San Jose Costa Rica stay at the Best Western Closer to the Airport. Not the one down town that is a rat hole complete with rats!!!!!!!!!!

  • Stayed February 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, October 8, 2012
Dear Guest,

We want to thank you for letting us the opportunity to share all your comments with the management team and we are sorry that our Hotel did not fulfill your expectations.

Best Regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, CA
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 1, 2012

The staff at this hotel was very friendly and helpful. The breakfast buffet offered a very good selection. The room was ok and clean but a little small. Might be somewhat overpriced. The free airport shuttle and free local calls along with in-room wifi were very much appreciated. Front desk staff arranged a taxi for us the next morning to the bus terminal.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, October 2, 2012
Dear Guest,

Thank you very much for your comment.

We are very happy to hear that your stay with us full your expectations. You are more than welcome any time at your new home in San Jose, Costa Rica.

Our team will be pleased to serve you again.

Best Regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 24, 2012

Don’t trust Barcelo Palma Real in San Jose CR to provide a shuttle from the airport, even though their web site says they offer it. We requested a shuttle pickup via email 27 days before our arrival. Our flight number and arrival time was included on the email, and also included a request for confirmation that they had received the e-mail. There was no response. I called the hotel five days before our arrival, and the woman we spoke to was not able to confirm that they had an airport pickup scheduled for us. I asked her to schedule a pickup, and provided the flight information. She said she would do it, but obviously it didn’t happen.

When we arrived in San Jose, no shuttle was waiting, and we were put on endless hold after calling the hotel. We had to find and pay for a cab ourselves in an intense lightning storm. We asked to speak to the manager several times, but he was never available. We requested to be reimbursed for $23 cab fare, but this request was also ignored.

As for the hotel accommodations, they were good, but the lack of the pickup really ticked us off. Also, a week after booking via AARP/Expedia, I had emailed the hotel requesting confirmation that we were indeed booked, but received no response to that e-mail either.

I have never posted a travel review until now…but nobody else should have to put up with the non-responsiveness that we experienced from Barcelo Palma Real.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, September 26, 2012
Dear Guest,

First of all, I want to thank your comments in this forum. Make sure your comments will be taken very seriously and take corrective measures so as not to present again a situation in the future.

I ask forgiveness on the situation presented. I not be advise of this situation to serve you personally as our policy is open doors to all our customers.

Ones again please revive our most sincerely apologies in this case.

Best Regards,



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
295 helpful votes 295 helpful votes
5 of 5 stars Reviewed July 31, 2012

OVERVIEW:
This is our second time staying at a Barceló hotel chain, and to the most evident degree, Barceló Palma Real in San Jose, Costa Rica represents the Barceló standard of excellence benchmark in every aspect. Adorned with contemporary paintings, and coupled with plants and flower arrangements, a refined ambiance overwhelms the lobby which offers a welcoming atmosphere. The rooms are spacious and well appointed; and all the hotel staff are accommodating to all our needs.

In contrast, we are delighted with the service and quality we received during our stay. We look forward staying at this hotel again next time we visit San Jose, CR.

TRAVEL DATES:
July-2012

LOCATION:
Barceló Palma Real is located in Sabana Norte district of San Jose; a few blocks from Estadio Nacional (National Stadium). Depending on traffic, downtown San Jose is a 5-10 minute cab ride, while San Jose (SJO) International Airport is approximately 20 minutes away. (MGRS Location: 16P HS 17820 – 00246) (Elevation: 3725 feet)

POSITIVE NOTES:
The rooms are clean and immaculate, decorated with cherry oak furniture, hardwood floors, and marble countertops. The complimentary breakfast buffet was exceptional, with ample selection of traditional dish to choose from. All employees are friendly and helpful, always willing to help and ensure that we have a pleasant stay. Most hotel employees are fluent in English. Javier, the daytime concierge was extremely helpful. He is the first and last employee we’ve interacted during our stay. He is a true ambassador of Barceló Palma Real hotel.

NEGATIVE NOTES:
One of the online booking agencies advertised that the hotel has a guest laundry facility. On the contrary, although the hotel has a laundry service, they do not have a guest laundry facility. I prefer doing my own laundry to avoid the usual high fees from hotel laundry service.

AMENITIES:
Continental Breakfast; Free Wi-Fi; Flat Screen TV; Coffee Maker; Mini-Bar; Hairdryer; Clock/Radio; In-room Safe; Hardwood Floors; On-Site Restaurant; Fitness Center; Casino; Laundry Service; Daily Housekeeping.

NIGHTLY RATE:
Low $80s (taxes included)

DISCOUNT ACCEPTED:
None. After browsing the internet thru online booking agencies, I decided to book directly with Barceló since they offer a better deal. In addition, when booking directly with Barceló, although a credit card is required to secure your reservations, no upfront payment is necessary. They do not charge your credit card until your final checkout.

HELPFUL TIP:
1) If you need transportation to downtown San Jose or any nearby towns, there’s plenty of minivan tour operators situated at the front of the hotel. The average rate is $30/hour; however, most drivers are willing to bargain for lower rates, especially on slow days.
2) Avoid the rooms facing the busy street. We stayed in Room 207. Our window was facing the inner courtyard; therefore, we had a quiet and peaceful time during our stay.
3) Take advantage of the free airport shuttle service. You will save approximately $30 (one way) for a taxi fare. It seems like the hotel subcontracts the same tour operators I mentioned on Tip #1 for shuttle service. Therefore, if you do not take advantage of this service, you will end up paying the same shuttle service out of your own pocket. A two day advance notice is mandatory when booking for the free arrival/departure airport shuttle service.
4) If you have any tourist related inquiries, I suggest speaking to Javier, the daytime concierge. Javier speaks fluent English since he’s spent time living in California. He is a seasoned veteran of the industry. He can guide you to the right direction towards an enjoyable time in Costa Rica.

NOTES:
Please click the green “YES” button below if you find this review helpful. Thank you!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, August 3, 2012
Dear Guest,

We have seen your comments on Trip Advisor and we're very happy to hear that you have a good time with us.

We look forward to serving you in the very near future and please let me know ahead of their imminent arrival to assist you personally.

Thanks



Carlos Ruiz
Director of Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 3, 2012

The Barcelo is a great hotel!! You will not be disappointed, I have absolutely nothing bad to say about the staff (who are all bilingual), facilities or service We stayed for 5 nights, were greeted with a Costa Rican drink and escorted smoothly to our rooom with Jose, the AWESOME bellman/concierge. Jose helped us get acclimated, ensured we were comfortable and remembered our names and greeted us everytime we entered or exited the hotel.
We had to switch rooms because a group of children were there having way too much fun. The staff quickly and happily changed our room that same night to an equally nice room and made sure we were happy with the change.
Javier, the bellman/concierge was AWESOME in setting up our tours, giving great recommendations adn even creating a beach day for us around our schedule. KUDOS to Javier, he wasalso super friendly and personable. Jose, Javier, Christian (at the frint desk) all made us feel like family from the time we arrived until we left.
As icing on the cake the food was OUTSTANDING!! We eagerly looked forward to breakfast each morning and ate dinner one night also.
Thank you, Barcelo for an awesome vacation!!! I can't wait to come back!

Room Tip: ALL ROOMS ARE AWESOME! You get either a city or gagrden view - both are nice.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Palma Real Hotel & Casino, responded to this review, July 5, 2012
Dear Guest,

Thank you very much for your comment, We are extremely happy and excited to provide quality service and comfort as you experiment.

Be more than welcome on your next trip to San Jose, Costa Rica to your house.

The entire staff of the Hotel will be a pleasure to serve you again.

Again thank you very much



Carlos Ruiz
General Manager
Barceló Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maine
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 20, 2012

We stayed here the night we arrived in Costa Rica. It is possible that we just got a room that was not renovated yet but the room was very outdated. It smelled musty and stale. The staff was very kind and very helpful when we needed anything. The breakfast in the morning was good as well.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Palma Real Hotel & Casino, responded to this review, June 22, 2012
Dear Friend of Trip Advisor

On behave of all the team of Barceló Palma Real thanks for your comment , after the last visit to our Hotel.

I have shared your comments with our Housekeeper and our Maintenance Manager to check the rooms and that incidents such as this indicates not present in the future again.

Let me first thank you for your comment about the service and breakfast and expose our sincere apologies for the detail of the room.

On your next visit to Costa Rica please consider us again in order to attend to personally.

Thanks,



Carlos Ruiz
General Manager
Barcelo Palma Real
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Palma Real Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palma Real Hotel & Casino

Address: 200 Mts Norte del Ice | Sabana Norte, San Jose 250, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Palma Real is located in an area of great interest and economic growth, just 15 minutes from Juan Santamaria Airport and 5 minutes from downtown San Jose. Its location makes it possible to visit attractions such as the new National Stadium which is 500mts, 5 min, great volcanoes and exotic national parks. Besides, it is within steps of financial business centers, malls and Government Institutions. The convenient location is one of the attributes of Hotel Palma Real more undoubtedly the quality and 100% personalized treatment, is what characterizes the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Priceline, BookIt.com, Cheap Tickets, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Palma Real Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose

Owners: What's your side of the story?

If you own or manage Palma Real Hotel & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.