Don’t trust Barcelo Palma Real in San Jose CR to provide a shuttle from the airport, even though their web site says they offer it. We requested a shuttle pickup via email 27 days before our arrival. Our flight number and arrival time was included on the email, and also included a request for confirmation that they had received the e-mail. There was no response. I called the hotel five days before our arrival, and the woman we spoke to was not able to confirm that they had an airport pickup scheduled for us. I asked her to schedule a pickup, and provided the flight information. She said she would do it, but obviously it didn’t happen.
When we arrived in San Jose, no shuttle was waiting, and we were put on endless hold after calling the hotel. We had to find and pay for a cab ourselves in an intense lightning storm. We asked to speak to the manager several times, but he was never available. We requested to be reimbursed for $23 cab fare, but this request was also ignored.
As for the hotel accommodations, they were good, but the lack of the pickup really ticked us off. Also, a week after booking via AARP/Expedia, I had emailed the hotel requesting confirmation that we were indeed booked, but received no response to that e-mail either.
I have never posted a travel review until now…but nobody else should have to put up with the non-responsiveness that we experienced from Barcelo Palma Real.
- Also Known As:
- Barcelo Palma Real Hotel
- Barcelo Palma Real Hotel San Jose
- Barcelo San Jose
- Palma Real Hotel & Casino Costa Rica/San Jose
- Official Description (provided by the hotel):
- The Palma Real is located in an area of great interest and economic growth, just 15 minutes from Juan Santamaria Airport and 5 minutes from downtown San Jose. Its location makes it possible to visit attractions such as the new National Stadium which is 500mts, 5 min, great volcanoes and exotic national parks. Besides, it is within steps of financial business centers, malls and Government Institutions. The convenient location is one of the attributes of Hotel Palma Real more undoubtedly the quality and 100% personalized treatment, is what characterizes the hotel. ... more less
- Reservation Options:
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