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“Good deal for a quick overnight stay” 4 of 5 stars
Review of Palma Real Hotel & Casino

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Palma Real Hotel & Casino
3.5 of 5 Hotel   |   AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica   |  
Hotel amenities
Ranked #40 of 86 Hotels in San Jose
Missoula, Montana
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Good deal for a quick overnight stay”
4 of 5 stars Reviewed June 12, 2012

We arrived in Costa Rica very late to start our honeymoon. We first swung over to pick up our rental car and then had to find our way to the Barcelo Palma Real. Honestly, the location from the airport was not ideal. One of the main roads was under construction and our GPS had a hard time getting us there without using that road. It was late enough that traffic was pretty much non-existant, so we arrived without incident. Lucky! Check-in was easy, but not exceptionally friendly. We didn't know where to park and ended up getting yelled at by a parking attendant in front of the casino (literally... yelling, arms flying. Oops). A tip for those staying here: you can't park along the street in front of the casino. You sort of sandwich in to the tiny space between the flag poles. Not a big deal, just good info.

The room itself was a good size and looked as if it had recently been updated. The floors were nice and it was decorated well. I struggled with using the key to get the lights turned on, but eventually figured it out. Absolutely operator error on that one. The space was clean, bathroom was functional, and the bed was pretty comfortable.

The included breakfast buffet was actually really good. The staff looked at us suspiciously for most of the time we ate, and we were one of only three tables there. The area we sat in had a lovely breeze from outside and had a really nice atmosphere. Breakfast was delicious. The cheese choices were a big hit. In fact, my husband spent the rest of our 9 days in Costa Rica trying to find one of the cheeses we ate at Barcelo to buy and bring home. No luck.

Check-out was also easy and simple. Our room had been pre-paid so we didn't expect much trouble. For being there less than 12 hours, it suited us just fine. The only real disappointment was the quiet disconcerting attitudes of every staff member we met. Not at all what we exected or experienced elsewhere.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Palma Real Hotel & Casino, responded to this review, June 25, 2012
Dear Friend of Trip Advisor,

We appreciate your comments of last June 22, 2012. Your comments really help us in performing our daily dutys, we hope to serve you again in our Hotel.

I have reviewed with each department manager your comments and take the necessary corrections, especially that of the friendliness of our staff at the front desk.

Again I invite you to visit us again and again to experience our service and changes.

Best reagards,



Carlos Ruiz
Director Hotel Barceló Palma Real
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205 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Portales, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2012

The lobby, main floor, and restaurant areas are beautifully contemporary - with paintings, sculptures, beautiful plants and flower arrangements. The staff were congenial and extremely helpful for non Spanish speakers. The restaurant serves a delightful breakfast buffet with fresh fruit, pastries, hot dishes and omelet service, The cheese bread is a must try also. The lunch/ dinner menu covers most tastes and just as delicious. The room we had was large and comfortable. It was very clean, as we were there for a week our maid was very good about working around our schedule of going to breakfast and organizing to go out for the day. The Sabana Norte is a park about 200meters south. Everyday there were runners in the park, at the east end is the Museum of Modern Art. About 300meters north of the hotel is atiny commerical area with a tasty little bakery and small convenience store -bottle water, chips,etc.

Room Tip: If you are a light sleeper, you may want an interior wall room, one that is on the street can have m...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, June 8, 2012
Dear Guest,

We thank each of your comments, your stay at our hotel was for a week and the experience was pleasant, to share our facilities and some good treatment of our employees is the least that we can offer you. We are available when you want to come back and visit us. We appreciate your suggestion made during your stay, it will be taken into account to improve our service provided to all guests.

Best Regards,



Daniel Navas
General Manager
Barcelo Palma Real
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1 review
4 of 5 stars Reviewed April 23, 2012

Good location and rates, friendly and nice people. Breakfast is good and service is very good.
My room keeper was Patricia Delgado and she is an amassing rom keeper

Room Tip: Top floor rooms are quieter, corner suites are great
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 30, 2012
Dear Guest,

Thank you very much for your comment.

The experience of our location and the efficient service provided, those benefits can be enjoyed in our hotel. Additionaly the breakfast is constantly varying, we will send your good comment to our employee.

Best Regards,



Daniel Navas
General Manager
Barcelo Palma Real
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Indian Wells
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 13, 2012

This hotel is in a great location where you may not get lost. We had a rental car delivered here prior to driving South/East and it was a few minutes from the Hwy we needed and easy to find. The hotel offers shuttle to/from airport which we emailed ahead for the connection. The shuttle was not a long wait and saved the confusion of driving in a place you did not know. The breakfast buffet is fabulous a great selection. The rooms are ok nothing fancy but clean and comfortable. Front desk service was good. Overall this was an ok hotel not our favorite. We got it at a reduce price $59/night which is about right.

Room Tip: No Pool, No Spa, Great Buffet,
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 30, 2012
Dear guest,

We appreciate your comments, our location allows quick access whenever and safe for most connections from the capital.

We certainly offer free shuttle service from airport-hotel - airport the customers must submit in writing the solicitation only 48 hours before arrival or departure to hotel.

The breakfast we continue to offer is bufete, the overall service sets us apart from other hotels, we always give the best.

Best Regards,



Daniel Navas
General Manager
Barcelo Palma Real
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coronado, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 27, 2012

I was going back to Miami and needed a room for one night. I had a taxi already arranged and I ask the front desk to confirm. In error they canceled the taxi. A loss to me of 25 dollar not to mention having to run around the hotel at 4 am looking for a taxi. I went to my room on the 1st floor and their were stains all over the carpet. It was filthy. The room was ok and I went to dinner at the hotel. I had a glass of wine that was now vinegar....I ate 4 bites of the spaggetti and something was wrong. I went to the bathroom with a cold sweat and vomited. When I went home I got my bill and found that I was charge 2 nights instead of 1 night. After spending several hundred dollars in faxes and phone calls as no one spoke english, they finally admitted their error but first they had me send a copy of my visa statement to them even though their own records showed I was there only one night which they sent me a copy of...!!!!!. They finally admitted their error and they said they would also credit me 25 dollars for the taxi which of course they never did......for a hotel of this size there was no one there and now I know why.....if you attempt to make a reservation be prepared to sit on the phone for an hour.......STAY CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Room Tip: There is a Best Western up the street that is almost brand new....stay there same price much nicer a...
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  • Stayed January 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 30, 2012
Dear Guest,

The free shuttle service airport-hotel airport, must be coordinated 48 hours before your arrival or departure.

Your transportation info was received and coordinated according to the request, we understood that not being informed about the schedule and policies prior to their arrival.

Regarding the rooms are being made the improvements necessary to the enjoyment of our guests.

Regarding food, we continue to seek the satisfaction of our customers tastes in maintaining quality and best service possible.

Finally, the transportation that we provided to you was offered without charge after considering their situation. We have a service at the front desk of 24 hours, our staff both day and night is bilingual.

Best Regards,



Daniel Navas
General Manager
Barceló Palma Real
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Bozeman
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2012

Barcelo was a wonderful place to stay. Beautiful hotel, clean, great food and close to "downtown". The two bell hops were awesome! They arranged shuttles from coast to coast for us, all day tours and went out of their way to help us as much as possible. Many of the staff were somewhat reserved, which is the only negative thing I have to say. I would stay there again and I recommend it to anyone.

Room Tip: Ask for a room away from the street. It may be a little quieter.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, April 3, 2012
Dear Guest,

Thank you for your good comments, are precisely the benefits that our hotel has and we try to improve our care and service provided, we hope to have you as a guest soon, blessings. In did we have part of the staff a little reserved, the next time you may meet Javier Serrano, Jose Muñoz, Cristian Zuñiga and part of our staff that can take care of you a little differently.

Best Regards,



Daniel Navas Díaz.
Hotel Barcelo Palma Real
General Manager
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Ipswich, United Kingdom
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 17, 2012

We used this hotel at the start and end of our tour. This hotel has a fairly central location, fairly close to a large park. Pleasant reception area with small atrium. Lift access to all floors. The rooms were standard, with regards to size and faclities. Comfortable beds, good decor, decent bathrooms with good showers. The breakfast (we did not use the restaurant in the evenings) was predictable with a chef serving cooking eggs and omelettes to order. Typical Costa Rican items, such as Rice and Beans as well as Plantains. Fresh fruit and lovely coffee.

The bar area can be a little noisy during the evenings but the soundproofing is adequate.

A good hotel for a city stay.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review, March 20, 2012
Dear Guest,

We appreciate your comment, as you are mentioning our location is very close from downtowm, this allow every customer to walk around the sabana park and workout in the morning before working. Every good comment you have made help us with our staff.

We invite you to visit our restaurant during the night, we do have international and typical food, we are constantly making improvements in our hotel in order to offer the best service and acomodation,

Thank you



Daniel Navas Díaz.
Hotel Barcelo Palma Real
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Palma Real is located in an area of great interest and economic growth, just 15 minutes from Juan Santamaria Airport and 5 minutes from downtown San Jose. Its location makes it possible to visit attractions such as the new National Stadium which is 500mts, 5 min, great volcanoes and exotic national parks. Besides, it is within steps of financial business centers, malls and Government Institutions. The convenient location is one of the attributes of Hotel Palma Real more undoubtedly the quality and 100% personalized treatment, is what characterizes the hotel. ... more   less 
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Palma Real Hotel & Casino Costa Rica/San Jose

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