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“Customer Service is bad” 1 of 5 stars
Review of Costa Rica Backpackers

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Costa Rica Backpackers
Avenida 6, Calle 21/25 | De la iglesia Sagrado Corazon, 100 metros norte, 50 oeste., San Jose, Costa Rica   |  
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Hotel amenities
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Customer Service is bad”
1 of 5 stars Reviewed December 17, 2012

We have stayed here first one night and they were helpful with booking a trip for the next day. When we came back to this hostel we wanted to stay two nights and the reception told us we could only book for one night and if we wanted to stay another night we have to go to the reception the next morning to book another night. Very strange and not friendly at all. In the end they were happy to book 2 nights in a row.
After a few days we came back to this hostel again, and we had made booking with the reception the last time we left. When we arrived they didn't have a room for us, since we hadn't booked online. Even though we had booked it face to face. We were not happy and therefore we didn't want to stay and went across the road to a different hostel. (in this hostel the service was really good and there was breakfast included)

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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173 reviews from our community

Traveler rating
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    67
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See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 16, 2012

This hostel is fine, nothing special but nothing wrong with it either.
I stayed in a private room in the basement which was really spacious. It looked like it was the only room in the basement with a window to the outside. I'm not 100% sure about this though.
It was comfortable and had a double and a single bed in it.
I didn't find the people on reception particulary helpful. I was ignored for about 15 minutes while standing at reception just to ask where the local supermarket was!
The pool was pretty cold, I only managed to dip my toes in!
There is a train track right behind the hostel and when a train goes past, you have to stop conversing as it's too loud to hear the person you're chatting with!
There are 2 bars (I have no idea why as one had no one in it any time I went in!). One serves food which is pretty average. Nothing to write home about.
I found the bars to be pretty expensive. Not your usual hostel prices.
They sell chocolate bars and the like at reception and they are totally over priced!
They also sell departure tax at reception for $32. It's only $28 at the airport so I thought that was a bit cheeky!
I got my laundry done here. $2 per kg. A bit more expensive than other places but ok.
It's a decent location though and handy for a couple of days in San Jose. And a couple of days is more than enough!
Also, there is luggage storage which is great if you are carrying too much! I was as I had clothes for different climates and it was great to be able to leave them behind and pick them up again before my flight. Be warned though, if you don't stay there when you go back, they charge you $5 per night to store your luggage. That's fair enough but just make sure you're staying another night!
In general, I found that everything here was a bit more expensive than other hostels in Costa Rica. I felt like they were trying to rip travellers off a bit. That left a bit of a bitter taste in my mouth.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Monteverde Cloud Forest Reserve, Costa Rica
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 14, 2012

We stayed here in a double private room for two nights in mid-november and liked it. The place has a real big kitchen with all you might need, so you can cook if you don'y fancy eating outside. I'd love to so that if we didn't just have two nights. The beds are not comfy at all, but you can handle that for a couple of nites.
Location is good; takes 5 minutes to walk downtown, and it's really safe around, since there are a couple of governmental offices around.
The staff is very nice and friendly, helping you with anything you may need.
The only lousy thing is that the music gets too loud at the bar next door after 9 pm, and if you'll be up early, it might be kinda painful..so have your ear plugs handy.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 11, 2012 via mobile

I arrived in San Jose after dark so pretty much just wanted to get behind closed doors! My driver couldn't find the hostel I was after so we ended up here.
The staff are ok but not very friendly. It seems like a chore when you ask them anything. This applies for reception, bar and restaurant.
I was in a 4 bed dorm which was clean and had a comfy bed but there was no fan, AC or even a window to open so it was a bit claustrophobic.
It's very noisy here, not so much hostel noise but lots of street noise.
Not bad but a bit pricey for what and where it is.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Golden, British Columbia, Canada
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 15, 2012

I stayed there for 2 nights. It is the best place to arrive in San Jose. My flight was arriving late in the evening and I got the taxi driver to pick me up at the airport than drive me to the backpacker in domwtown area they have nice pool, bars, kitchen, anything that you need in place . Great to meet new peoples and find some plans to go explore the country.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fremantle, Australia
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 1, 2012

Spent 3 nights here, great place to meet people, has kitchen that i very handy for the travellers, hot showers, clean, neat and good size rooms. If you spend 3 nights here you can get the 4 for free....I met some really nice companion travellers here & we swapped stories over a few drinks...should give this one ago..the hospitally was very helpful with knowledge of San Jose & surrounding areas..they can also arrange tours if needed & shuttle bus to the airport..

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avignon, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 27, 2012

We stayed here for two nights. We met many backpackers... Staff was there to answer and help with anything you have asked of him. The rooms were clean, walking distance to anything in the downtown area. I highly recommend this place...The best is the bar and the pool with his tropical garden in the night...Friendly and very cheap! ;-)

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Costa Rica Backpackers

Address: Avenida 6, Calle 21/25 | De la iglesia Sagrado Corazon, 100 metros norte, 50 oeste., San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 52 Specialty Lodging in San Jose
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The #1 budget hostel and meeting spot for travelers in San Jose, Costa Rica and Lonely Planet readers' favorite since 2001. We have excellent reviews from guide books and on internet. Come and meet people from all around the world in our little slice of paradise, swap stories ! Catch the sun in our tropical garden, swim in the pool and don`t miss the happy hour at the "BAR-PACKERS" at 5pm!ALL FREE - internet (7 computers), wifi, coffee & tea; kitchen facilities (save money cook for yourself), parking, storage.TOP FACILITIES - Biggest pool & garden in San Jose, sunbathing, cable tv, international phone calls, hot showers, laundry service, tour desk, 24-hr security. ... more   less 
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Also Known As:
Costa Rica Backpackers Hotel San Jose
Costa Rica Backpackers San Jose

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