I had a somewhat bewildering experience at this hotel. It began when I lost the key to my safe, where I was keeping about $1400. The sign said that the hotel is not responsible for the money kept within the safe -- fair enough. I hurried to the manager to inform him that I had lost my key and asked if they could offer me a spare. He rummaged through the keys and found a spare. So, of course, more conscious of the contents of the safe, I counted my money carefully and left the room for lunch. I returned to pick up some money for my next outing and found that there was two hundred dollars missing.
The key to the room was different than the key to the safe. Someone would need the key to the room in order to gain access to the safe. As soon as I realized the was money missing, I had a suspicion that perhaps someone in the hotel's staff had stolen the money. I decided to simply request another safe, which would have a different key altogether. I left after the safe was exchanged and returned to the hotel to find a fifty dollar bill missing. This time, certain that something had happened, I complained to the manager.
His response was, in fact, the most baffling of all. He did not seem very surprised and failed to address the issue but promised to bring it in his next meeting with his employees. Who knows who stole the money? -- but the hotel's safe is NOT to be trusted, and perhaps the hotel itself isn't the most secure establishment to stay for your trip in what is a truly beautiful country.
- Official Description (provided by the hotel):
- Located in historic Barrio Amon, the Hotel Mona Lisa has just completed a multi-million dollar renovation. Its spacious 93 rooms offer our guests a practical luxury unmatched in San Jose. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Otel so you can book your Hotel Mona Lisa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Mona Lisa Costa Rica/San Jose