I recently stayed at the Mona Lisa for the first time, in my first visit to San Jose since it opened. I tried this hotel for a number of reasons, not the least of which was my prior dealings with guest manager Guy Grand at his previous position. After my stays - I was in and out of the hotel and San Jose several times on my trip - the list of positives is long: the location, the room rate, the quality of the rooms, the secure onsite parking, the friendliness of all the staff, the pleasant nature of the bar, the large, open layout of the cafe on the street corner in the lobby is very nice and their coffee excellent and available at all times, consistent hot water in the shower (not always a given down there), and of course the superb onsite massage by Yorleny (another reason I switched to Mona Lisa!).
There are apparently a few bugs in the operation that are still being worked out, probably the most irritating ones to me being the problematic wifi connection in my rooms (in the lobby/bar/cafe it was fine) and the inability to place local phone calls from anywhere but the front desk (this was a temporary problem, and I know they're working on the internet thing). And the elevators are a little funky (if you are in the lobby going up and the indicator says an elevator is there but no door is open, hit the down button), the safes that can fairly easily be carried out of the rooms seem a bit silly, etc. But these weren't major issues to me, given the positives, and I am confident that they'll continue to work out the bugs. I wish them all success, and will definitely stay there next time I'm in town.