I would like to extend a special "Thank You" to Eduardo (front desk), Arturo (front desk), Vanessa (housekeeping) and Jose (Restaurant). Each of them went above and beyond to answer questions, cater to our needs and ensure our stay was excellent.
My other half and I stayed here for 7 nights. As a Carlson Club Gold member, I was upgraded to a suite upon check in (early check-in to be more specific). I was very pleased with the room...separate living area, spacious, gorgeous bathroom. The room looked exactly like the website. It included a mini-fridge and coffee-maker. We were able to purchase bottled water and other drinks from a convenience store on Paseo Colon. The hotel is new and very clean. When our room was serviced by Vanessa (housekeeping), she made sure our stuff was extra tidy and created an animal figure with the towels.
Excellent! The staff is very friendly and goes above and beyond to meet the needs of the guests. Eduardo (front desk) always greeted me by name.
The location is off the beaten path and could be considered remote by some. The surrounding area is “urban.” No problem for us, but it depends on what you are used to. Downtown is about a 20 minute walk. The nearest fast food restaurants (on Paseo Colon) are about a 5-7 minute walk, however, the restaurants deliver to the hotel. We ordered from Pizza Hut, but also had the option to order from fast food chains such as Wendi’s, KFC, etc. We do not speak Spanish, so Arturo (front desk), placed the order for us. I wasn’t aware of any fine dining restaurants in the immediate area.
There is a decent selection of food (nothing spectacular). We dined here several times and utilized room service. The breakfast buffet is O.K. , however, the Chef is more than accommodating. There is no omelet bar, but upon my request the chef willingly prepared an omelet to my specifications. Jose was our waiter on several evenings. He was very personable and receptive to any of our questions. Good luck in your advanced English class!
The pool is small and designed for a “quick dip.” Don’t expect hours of relaxing pool side. We utilized the 24 hour gym…nothing fancy, but adequate.
We never had a problem connecting in the room or anywhere else in the hotel. The connection speed was great.
The concierge on duty worked for Gray Line Tours. You are able to book tours with Gray Line and purchase your airport departure tax voucher through them (as opposed to waiting in line at the airport). The focus seemed to be on Gray Line’s offerings. I asked the front desk for general info on taxis and the surrounding area.
This was arranged through the hotel for $35 USD (one-way). Pick up at the airport was very efficient. Someone was waiting for us with a sign with our name on it upon arrival. We were than whisked into a taxi van and driven about 30 minutes to the hotel.
There was no bellman. I am not sure if this is in line with the hotel’s business model. I have stayed at other Park Inns and some have a bellman while others don’t.
If you are looking for a new, clean property with excellent customer service, Park Inn San Jose is recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We really enjoy to read your review, we really appreciate that you take the time to write it, I just read it to all the people that you wrote about, and they are really happy because their job was appreciated.
You know that every time you need to stay in San Jose, Park inn San Jose is your home away from home.
Guest Service Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.