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“VERY CLEAN, GREAT HOTEL” 5 of 5 stars
Review of Cocoon Hotel

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Cocoon Hotel
3.0 of 5 Hotel   |   Calle Central, Avenida 9, San Jose 1000, Costa Rica   |  
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Hotel amenities
Ranked #27 of 86 Hotels in San Jose
Certificate of Excellence
Tel Aviv, Israel
2 reviews
“VERY CLEAN, GREAT HOTEL”
5 of 5 stars Reviewed March 18, 2013

Excellent hotel, very clean. We spent one night at the end of the trip and it was a great experience. Hot water, a good breakfast. Very good location.
The best point was its manager, Ximena Saenz. She was amazing - professional, smiling and pleasant. She helped us a lot with good information about the area.

Room Tip: we stayed at the first floor, it was very good.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, Manager at Cocoon Hotel, responded to this review, March 20, 2013
Dear Tel Aviv

I am really glad you enjoyed our stay with us. For me was a pleasure to help you with your vacation and giving some tips so you could enjoy our country.
Please let me know the next time you come to Costa Rica, it would more than happy to having you here.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    109
    73
    47
    15
    12
See reviews for
33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Draper, Utah
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 10, 2013 via mobile

I guess it should have been a warning when there was a prostitute on the corner. We travel all over the world and felt more threatened here than any place we stayed... We have another night booked in a few days on our way out of Costa Rica and are walking away from our reservation despite losing our payment. Dirty, noisy, and just icky.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, General Manager at Cocoon Hotel, responded to this review, March 20, 2013
Dear DaveDespain

We are really sorry that you didnt had a good stay in Cocoon.
The hotel is going to check your review and work in all the things you put. Please let me know the next time you come to Costa Rica so I can contact you and apologize for all the incidents.

regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 8, 2013

As other reviewers have said, it's a little bit out of the way, but a good value hotel: room is nicely furnished, albeit the overhead lighting is a bit dark, lobby is very handsome, helpful staff and excellent breakfast. Personally, we didn't feel unsafe in this neighborhood.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, Manager at Cocoon Hotel, responded to this review, March 20, 2013
Dear Nu2thailand.

Thank you very much for your review.
We are glad you had a good time in Cocoon. We are working really hard on security so people can feel more save and for your comments we can see that all the things the town and ourselves are doing is working.
We appreciate your comment about the light. We are going to work on that and see what we can do ir order to put a light that give ours guests more light inside the room.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 1, 2013

This is a good clean hotel in a bit of an unsafe area but all of San Jose is unsafe after dark!!
Taxis from the main shopping/bar/eating areas are only a couple of dollars. The staff were very helpful and pleasant. Breakfast was pretty good fresh fruits,yougurt,honey etc as well as eggs and gallo pintos. Fresh juice,coffee,teas were also available. The room had a large flat screen cable TV and the hot water in the bathroom was a joy after many cold showers. Overall a very pleasant place at a budget price.
It is a totally non-smoking hotel.
There is a large parking lot at the rear..

Room Tip: Choose a room at the front.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena G, General Manager at Cocoon Hotel, responded to this review, March 20, 2013
Dear 10_17_08

Thank you very much for your comment.

I am really happy you enjoyed your stay with us. All of your good comments will be passed to my staff, so they would know all the amazing things you said.
Hope to see you soon on your way back again to Costa Rica.

regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed here on way in and way out of Costa Rica, its centrally located so that you can walk in to the Centre in 5 minutes (although many advise against it given the neighbourhoods close by), it is also close to many of the main bus terminals for those 'bussing' it around Costa Rica (which I can highly recommend). The hotel staff were most helpful and friendly, the breakfast very good, the rooms and common areas clean and the price is quite reasonable given that some hotels in San Jose are quite expensive.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bremen, Germany
Level Contributor
95 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed at Cocoon Hotel for one night after arriving in Costa rica and before heading on to tour the country. I booked it based on the price and ratings. It was excellent value for money. I got a nice room on the top floor with a big double bed, not much of a view though, just facing a tiny inner courtyard. The decor is simplistic, but modern. There was a fan, flatscreen TV and safe in the room, so there not being a secure latch at the room door didn't bother me. I felt perfectly safe. Wifi only worked in the lobby, unfortunately. The lobby is very welcoming, large and comfortable. There is a small bar where they serve breakfast (included in room rate, yet basic - a small yoghurt pot, some granola, a few pieces of fruit and two pieces of toast). The airport shuttle was 35 US dollars and very reliable. I did not go into town, but it seems to be a bit off the city centre. Not sure how you'd get there. All in all, I really liked the hotel for what I paid!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed February 8, 2013

Hotel was nice and clean for a basic night stay before heading out in Costa Rica. It was in downtown. It really stands out because the rest of the area does not look anything like this. Old metal "shanty buildings" everywhere. Not a chance I would walk anywhere at night!
The only parking was behind building where I wasn't sure if I would ever see our car again.

That being said, The staff was very nice. Breakfast was included and was good and plentiful.
The hotel was a good value with no thrills.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Cocoon Hotel

Address: Calle Central, Avenida 9, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in San Jose
#13 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cocoon Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) And The Pre-Columbian Gold Museum (4 min.); Also very close to the major bus stations of San Jose. ... more   less 
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Also Known As:
Cocoon Hotel Costa Rica/San Jose

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