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“Central, Clean, Comfortable” 4 of 5 stars
Review of Cocoon Hotel

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Cocoon Hotel
Calle Central, Avenida 9, San Jose 1000, Costa Rica   |  
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Hotel amenities
Ranked #17 of 84 Hotels in San Jose
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
167 helpful votes 167 helpful votes
“Central, Clean, Comfortable”
4 of 5 stars Reviewed February 25, 2013

Stayed here on way in and way out of Costa Rica, its centrally located so that you can walk in to the Centre in 5 minutes (although many advise against it given the neighbourhoods close by), it is also close to many of the main bus terminals for those 'bussing' it around Costa Rica (which I can highly recommend). The hotel staff were most helpful and friendly, the breakfast very good, the rooms and common areas clean and the price is quite reasonable given that some hotels in San Jose are quite expensive.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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196 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Bremen, Germany
Top Contributor
88 reviews 88 reviews
74 hotel reviews
Reviews in 70 cities Reviews in 70 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed at Cocoon Hotel for one night after arriving in Costa rica and before heading on to tour the country. I booked it based on the price and ratings. It was excellent value for money. I got a nice room on the top floor with a big double bed, not much of a view though, just facing a tiny inner courtyard. The decor is simplistic, but modern. There was a fan, flatscreen TV and safe in the room, so there not being a secure latch at the room door didn't bother me. I felt perfectly safe. Wifi only worked in the lobby, unfortunately. The lobby is very welcoming, large and comfortable. There is a small bar where they serve breakfast (included in room rate, yet basic - a small yoghurt pot, some granola, a few pieces of fruit and two pieces of toast). The airport shuttle was 35 US dollars and very reliable. I did not go into town, but it seems to be a bit off the city centre. Not sure how you'd get there. All in all, I really liked the hotel for what I paid!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cincinnati, Ohio
Top Contributor
82 reviews 82 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 8, 2013

Hotel was nice and clean for a basic night stay before heading out in Costa Rica. It was in downtown. It really stands out because the rest of the area does not look anything like this. Old metal "shanty buildings" everywhere. Not a chance I would walk anywhere at night!
The only parking was behind building where I wasn't sure if I would ever see our car again.

That being said, The staff was very nice. Breakfast was included and was good and plentiful.
The hotel was a good value with no thrills.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 24, 2013 via mobile

Located on the north west of the main center of san jose, you can walk to all the restaurants, bars and museums from here. The hotel itself has the right idea with the green, plants trying to offer a tropical feel to escape the busy, sometimes seedy walk around central ave. The Hotel lobby is cool in design and boutique like with friendly staff and complimentary typical Tico breakfast which is a great way to start your day. For the price, it's perfect. Its a plus that the hotel has only been open since August but their furniture looks cheaply made so in a year or so it may not look so crisp. Regardless it was a great inexpensive, basic hotel in town.

Stayed December 2012, traveled as a couple
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Fayetteville, Arkansas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 12, 2013

This was a great stop over hotel and a bargain. The free breakfast was delicious. The neighborhood is colorful and full of Tico culture. Great hotel, would stay there again. I had to book through expedia to get the best deal. It was 30 dollars for taxi from airport. Check out Central ave. through the plaza for great people watching and a cheap meal.

Room Tip: corner rooms are bit noisier.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat Governorate, Oman
Top Contributor
57 reviews 57 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed January 7, 2013

When travelling, one of the things I grown to dislike when arriving in a new country for the first time is the usual crowd of touts and unauthorized taxi providers loitering outside the customs doors. With this in mind, when I booked the Hotel Cocoon I enquired about airport pick-up and was told it was available at a cost $35, which sounded fine so I requested it. Unfortunately upon arrival and after exiting the airport terminal, a person holding a sign with my name on was nowhere to be seen. So after turning away a few touts I approached a uniformed taxi driver hoping he was legitimate, showed him my booking slip with the hotel address on. He said OK and we set off. Some 20 minutes later he asks to see the hotel address again and then tells me he doesn't know this hotel. Oh joy... I don't know whether he was being genuine or was just driving around a bit to clock up some miles. He did find the hotel after a while and the fare came to $29, so he may have been sincere about not knowing. Anyway, it would have been so much nicer if someone had been at the airport to meet me as requested.

Next came the bad news! Upon checking-in I was informed that the hot water system was not working but would hopefully be fixed the following day. Oh joy, again. Just what you don't need to hear after some long flights!

I'd booked a single air-conditioned room which turned out to be on the first floor (or second floor if you're American). The room was clean and simply furnished and did contain just a single sized bed. The room itself was quite cold and dreary since its only window opened onto a kind of internal ventilation shaft, so no views nor any direct sunlight. The shaft had strange acoustic properties resulting in echoing voices in the room throughout much of the day and night, making sleep difficult. The bedside lamp didn't work either, compounding the poor room lighting.

My guest room door didn't have a chain or privacy latch, just a lock button on the knob. On my first afternoon, a member of staff used their key and walked straight into the room, without even knocking. Fortunately I was fully clothed at the time. It seemed the lady thought the room was vacant and she did apologize, but at least to have knocked before entering would have been preferable.

The following day the elevator went out of order and remained so for the remainder of my stay. It didn't matter for normal use, but when checking out meant I had to lug my quite heavy suitcase down the stairs.

The hotel has no restaurant. They do keep a few sandwiches in a refrigerated cabinet and warm them for you if you're after something light to eat. I enjoyed the meat sandwich - quite tasty. Breakfast was provided – it was light but quite ok.

The hot water did come back on late on the second day so I was able to finally have a hot shower. The hotel does have free Wi-Fi with quite high speed – good enough for VoIP. All the staff I dealt with were quite courteous.

My run of bad luck continued at check-out when none of the hotel's 3 credit card machines would function. I had sufficient cash to pay my bill fortunately.

Would I stay again? Probably not. I got the impression the hotel was normally quite well maintained and I was just unlucky somehow. But I generally prefer to stay in hotels that have their own restaurant and that have rooms with at least some kind of view of the surrounding area. I must admit that frankly I'm surprised the hotel rates as highly as it does on Tripadvisor given its quite basic services and facilities.

Fortunately though I struck gold with my next Costa Rican hotel choice, the Arenal Kokoro Resort.

Footnote: On return to San Jose I stayed a night at the Presidente Hotel. I paid only twenty dollars more than the Cocoon but the room was newly renovated with a king-sized bed, and had a window with a view!

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 4, 2013

This was the last stop during our November trip to CR, and unfortunately left a pretty bad taste in our mouth. First off, it is in a BAD location. Almost comically bad. There was a "little person" prostitute walking back and forth outside of the hotel, a homeless guy ran up and started yelling at us through the car window, and an obvious drug deal was going down on the next corner down. I get that San Jose isn't exactly picturesque, but come on.

Cut to us trying to check in. I hop out of the car and ask the person at the front desk where their parking lot is. Oh, what's that? You don't HAVE a parking lot? Great. Apparently they DO, but it is only two spots. For a large hotel. Okay. How exactly do they decide which two guests gets those spots? Anyway, he tells me that there is a parking lot attached that I can pay $5 to park in for 12 hours (so $10 a day. Plus you have to pay again upon re-entry, so this is pricey). With no other choice, we parked in the pay lot, which thankfully had an attendant on duty. Later we found out that it is NOT guarded 24 hours, as promised, and when my boyfriend ran to our car around 1am to grab something, the lot was completely unsupervised and dimly lit. Ugh.

Getting back to my check-in story. The lobby wreaked of cigarette smoke. I have asthma, and purposely stay in non-smoking places. I asked the front desk person if people smoke in the lobby, and he said "No, just the owner". Hmm, okay. That's pretty gross of the owner, if you ask me. I'm already not liking this hotel. Also, the lobby LOOKS cool and modern, like the photos on the website, but if you actually go around and touch the furniture, it is all particle board and veneer/melamine.

On to our room. The door man brings us up... to what looked like a hospital room. I like modern, I like white, I like stark lines. This was NOT that. This was a white room with weird nail holes all over it, a cheap IKEA dresser in the corner, a "leaf chair" that looked like a 3rd grade class made it, and a hard bed with two flat pillows. There was one small window in the room, which had a crack in it and a view directly into a wall. Oh, and a giant dead brown plant hanging outside. Sigh. Tired from driving in from Manuel Antonio, we suck it up and unpack. Did I mention that the room smelled awful? Musty. And the hallway on the way to our room was decorated with an old couch with a white sheet thrown over it. Strange.

The most distressful thing was that our door didn't have a proper hotel room lock. No deadbolt. Just a standard door knob and lock that you might find on a bedroom door in a home. There was a large gap between the door frame and the door, and we could see right out into the hallway. Yes, seriously.

We couldn't stand the smell much longer, so decide to venture out and find dinner. The hotel gave us a list of recommended restaurants, which included Quizno's, Subway, Pizza Hut... what the hell? Kind of insulting to assume that all Americans want is American-chain fast food.

We also noticed at the end of our hallway the "Emergency Exit" door was boarded up. VERY unsafe, in case of an actual emergency.

My boyfriend ended up staying up all night, unable to sleep due to fear that the shady owner might let someone break in and take a kick back (no reason to think this, other than the abundance of shady people around a complete lack of security).

The best place about this hotel was checking out and knowing that we will never, ever come back.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cocoon Hotel

Address: Calle Central, Avenida 9, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in San Jose
Price Range (Based on Average Rates): $
Number of rooms: 44
Official Description (provided by the hotel):
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) and The Pre-Columbian Gold Museum (4 min.); also very close to the major bus stations of San Jose. ... more   less 
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Also Known As:
Cocoon Hotel Costa Rica/San Jose

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