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“Terrible Customer Service” 1 of 5 stars
Review of Kaps Place

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Kaps Place
Street 19, Between Avenues 11 & 13, #1142 | De Emergencias del Calderón Guardia 250 metros norte, Barrio Aranjuez, San Jose 1000, Costa Rica   |  
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10% off room rate
Ranked #5 of 52 San Jose B&B and Inns
1 review
“Terrible Customer Service”
1 of 5 stars Reviewed October 2, 2013 via mobile

It looks like a nice place but some people that work there are so rude, I think if you work with people you should make sure your staff has good people skills, Costa Rica is well known for there pura vida people, apparently this place has a lack of Pura vida... If your are looking for a place where you can hang out with friends I would remomend you a different one. There are other great places around San Jose! Places where you can meet great people and have a great time!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, October 3, 2013
Dear guest,

Thank you for your review.

Kaps Place stands for a safe, secure and family guesthouse. Our main goal is our guest satisfaction and that's why we offer a quality personalized guest service to all our guests.

I am disappointed to hear about your perception about our staff, but we have policies and rules to follow to protect us and our guests. This means that we are not allowing drugs and prostitution, if you like to be in that kind of environment then definitely Kaps Place is not the place for you.

Thanks again and greetings from your FRIENDLY PURA VIDA KAPS PLACE STAFF!!!
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219 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
1 review
5 of 5 stars Reviewed October 1, 2013

Kaps Place is a peaceful, warm, and welcoming hostel. I stayed one night on my way from San Francisco to Corcovado Natl Park, and it was exactly the restorative pit stop that I needed. I explored loud and bustling San Jose during the day (20 min walk to downtown), to return to a quiet, clean, yet vibrantly decorated room. The staff helped me find a specialty computer store in San Jose (!), arranged a shuttle to/from the airport, and pointed me in the direction of the restaurant a block away with killer fried chicken (that quintessential Costa Rican dish).

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, October 6, 2013
Dear Matthew,

Thank you for taken the time to write us your commentary. We are very pleased to read that you have enjoyed your stay with us. Kaps Place offers an home away from yours with a safe, secure and family oriented ambiance with personalized customer service, which is our main goal. We hope that we may serve you again soon on your next visit to San José.
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San José, San Jose, Costa Rica
1 review
5 of 5 stars Reviewed September 30, 2013

Hello everybody, well I want you to know that I'm a local and i'd been staying in KAPS because
my work is away from home and near Kaps, now I have one month and a half staying here and I had experience something really outstanding, the people who work here are like a family trying to embrace you, meeting you, knowing what you like, how you like it, treating you as you like, bringing a really familiar ambient in the hotel, in a way that i can say is my new home, i feel really comfortable and for now I dont want to leave, great price for the services, excellent breakfast buffet, really but really beautifull people, Karolina, J, Dotty, Ms. Reina.
I highly recomend it, I'm telling you this is your house in San Jose. They even celebrated my Birth day as a surprise, hahaha, was the best.

Regards. Esteban Izurieta C.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, October 6, 2013
Dear Esteban,

Thank you for taken the time to write us your commentary. We are very happy to read that you are enjoying our services and that Kaps Place makes your long-term stay comfortable. Kaps Place offers an home to short and long-term stays with personalized customer service in a safe, secure and family ambiance. We hope that we may continue to be your home for many more months to come.
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Botucatu, São Paulo, Brazil
1 review
5 of 5 stars Reviewed September 16, 2013

Awesome place to spend some time at San Jose. Clean, comfortable and safe place for a low cost and with a very cool and regardful staff. At a safe area, with a good breakfast, games room, wi-fi internet and free international calls available. As said before, they really are "your home in San Jose", but the slogan could be certainly changed to "your family in San Jose". Absolutely recommended.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, September 19, 2013
Dear Raphael,

Muito obrigada pelo seu comentário!!!

Thank you very much for taking your time to write this nice review about our guesthouse.
I am very happy that you enjoyed your stay with us and it is so pleasing to read that we met all your expectations with reference to our staff, location, cleaning and comfort. Kaps Place is your home away from your's and we look forward to welcoming you once again in the very near future.

Warm regards from San José your Kaps family!!!
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Panama City, Panama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2013

Yes, it is not a hotel. You can feel yourselves in your house. Very nice decoration, friendly athmosphere, tasteful breakfast and silence environmental focused place covers you in San Jose by Kaps Place. There are nice local restaurants around which have very nice monu with reasonable prices. Kaps is close to many different museos, some of them at the walking distance. Kaps is also very safe place. In case of any risk, they have a two lock doors to reach the reception.
We spent four days and we used the Costa Rica tours by using Kaps connections. All the tours were fantastic.
Next time in Costa Rica, we will definitely be there again.
Thanks to all friendly people in Kaps.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, September 20, 2013
Dear Cem,

Thank you very much for taking the time to write a review of your experience at Kaps Place.

For us it is a pleasure to read that you have greatly appreciated the atmosphere, location and the amenities offered by us. We are very proud to have meet your needs to your satisfaction. We are striving for continuous improvement of our product to receive more positive comments like yours.

We look forward to serving you during your next visit to Costa Rica!

Warm regards from San José, your Kaps family!!!

PURA VIDA!!!
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 13, 2013

This place was clean, comfortable, yummy breakfast, wifi access, incredibly friendly and helpful staff. Beds were a little hard, but everything else about this place was wonderful. Stayed here with a group of 8 youth and 2 adults. Everyone enjoyed it.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, September 14, 2013
Dear guest!

Thank you very much for your comment.

For us it's always very important to read the information provided by customers through their comments. For the team of Kaps Place is very valuable to know that we have offered you a pleasant stay and we could meet your expectations of cleanliness, safety and comfort.

We will continue working hard to honor comments like this one.
We look forward you repeat your visit to our Guesthouse in the near future.
Warm regards!!!
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Ein Shemer, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013 via mobile

Nice place to stay, friendly staff and very helpfull. The rooms are nice and clean, common area is colorful and very inviting, and the location is good - its a walking distsnce from the centre of town. We used it as a base between traveling to places around Costa Rica and it was nice to come back to a homey place. Great value for your money!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karolina B, General Manager at Kaps Place, responded to this review, September 13, 2013
Dear guest!
Thank you for choosing us and for sharing your experience.
We were glad to have you as our guest. We are happy to read that you have enjoyed our facilities and that you found our property with a good location in regards where you wanted to go. Many guests use Kaps Place as a home base while travelling around our beautiful Costa Rica.
We hope you come back to Costa Rica and Kaps Place in the near future.
Pura Vida!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kaps Place

Address: Street 19, Between Avenues 11 & 13, #1142 | De Emergencias del Calderón Guardia 250 metros norte, Barrio Aranjuez, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 52 B&Bs / Inns in San Jose
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
An authentic Costa Rican family will host and meet your needs providing accommodation, travel agency & personalized services (Spanish lessons, Waxing/Massages, Post Surgery Care & meals). A clean, safe, colorful & comfortable setting w/kitchens, 1st class beds, safety boxes, cable TV, hot water. Complimentary: breakfast, tea, coffee, WiFi, internet access, luggage storage & VOIP calls to @60 countries. Walk to: downtown, Gold, Jade & National Museums, National Theater, Plaza de la Cultura, Bolivar Zoo & Central Market. No sexual tourism. ... more   less 
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Also Known As:
Kap`s Place Hotel San Jose
Kaps Place San Jose
Kaps Place Hotel San Jose
Kaps Place Costa Rica/San Jose

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