We got a two bedroom, two bath suite for three people at $108 per night. The rooms are spacious, well maintained, and scrupulously clean. We would recommend the hotel to anyone, but they should provide complimentary earplugs. Because the floors are tile and the walls are smooth, the entire building is an echo chamber (this appears to be a widespread problem in the area due to furnishing and architectural style, though). We started out with a room overlooking the pool, but the clanking plates and other preparation noises from breakfast were waking us up at 6am, hours before we had to be up. We moved to another room on the second floor which was better, but we then had to contend with street noise from the adjacent power company (who uses a chainsaw at 6:20am on a Saturday morning? Honestly!).
There were several noisy children staying here. The piercing shrieks early in the morning were so bad that many people complained. Nothing was done and finally, the family checked out as scheduled. There was a serial whistler that could be heard day or night. We didn't ask if he took requests, but were treated to the Loony Tunes theme and other classics. If you sleep in and don't sleep like the dead, you will look forward to getting back home so you can catch up on rest.
They are still having problems with the elevator. I tried to use it only to have it stop in between floors. I picked a different floor and it opened correctly, allowing me to exit. I didn't risk using it again, but when we changed rooms, that meant we had to haul all our luggage down and back up several flights of stairs. To be fair, the staff offered to help us, but we said we could do it ourselves. When we later found out the elevator wasn't working, we didn't ask for assistance and just considered it our workout for the day.
We have only great things to say about the staff. They have all been kind, considerate and exceptionally helpful. We have asked some really weird things and they've done their best to give us the answers we were looking for.
The free breakfast every morning is a lot more substantial than the dry muffins and corn flakes you get with most chain hotel's continental breakfasts. It's standard tico fare with rice and beans, plantains, eggs (sometimes scrambled, sometimes scrambled with veggies, and custom omelets are always available), fresh fruit, toast, cereal, yogurt, and fruit juice. They occasionally have really delicious quesadillas. I scoffed a little reading about the reviewer that had a problem with the breakfasts they offer - If you don't like your FREE breakfast, you can always go pay for more variety elsewhere.
We used a taxi driver named Ramon several times and found him to be delightful company as well as a knowledgeable tour guide. His prices were very reasonable even when going on an all-day outing.
There is an Italian restaurant right in the building. We found it to be good, but a little on the expensive side.
They have an agreement with the hotel a few doors down the street so that guests of the Cristina can use their 4th floor gym. There is access to the patio with a nice view of the city and mountains.
One member of our group has stayed at several hotels in the area and keeps coming back here because it really is one of the best hotels for the price.
Stay on floor 3 or higher for less noise and better views.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This is an important and well crafted review and it points out some improvements we are going to attend for the next future. We really appreciated the commentary about breakfast!. Regarding the tile floor, this decision was made in order to keep the local tropical ambience clean and safe against bugs.
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Our CSR (Corporate Social Responsibility) adoption(s) program (supervised by the government) includes the meeting point between new parents (mostly from Europe and USA) and local orphan children. We, at the Cristina, support this important stage for families. Sometimes the apprehensive new parents struggle to keep the children quiet, so we limit our program to one, or maximum two families in respect to our other customers.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.