When we weake up the day before we reache the hotel, we went to breakfast at 10.20 am in the morning and they already had finished the breakfast time at 10. So, tehy told us taht they can´t did anything for us and we did not have breakfast.People from desk are so angry and they do not like to help people to find solutions...
in two times, i dont find towels in my room, and they have an alarm sound that wake you up at least two times each night.
For me, chossing this hotel was the worst choise i made in years.... Walk in hotels sorroundings is impossible, because it is in an industrial zone, and they have an very dangerours hihgway in front of the hotel, that you never will be able to cross, because the speed of the cars passing in front. Moreover, they dont have a bridg for people.
More other things happens inside but is up to you if you wanna chose it. My recomendation is: this hotel is the worst, hotel I ever stayed.

This hotel looks splendid on website and pictures. In reality it is nothing special. It is in the middle of a transport/industrial area, one cannot walk around the hotel, too dangerous. The food is fine, but rather expensive. The swimming pools (three) are too small, they should have used the space to make one pool. Outdoor yacuzzi is excellent. The staff is moderately helpful, not very competent. Really horrible is front desk staff. Arrogant, aggressive, overworked, in particular the males. I myself had lots of difficulties cheching in, despite a guaranteed stay with fax confirmation. It took me two hours (around midnight) to finally negotiate my room. On check in I was told that I was in deep trouble .. when I responded that not I but the desk staff was perhaps in trouble ... all misery began. He threatened to throw me out etc etc. Of course there are also friendly staff. But do we want to take a chance? I'll be looking for something else when I visit the lovely Costa Rica again.

We spent nights at the Herradura on three different occasions during our trip. Not all rooms were equally pleasant, but all were acceptable or better. Certainly the beds were fine and the rooms were clean.

Service was generally excellent, and I appreciated the computer availability. Staff spoke limited English, but it was good enough for us all to get along well. Food at the bar included terrific hamburgers. Breakfast was excellent-- we loved the fresh fruit! The Spanish restaurant was OK, but expensive.

We enjoyed the spas, although they weren't very warm, and the pools, which were also a little cooler than we had expected. Still, they were great places to relax and enjoy the scenery.

I wish there was a shuttle into San Jose, but otherwise, we thought this was a fine place to be for respite from the more adventurous parts of our vacation.

Note to first time travellers to Costa Rica: Expect everything to happen at a slow pace. This is not such a bad thing, especially if you're visiting this country on vacation, but is definitely something to keep in mind.
This hotel was recommended to us by our travel agent and after reviewing it on their website, we agreed it looked like a good place to stop after arriving in the San Jose airport. It was a bit disappointing to see that reality was nothing like what was pictured at the site - especially their "orchid gardens" (a shed) and the casino. Leave the hotel to eat everything but the gratis breakfast buffet: The restaurants and bars are overpriced and the food is merely acceptable at best. Forget about the outdoor "hot tubs"...they look great but are not heated.
Overall, this is just an average hotel.