This hotel looks splendid on website and pictures. In reality it is nothing special. It is in the middle of a transport/industrial area, one cannot walk around the hotel, too dangerous. The food is fine, but rather expensive. The swimming pools (three) are too small, they should have used the space to make one pool. Outdoor yacuzzi is excellent. The staff is moderately helpful, not very competent. Really horrible is front desk staff. Arrogant, aggressive, overworked, in particular the males. I myself had lots of difficulties cheching in, despite a guaranteed stay with fax confirmation. It took me two hours (around midnight) to finally negotiate my room. On check in I was told that I was in deep trouble .. when I responded that not I but the desk staff was perhaps in trouble ... all misery began. He threatened to throw me out etc etc. Of course there are also friendly staff. But do we want to take a chance? I'll be looking for something else when I visit the lovely Costa Rica again.
