Note to first time travellers to Costa Rica: Expect everything to happen at a slow pace. This is not such a bad thing, especially if you're visiting this country on vacation, but is definitely something to keep in mind.
This hotel was recommended to us by our travel agent and after reviewing it on their website, we agreed it looked like a good place to stop after arriving in the San Jose airport. It was a bit disappointing to see that reality was nothing like what was pictured at the site - especially their "orchid gardens" (a shed) and the casino. Leave the hotel to eat everything but the gratis breakfast buffet: The restaurants and bars are overpriced and the food is merely acceptable at best. Forget about the outdoor "hot tubs"...they look great but are not heated.
Overall, this is just an average hotel.