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“Authentic experience” 4 of 5 stars
Review of Hotel Don Carlos

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Hotel Don Carlos
3.0 of 5 Hotel   |   Avenida 9 y Calle 9, San Jose, Costa Rica   |  
Hotel amenities
Ranked #26 of 85 Hotels in San Jose
UK
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Authentic experience”
4 of 5 stars Reviewed August 2, 2013

We spent 2 nights here. Friendly and welcoming staff. Safe, quieter part of the city but a short 10min walk from the theatre, museums and centre. The food was good and well priced, the rooms were clean and sufficient and the service was good. Nice courtyard area. Free PC and Internet use 24/7, as well as wireless. Would stay there again. A more authentic experience than the American chain hotels.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
    100
    118
    46
    17
    9
See reviews for
56
100
29
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Portland, OR
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 25, 2013

The history of this location drew us in - the former presidential palace, and on a side street in downtown San Jose. And I remember the great gift shop during my study abroad days. But coming back with young kids.... this probably wasn't the right hotel for us. It's a tough drive into town, with traffic, noise, smog, etc. So we were pretty worn out by the time we arrived. And while the country as a whole is safe, we were concerned about walking around the city with the kids. Therefore, for our one night stay, we felt somewhat trapped.

If you are traveling solo, or as a couple, this might be a better fit. Especially if you will be in San Jose for a couple of days. But if you are looking to pass through for one night, pick something outside of the city center.

The front desk staff was very helpful, and arranged a cab for us that night and the following day for our trip to the airport. The gift shop is still great, but it seems to be about half the size it was a decade ago. But if you need to pick up some last minute gifts, this is a great spot. The onsite restaurant was great, and you can sit outside and people watch.

Lastly, there is a nice Jade Museum across the street, which the kids really enjoyed.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York Mills, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2013

We stayed 5 days at this Hotel. Was really nice, the reception agent was very friendly with us, very informative in all our quetions that we have it. They have a Gift Shop with a lot of costa Rica Art & Craft. The coffe was the BEST =)

I would recommend this hotel for shorts days. is a real colonial Building.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 31, 2013

Mercifully we only stayed here for one night and that only lasted about 8 hours due to our late arrival and early departure.
Room was like stepping into a 1970s motel and in the morning the shower was full of bugs, that looked like they'd come out of the woodwork around the door frame.
The hotel is situated in the red light district so heading out after dark is not for the feint hearted!
On the slight plus side the staff were friendly and laid out some coffee and biscuits for us in the morning as we left before they started to serve breakfast

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

The Don Carlos hotel in San Jose was really comfortable. The concierge upon check in was more than friendly, informative and helpful; as well were the staff at the restaurant. The gift shop was quite affordable and had plenty of options of trinkets and souvenirs.

The only downside was that the wi-fi connection in the room was poor but none the less, I would definitely recommend this hotel to anyone. Clean and safe rooms, friendly and informative staff, a short cab ride or walk to majority of the city. Loved it!

Room Tip: we booked through the travel agency Anywhere Costa Rica.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 27, 2013

I would recommend this hotel for shorts days. is a real colonial Building. The romos are largers, basic ist not luxurious.
The staff was the best are terrific. they help us in everything.

Thanks a lot.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 19, 2013

Also, the location can't be beat either. Very close to all downtown attractions, and a nice little restaurant, especially for sitting outside. Very helpful staff and a welcome drink as well. Parking onsite.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Don Carlos

Address: Avenida 9 y Calle 9, San Jose, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#24 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Don Carlos 3*
Reservation Options:
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Also Known As:
Don Carlos Hotel
Don Carlos San Jose
Hotel Don Carlos Costa Rica/San Jose

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