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“Not a great fit for young families” 3 of 5 stars
Review of Hotel Don Carlos

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Hotel Don Carlos
3.0 of 5 Hotel   |   Avenida 9 y Calle 9, San Jose, Costa Rica   |  
Hotel amenities
Ranked #25 of 86 Hotels in San Jose
Certificate of Excellence
Portland, OR
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not a great fit for young families”
3 of 5 stars Reviewed June 25, 2013

The history of this location drew us in - the former presidential palace, and on a side street in downtown San Jose. And I remember the great gift shop during my study abroad days. But coming back with young kids.... this probably wasn't the right hotel for us. It's a tough drive into town, with traffic, noise, smog, etc. So we were pretty worn out by the time we arrived. And while the country as a whole is safe, we were concerned about walking around the city with the kids. Therefore, for our one night stay, we felt somewhat trapped.

If you are traveling solo, or as a couple, this might be a better fit. Especially if you will be in San Jose for a couple of days. But if you are looking to pass through for one night, pick something outside of the city center.

The front desk staff was very helpful, and arranged a cab for us that night and the following day for our trip to the airport. The gift shop is still great, but it seems to be about half the size it was a decade ago. But if you need to pick up some last minute gifts, this is a great spot. The onsite restaurant was great, and you can sit outside and people watch.

Lastly, there is a nice Jade Museum across the street, which the kids really enjoyed.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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    56
    19
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
New York Mills, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2013

We stayed 5 days at this Hotel. Was really nice, the reception agent was very friendly with us, very informative in all our quetions that we have it. They have a Gift Shop with a lot of costa Rica Art & Craft. The coffe was the BEST =)

I would recommend this hotel for shorts days. is a real colonial Building.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed May 31, 2013

Mercifully we only stayed here for one night and that only lasted about 8 hours due to our late arrival and early departure.
Room was like stepping into a 1970s motel and in the morning the shower was full of bugs, that looked like they'd come out of the woodwork around the door frame.
The hotel is situated in the red light district so heading out after dark is not for the feint hearted!
On the slight plus side the staff were friendly and laid out some coffee and biscuits for us in the morning as we left before they started to serve breakfast

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 31, 2013

The Don Carlos hotel in San Jose was really comfortable. The concierge upon check in was more than friendly, informative and helpful; as well were the staff at the restaurant. The gift shop was quite affordable and had plenty of options of trinkets and souvenirs.

The only downside was that the wi-fi connection in the room was poor but none the less, I would definitely recommend this hotel to anyone. Clean and safe rooms, friendly and informative staff, a short cab ride or walk to majority of the city. Loved it!

Room Tip: we booked through the travel agency Anywhere Costa Rica.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
2 reviews
4 of 5 stars Reviewed May 27, 2013

I would recommend this hotel for shorts days. is a real colonial Building. The romos are largers, basic ist not luxurious.
The staff was the best are terrific. they help us in everything.

Thanks a lot.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, Florida
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 19, 2013

Also, the location can't be beat either. Very close to all downtown attractions, and a nice little restaurant, especially for sitting outside. Very helpful staff and a welcome drink as well. Parking onsite.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bethlehem, Pennsylvania
Level Contributor
104 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 19, 2013

I just came back from my second trip to Costa Rica...and again spent my last day at Hotel Don Carlos. The staff is exceptional and responds promptly by phone or email. I would recommend a room not on the first floor (too noisy with street traffic and folks arriving late). The hotel is chock full of culture, sitting areas, outdoor dining, etc. rooms are great. The food in the dining area is very good but the staff there did not speak much, if any English...and service was slow. But you know what... It was part of the culture...it made me relax and enjoy. I wouldn't stay anywhere else. When I arrived this time, they did have someone to help with luggage. A delightful man who is a deaf mute...with a fantastic attitude and huge smile! Loved him!

Room Tip: Not on first floor
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Don Carlos

Address: Avenida 9 y Calle 9, San Jose, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#12 Family Hotel in San Jose
#16 Romantic Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Don Carlos 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Don Carlos Hotel
Don Carlos San Jose
Hotel Don Carlos Costa Rica/San Jose

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