This hotel is glamourous upon arrival, the architecture, paintings and attention to detail make you think that you have found a pure gem of a hotel to stay at! Alas, once you are inside your room it becomes quite obvious that external appearances are misleading! There is so much going on outside keeping the grounds spotless, the tiled floors polished,the waterfall area neat and tidy....that they have lost focus on the main reason tourists stay at your hotel.....for a good clean bedroom, bathroom and a good bed for some quality sleep! Needless to say, the bathroom smelled awful and even though we were staying only one night my wife had us buy some disinfectant to clean the bathroom. The carpet by the bed was quite dirty and the wooden flooring had been moped but was also dirty.......if you wiped a damp cloth on the floor it came up black! The beds matteress was worn out and had seen better days numberous years ago at which time it shoud have been retired. Another thing missing is a small refridgerator....especially in a hot climate! Maybe they want you to purchase your drinks at the bar, but if you have water or food...you are at a loss! Once again, the front desk staff were exceptional and the breakfast excellent! It is really sad that the management can not see that if they rectified these problems that they would have a GEM of a hotel and one of a kind in the area.
- Also Known As:
- Don Carlos Hotel
- Don Carlos San Jose
- Hotel Don Carlos Costa Rica/San Jose
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