My husband and I stayed here at various points throughout our 2 week Costa Rican honeymoon in February 2010. The major shuttle services (Grayline and Interbus) pick up from this hotel, and cabs come here often as well, so we stayed for a day or two when we first arrived in Costa Rica, got picked up and went to La Fortuna/Monteverde, and on the way to Puerto Viejo we stopped here again for a night to break up transit time.
First of all, the service is very friendly. Front desk is helpful with recommendations and such. The free breakfast is great and definitely hits the spot after a long flight (or before a long drive across the country). But best of all, we didn't really have to stray too far from our hotel at night (which was good, because we were trying to save money on cabs and weren't entirely comfortable walking around at night) because the room service menu is excellent. We had ordered a salad, the four cheese risotto, and numerous other things, and everything was delicious! We still talk about the food at this hotel, to this day. Best hotel food we've had, probably because it doesn't taste like hotel food, but rather a legit restaurant.
We were given fairly large rooms (maybe most/all of them are relatively large) and found them to be clean.
The only heads up - since prostitution is legal in CR, we found that when we came to the hotel in the middle of the week, there was a lobby full of male tourists with some not-so-fashionably dressed women, if you catch my drift. If this kind of thing bothers you then consider yourself warned. If it doesn't (it didn't bother us - we didn't hear anything and they leave you alone) then this is a great hotel to stay at.