My husband and I recently stayed at the Balmoral at the beginning and end of a private tour. I had developed a medical condition during our travels. When informed, the staff at the Balmoral immediately located emergency technicians, who came to our room, did an examination and attempted a treatment. The Balmoral staff stayed with us and provided interpretation, as we are not Spanish speakers. When my condition did not improve, the staff provided information about hospital services, and a person to walk us to a taxi just outside the door, and also facilitated our return. Fortunately, I was successfully treated and able to travel. Upon our return, the staff welcomed us and inquired about my condition and asked if there was anything I needed. We loved the restaurant there--beautiful environment and great Costa Rican and American food. Several beautiful shops, smaller cafes, lots of alcoves to sit in and visit or just read or relax, excellent and friendly staff everywhere. There is obvious security on site, even though this is a relatively safe part of the city. Great centralized location within walking distance of many attractions. Not fancy, but certainly very nice and comfortable. If I go back to San Jose in the future, I will definitely consider staying there again. Felt like home after being there for a week!