This is the first time I've ever visited Costa Rica and because of the people and the excellent service I received at the Balmoral, I am booking my second trip today!!! The people are SO friendly and they go beyond the call of duty to make sure you have everything you need and you are comfortable. I've seen them stop what they were doing not just to answer any questions I had but to stay with me until I had an answer even if they had to take care of it themselves! There were a lot of guest staying there but they made me feel at home, greeting me everyday with a warm smile and pleasant attitude remembering me by my name so I felt like I was surrounded by friends and not a tourist. Everyone from the front desk clerks to the baggage handlers to the housekeeping staff, EVERYONE greets you with a smile, are SO INCREDIBLY HELPFUL and treats you so nicely! The room was EXCELLENT and SO CLEAN!!!! The complimentary breakfast is a FEAST!!! I've NEVER seen anything like it! You have such a variety of food to eat made right before your eyes with the option of having things made to order the way YOU want it along with fresh fruit, juice, EVERYTHING for you and your family members of every age! I'm talking from cold cereal to personally made omelets with your choice of fixings! Meats, pancakes, cinnamon rolls, biscuits, toast, etc. Amazing Food and it's FREE!! Room service is awesome! I can go on and on! The Patio restaurant is awesome and so are the shops you see in the hotel! The hotel is in a great location for tourist to see the people of San Jose and to visit parks and landmarks. You also have a variety of American eateries within walking distance such as KFC, QUIZNOS. MCDONALDS, etc. There are street vendors and other places to purchase souvenirs as well. You don't find many hotels that look EXACTLY the way they look online but the BALMORAL DOES!!! I enjoyed my stay so much that I didn't want to leave!!! Trust me, if you come to San Jose, Costa Rica, staying at the BALMORAL IS A MUST AND WILL MAKE YOUR TRIP COMPLETE!!!! I'm booking my next trip with them right now!!!
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