Although touting itself as the "new" Balmoral, this hotel still needs work:
We understand that the "new" Balmoral is consciously "greening" its services and infrastructure, but when bedroom and bathroom fluorescents are so dim as to require turning them ALL on at once simply to read or shave, it defeats the purpose...
Also, the useless little table and chairs in the "sitting area" would be better dispensed with and the entire room redesigned to expand the bathroom...
Whomever decided that A) bath towels should be hung INSIDE the shower area and B) the hand-towel bar should be directly beside the toilet (yes, the towel fell...Guess where?) should not be in the hotel design business...
The Patio Restaurant while attractive, needs to work on both service and food preparation; their Arroz con Pollo arrived lukewarm and one was hard-pressed to find any pollo amongst all the arroz. The Tiramisu was was lacking the usual cake, was served in a champagne glass and was overpowered by the completely unnecessary addition of cinnamon...Breakfast service was adequate, but weak coffee and a dearth of pastry selections detracted from the overall appeal.
Francisco at the front desk was exemplary in his attention to his guests' needs and gave excellent advice and service in arranging tours...Unfortunately, his choice of rental car agencies, Hola, turned out to be questionable since we are having a dispute on a promised refund from Xavier when we were forced to cut our vacation short.