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“Good location” 4 of 5 stars
Review of Radisson Hotel San Jose Costa Rica

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Radisson Hotel San Jose Costa Rica
4.0 of 5 Hotel   |   Central Street & 3rd-15th Ave | P.O. Box 538, Calle Blancos, San Jose 558-2120, Costa Rica   |  
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Hotel amenities
Special Price
35% off room rate
Ranked #21 of 85 hotels in San Jose
Zug, Switzerland
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“Good location”
4 of 5 stars Reviewed November 6, 2013 via mobile

We stayed for 2 nights, the room was quite big but rather noisy since there is a street just next to the hotel.
The staff is friendly and helpful and the breakfast was of a good value.
The hotel is close to the bus station (terminal gran caribe) and the little butterfly garden (Spirogyra Jardin de Mariposas). It takes about a 10 minute walk to downtown. Overall a nice place for a short stay.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, November 11, 2013
Greetings from Radisson San Jose Costa Rica

Dear Traveler_Traveler 215:

Yours sincerely on behalf of all our staff and my own, we are extremely grateful for havernos chosen for your stay in San Jose and haver written about our hotel, all here hope to have the opportunity to have you again in our hotel for so power exceed all your expectations.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Panama City, Panama
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 23, 2013

The hotel is centrally located close to downtown. It's a bit outdated, but fairly well kept. The place is big, ask for rooms close to the elevators. The business class breakfast is very limited. Only stay here for business and if you need to go to places close to the hotel.

Room Tip: Ask for rooms close to the elevator
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, October 26, 2013
Greetings from Radisson San Jose Costa Rica

Dear Mr E_Panama:

Kind regards from all staff of our hotel and my own, we appreciate that you chose us for your stay in San Jose, and to write about us, also thank your score of 3 stars and a review, we hope to have the opportunity to have you back with us for so to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
82 reviews 82 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 17, 2013

This is where the big hotel operators get it wrong. The location is ok but the gorunds are tired and the hotel has the feel of a 1970's UK school building. Our suite, whilst large in size had many faults. Light adjuster knobs missing, a dirty and unkept balcony, chewing gum stuck on the balcony door...just not what you expect for the price. The worst bit was on check out. I was asked for my credit card without being shown a bill! The when I asked for the bill the woman on the front desk looked so put out that actually giving me a bill may have killed her!! Very very poor indeed. I was not impressed. I would stay at the Marriot or Grano de Oro instead, they are little bit more pricier but the level of quality and experience is far greater. We left this place feeling disappointed and ripped off. Positives - breakfast was good and the woman on the breakfast area was very nice. The bar was good and lively and theres a small casino (albeit a bit dingy) on site.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, October 21, 2013
Greetings from Radisson San Jose Costa Rica

Dear RSC838:

Yours sincerely on behalf of all our staff and my own, we are very sorry that your stay in our hotl was not to his liking for the inconvenience you had during your stay, I have dealt with the hotel management to take measures necessary for such situations what will not happen again with our team, and hope to have the opportunity to have you back with us to exceed your expectations and also give you a first class stay.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2013

We stayed at this hotel on our arrival and departure nights into Costa Rica. On our arrival flight into the country, we ended up getting to the hotel at 7:30 AM in the morning and we were not sure whether the hotel would have our room ready at the time. They were very accommodating and had us in our room within 30 minutes, which was great since we had been traveling 18 hours with a little one!

The hotel was modern and clean, and the service was top notch. Nearly everyone at the hotel spoke good English, so it was easy to communicate with the staff. We were upgraded to a corner room, which provided plenty of space for my wife and toddler. The only improvement we would have liked was a bit more options for breakfast. We would definitely stay here again!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, October 14, 2013
Greetings from Radisson San Jose Costa Rica

Dear Mr James S:

Kind regards from all the staff and my own, we are pleased that your stay in our hotel was first class both for you and your family, I owe that we write about us on this website,
wish to have the opportunity to have them again to well to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 8, 2013

I checked in around 10 pm in the evening. When the desk clerk handed me my keys my room number was announced. Not Impressed. I must of been given the room farthest away.
The breakfast buffet was okay. however, some of the staff were to busy chatting with each other.
Housekeeping did a good job of cleaning my room. I requested a robe and it was delivered immediately.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, October 10, 2013
Greetings from Radisson San Jose Costa Rica

Dear Ms Karol:

Receive a warm welcome from all the staff at our hotel and my own, thank you for writing about our hotel, I want to tell you about the inconveniences you had during your stay, which I have dealt with the relevant department for this type of situations do not happen again with our team, and rather we have the opportunity to have you here again in our hotel and so we can exceed your expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
90 reviews 90 reviews
42 hotel reviews
Reviews in 62 cities Reviews in 62 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 3, 2013

We where based here for the week for meetings and it was a pleasant surprise the restaurant had good choices and quality food. Try the salmon. The gym is also a great size operating as an external Gold Gym as well. There is a lot of room in the rooms and beds are comfortable.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, October 5, 2013
Greetings from Radisson San Jose Costa Rica

Dear Mr Newnhamp:

Yours sincerely on behalf of all our staff and my own, we are pleased that your stay in our hotel was first class and the services provided were satisfactory, we are extremely grateful to the wonderful comments about the services provided and our facilities, we thank you also for your score of 4 stars, we want to have the opportunity to have you with us again so appliance to exceed your expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
94 reviews 94 reviews
70 hotel reviews
Reviews in 55 cities Reviews in 55 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed September 19, 2013

Don't let the title put you off, this is an excellent hotel.
It certainly aims for a business clientele, with it's own convention centre, but ought to suit the tastes of almost any international traveler. The staff are friendly and attentive, the food is above average for hotel fare and the rooms are well equipped and comfy - a nice touch in my ground floor room was an adjustable mattress, press a button and the firmness changes.
As a conference centre I would highly recommend - everything worked and the high speed Internet (free) was welcomed by all. There is also a 'casino' but this is so far from Vegas that I would recommend you avoid the dive.
So why not a 5?
Well the location is not very inspiring, situated on a main (noisy) road and surrounded by nothing of interest and I object to the treatment of smokers. I realize that the law determines where you can and can not smoke but forcing people to cross a road and stand in a car park in the rain (which it does a lot in Costa Rica) seemed rather brutish.
And finally the decor which just did not work for me. Imagine you owned a multi story car park and decided to become a hotelier but only had 80% of the required budget. The result is that every fifth wall is bare concrete - even in the bedrooms. I am sure it was done deliberately in the name of art but for me it just looked unfinished.
But I would certainly be happy to return.

Room Tip: Avoid rooms looking over the road unless you are a truck spotter.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, September 20, 2013
Greetinga from Radisson San Jose Costa Rica

Dear Mr/s Gustypants:

Yours sincerely on behalf of all our staff and my own, we are very grateful to take the time to write about our hotel, and all services, unfortunately if the hotel is a bit old for that reason tends to infrastructure that aspect, we thank you also for your score of 4 stars, all here hope to have the opportunity to have you again when traveling through this area for well able to overcome their own expectations, thanks also for choosing us for your stay.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel San Jose Costa Rica

Address: Central Street & 3rd-15th Ave | P.O. Box 538, Calle Blancos, San Jose 558-2120, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#8 Family Hotel in San Jose
#9 Romantic Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel And Conference Center
Radisson Europa Hotel San Jose
Radisson San Jose
San Jose Radisson
Radisson Hotel San Jose Costa Rica

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