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“Be sure to walk the gardens” 4 of 5 stars
Review of Barcelo San Jose Palacio

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Barcelo San Jose Palacio
4.0 of 5 Hotel   |   Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica   |  
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Ranked #30 of 86 Hotels in San Jose
Dayton, Ohio
Top Contributor
70 reviews 70 reviews
28 hotel reviews
Reviews in 48 cities Reviews in 48 cities
67 helpful votes 67 helpful votes
“Be sure to walk the gardens”
4 of 5 stars Reviewed May 21, 2014

We stayed here as part of a Caravan tour to Costa Rica. Our stay was 2 days. The hotel is outside of San Jose with nothing, such as shops and restaurants, within walking distance.. We spent our spare time walking around the lovely, well maintained gardens. Beautiful flowers, lizards and lots of birds greet you. We saw parakeets and a toucan to name two.
The room was clean and comfortable. We had a view of the National Football Stadium, built by the Chinese government for the people of Costa Rica.
There was a lovely pool which we did not use, free wi-fi and a good sized room safe.
The hotel restaurant served us buffet style which was part of our Caravan deal. Food was good and the staff was pleasant.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Santa Marta, Colombia
Top Contributor
158 reviews 158 reviews
22 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 20, 2014

We actually stated at the hotel twice – on the 12th / 13th and then returned on the 19th. The hotel is in a great location that is safe and offers fast wifi with the best breakfast that we have had in CR. The hotel was dated and old but the service and quality is great. The air conditioners in both rooms (222 and 502) didn’t work well and neither would keep the room cold no matter what the thermostat was set to (both were set with the Fan to ON, HIGH and LOW). Orlando worked the bar at the pool and both the service & quality were great. The rooms and beds were clean but the first day we wanted to use the minibar which is locked – we had to call 4 times to get someone to come and unlock it. The 2nd time we just didn’t want the hassle so brought our own beers and used the ice machines down the hall. The safes are large and can hold multiple computers and they are easy to work. For the price (just under 100 dollars) it’s a nice place to stay in San Jose..

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee Mission, Kansas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 9, 2014

Although this hotel is not really in the city, it is close enough for my husband and I to be that San Jose is next door. However, it really is positioned just outside the city proper in an elevated area.

Stayed in a premium room for the first 2 nights before the tour started, paid a bit more for 1st floor with terrace to the garden. They let us stay over in the same room for our 2 Caravan nights no extra charge. Pays to ask. Premium comes with wifi.

Pool is beautiful, surrounds by jungle-like grounds, full of flowers and birds. Green parrots play in the trees near our terrace.

Room Tip: If you are willing to pay premium, look at the upper rooms with the terraces. I did not look at the...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorba Linda, California
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 7, 2014

We only stayed here the day we arrived in Costa Rica as our travel plans were taking us elsewhere. If we had had more confidence in how nice it was we would have booked our departure night here as well. When we checked in on Saturday evening we were given a beautiful room on the third floor. My wife, a notorious light sleeper, noted that the music could be heard from the bar below and called the concierge to inquire about an alternative. Before we could even push the button, the concierge popped out of the elevator with key cards for a different room on the fifth floor. The new room was as nice as the other and dead quiet. I was absolutely stunned at this spectacular service. It was getting late so we decided to eat in the bar and was pleasantly surprised when the live music and dancing started at 9:00 PM. This was a great way to unwind from a long day of travel and cap it off with a good night's sleep. Everyone we encountered was helpful and courteous. I was even able to exchange dollars for colonnes at the prevailing rate. Breakfast was included in the rate and was fine. I will echo a previous reviewer, "great place to start/end a trip".

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed May 5, 2014

Excellent attention by Rafa from room service every month i'm visiting on business this beautiful country.

I recommend this hotel as an excellent option for those who are coming for business or pleasure.
FM

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerville, Ohio, United States
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 30, 2014

Nice airport hotel with a great pool and nicely landscaped grounds. The breakfast is amazing and the staff is very friendly. The rooms are average size but clean and the bathrooms are modern. Van service to and from the airport is prompt and friendly. Overall a good value.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, October 7, 2014
Dear Guest,

Thank you so much for sharing your only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience with the rest of the Trip Advisor community.

We are really glad to hear your comments about the impression of our hotel. For sure you enjoyed our garden, outdoor areas; those are amazing places to rest and relax. We hope you visit us again and of course out staff will be very pleased to welcome you.

We hope receive you again to provide another excellent experience as just Barcelo knows.

Best regards,

Adriana Duran.
Guest services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 28, 2014

This place was a great place to stay. However as every year passes it gets worst.the front desk service feels like you owe them something and there's no courtesy. They come in unannounced into the room at 6:30 pm after your room has been already clean. So if your in the bathroom or having intimacy and you don't open when they knock they just come in like nothing. It's a shame that it has gotten so bad since it's a beautiful hotel.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, October 7, 2014
Dear Guest.

Receive a warm greeting on behalf of Barcelo San José Palacio; we appreciate your comment in our trip Advisor´s web page. Is truly important for us know which our skills and fails are, that’s the best way to concern about them and start immediately with the necessary changes.

We want to apologize for every inconvenience that you had in your last stay. The front desk manager will make a meeting with our department to do an attitude feedback.

Thank you again for your opinion. Is also remarkable for the company to receive suggestions and use them like tips to get better. So we hope that you come back as a visitor at the hotel, and make you feel like in home.

Best regards,

Adriana Duran
Guest services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo San Jose Palacio

Address: Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in San Jose
#5 Luxury Hotel in San Jose
#19 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo San Jose Palacio 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Palacio Costa Rica

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