If I could rate this room 3.5 stars, I would. The pool was just outstanding! If it hadn't been pouring down rain, I would have spent my whole day there. The lobby was gorgous. All of the employees besides the housekeepers spoke English, and all of the employees were very helpful. Our room was on the 5th floor - the 5th & 6th floors are considered thier "business levels" and require you to enter your card into the elevator to get to. There was an office with several computers and internet access. Our view from our room of San Jose and the hotel gardens was lovely. And it was a nice surprise to see the ammenities in our bathroom included a toothbrush, tiny tube of toothpaste, shaving kit, sewing kit, shampoo, conditioner, shower gel, shoe mit, bath salts, and more. I've never seen anything like it!

The reasons I did not rate this hotel higher: found a needle stuck in the carpet between the beds. Someone probably used the sewing kit and simply dropped it before our stay, but that could have been a painful way to start our Costa Rica trip. The beds were hard as a rock! Surprising, considering how luxurious everything else felt. Lastly, we had no bathtowels. Had to track a housekeeper down who then borrowed towels from another room since her cart had none.

Overall, I'd definitely stay here again.

Stayed three nights before a Caravan tour. Comfortable room, clean, nice public areas. Enjoyed the pool and gardens. I've seen some reviews complaining about service; this is a nice place but you won't pay the prices of hotels with "4 or 5 star service" so don't expect that type of service. Our check in at midnight was slow because there was only one clerk and several waiting to be checked in. But for the most part staff was friendly and we had two very nice and friendly bar tenders. Large dining room with buffet--open air. About 10 minute taxi ride from airport in non commute times; nothing close to walk to so plan on using taxi service.

The rooms and common areas were good. The grounds were very good. Internet is ridiculously expensive (I think it was $10 per hour). The casino is small. The breakfast and dinner buffets were impressive - not 5 star restaurant food but lots of variety. The location is not far from lots of things (airport, downtown), but not walking distance to anything. Taxi prices vary wildly (the same trip can cost $3 or $10), so know your price up front. The hotel has a reputation for being super-luxurious so that might lead to higher cab prices. I don't think the hotel is as good or luxurious as its reputation, but it is a very nice place.

Hotel is located in relative proximity to SJO airport and for a fee of $20 you can conveniently catch a cab. Although the hotel advertises a free, set schedule shuttle service from the airport, the wait of 2 and a half hours was unacceptable to me after a long trip. Hotel has a couple of restaurants with decent but overpriced food, a good bar with live music and a cover charge, a perpetually empty casino and sluggish, impersonal poolside service. Service as a whole leaves a lot to be desired for the claim of caliber of this hotel. I have had more pleasant wait times in my dentist's office compared to the wait for check in/out at the front desk. Hotel rooms are spacious, well decorated and clean. One has to speak fluent Spanish to get room service, which has expensive good food. There is an exercise room with sauna and steam room - all unremarkable. On the way to the very well kept pool you will find a manicured, petite tropical garden. The pool, without doubt, is this hotels most notable feature. Overall, I will consider staying at this hotel again. Really hope they hire motivated staff by that time.