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“Great family Hotel and Staff. Good Location” 4 of 5 stars
Review of Barcelo San Jose Palacio

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Barcelo San Jose Palacio
4.0 of 5 Hotel   |   Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica   |  
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Ranked #31 of 86 Hotels in San Jose
Chesterfield, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great family Hotel and Staff. Good Location”
4 of 5 stars Reviewed October 19, 2013

Having just returned from a business trip in San Jose and a 4 day stay at this hotel, I would not hesitate to stay there again. I had an issue with my safe and i reported the problem to Adriana Lazo at the front desk and it was resolved immediately. She was the go to person if you had a problem. Very friendly and helpful. If you needed help with directions, a taxi or your luggage you could depend on Pablo. Both of these people work the day shift. The room was clean and everything worked to my satisfaction. I enjoyed the pool, the bar and its weekend entertainment. The hotel casino brought me some luck too. Every morning breakfast buffet was provided.
I'm a travel agent consultant and at $80 a night at low season, this was a very good deal.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 28, 2013
Dear Guest:

The Hotel Barceló San José Palacio would like to thank you for your visit. It was truly a pleasure to serve you.

We feel very pleased that the hotel and services were to your liking, we are so lucky to exceed your expectations. Please come back because we would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit to provide you an amazing experience like just Barcelo knows.


Best regards,
Adriana Duran
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Marathon, Florida
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 16, 2013

Having just returned from a stay in CR and stayed at this hotel due to business reasons- rooms were nice enough- not elaborate but clean- and everything worked properly ( A/C- TV- Shower )- the grounds are nice and the pool area is also nice- spent time in the bar- it is fine and had some very good entertainment- although I think it did have some " shady activity " small slot style casino- food in restaurant- another story- YUK! Buffett- just stick to fruit and eggs - the pasta bar not so good- food in the bar - another menu and a little better- The front desk staff are extremely helpful and will help you in any way possible and I thank them for that! Most of the staff also very nice.

Room Tip: Ask for a room not on the street side- lots of traffic noise
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 28, 2013
Dear Guest:

The Hotel Barceló San José Palacio would like to thank you for your visit. It was truly a pleasure to serve you.

We feel very pleased that our accommodations and services were to your liking, as complete satisfaction of our guests is our primary goal here at the hotel. We are sorry that you didn’t enjoy our food service at all; we already talk with the kitchen managers to improve some of ours menus.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Best regards,
Adriana Duran
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Albans, West Virginia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 8, 2013

We stayed on the Club Level in a suite 2 nights. Food and room service was good. Service was very good and the hotel was nice and clean. Great beds. Nice garden and pool. Very pleased with the Barcelo chain and have stayed with them in Guatemala City. Airport shuttles on the hour and a short commute to airport. Would stay again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 28, 2013
Dear guest:

On behalf of the Hotel Barceló San José Palacio we are pleased to hear that your stay with us was gratifying. We put our best effort on this daily because our guests are our priority.

We thank you for your comments and thank you for choosing Barceló San José Palacio. We hope that you continue to use our Hotel for your lodging needs in the near future. We look forward to serving you again in your next trip.


Best regards,
Adriana Duran
Guest service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 15, 2013

I stayed for a week. The internet connection was spotty. Sometimes it worked great but most of the time it was very slow or sporadic. Had to logoff computer to log phone on. Couldn't use internet connection on phone and computer at the same time. Rooms were average. Breakfast had a lot of selections but was average quality. The restaurants in the hotel were very expensive. Complimentary airport shuttle was nice. Need a taxi to go anywhere which is at least $10 each way.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 13, 2013

Breakfast buffet at Ánfora Restaurant was excellent!
Hotel staff was corteous and friendly.
Food prices are very good. I really appreciated the daily free bottle of water in the room.
Miyako Restaurant food was very good and the staff was very pleasing.
Rancho Bar & Grill serves great Ceviche.
Cleanliness of the room was excellent.
Ana and Jenny from the Spa and Beauty Salon are great! Excellent pedicure and hair drying. Good price also.
Swimming pool area is nice and very clean.
Location is isolated; however, there is always transportation available (expensive). On the other hand, it is close to the airport and it is very accesible by car from the Pan-American Highway.

Room Tip: It is a great choice at a great price.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constant Traveller
Top Contributor
255 reviews 255 reviews
133 hotel reviews
Reviews in 107 cities Reviews in 107 cities
284 helpful votes 284 helpful votes
3 of 5 stars Reviewed September 13, 2013

Well, dear reader, this was a disappointment. I had high hopes for this hotel because my local customer arranged the reservation and spoke highly of the place. But instead "Alex B" and "Antonio M" have it exactly right -- it is merely an OK place to stay,and but it has a lot of work to do before it even gets close to being a top choice.

I can confirm the hotel is 20 minutes or so from the airport, maybe US$25 without a lot of traffic, and Antonio M is dead-on about the bad service offered by the shuttle. The hotel is relatively isolated, on a hill without any shops or other facilities near-by. So be ready to pay some big $$$ for taxi rides or rental cars, to go anywhere. Walking simply is not an option.

The building is an odd structure, with yellow panels creating a "saw-tooth" exterior (see photo). But the result are large and interestingly-shaped guest rooms with big windows and excellent views. The lobby also is very large, with a big bar and casino on one end, and a massive casual dining room and a Japanese restaurant on the other end. In the middle is the check-in counter and a piano, which is played every evening by a talented older gent. So -- in terms of physical structure, I was very pleased and optimistic.

Ah, but then it goes down hill -- so fast, and so sad!

My room was barely clean enough to be acceptable. While the bed was comfy and the pillows very nice, the bathroom is old-fashioned and cramped. There was mold in the shower. I was given one tiny bar of soap for the whole week. The noise of trucks on the highway blasts through the windows all day and night. The carpets were not vacuumed daily -- I spilled some ground coffee one morning, and it was two days before it was vacuumed up. Some days I was missing some of the towels. And the glasses and coffee cups were not cleaned/replaced every day.

This hotel also suffers from a lack of staff. My card key stopped working one day, and I waited 20 minutes for the one over-worked desk clerk to work through the line of people to burn me a new card key. Service in the restaurants is sporadic and uneven -- nice enough people; they just don't ever come around with more coffee or the check. The bar on a busy night has just two servers, when they should have 4-5. So be prepared to wait.

As for the restaurants themselves, in the casual dining room the food was only mediocre. At breakfast, you will find the fruit is fresh and local; but the rice & beans are cooked hard; the scrambled eggs are mealy-looking and even cooked-to-order eggs were runny and not tasty. After five days of bad breakfasts, I was desperate to find a McDonald's or something! I did have lunch with a customer in the restaurant, and we ordered pizzas and they were very tasty, but they took almost 40 minutes to arrive. **sigh**

Other key elements also were lacking. I would have preferred a better, high-def TV with more channel choices -- no CNN? No BBC? That's the basics! Plus, a faster and more reliable WIFI, that permits more than one device to be logged in at a time -- it is incredibly annoying to have one's email disconnected on your laptop, lets say, because you want to read CNN on your iPad or check the weather on your smart phone. Come on, guys -- most hotels permit 3-4 devices on one log-in. It's the 21st century, for god's sake!

One night, for some variety, I ate in the Japanese restaurant and it was very good, but dinner for four nearly hit US$200, so it should have been top-drawer.

The bar is adequate and fine, but the same lack of staff makes service there a real struggle when the crowds move in after 5 pm.

So all in all, I will not be back... there are better places to spend $100 a night, more conveniently located and more dedicated to keeping me happy; and I'm going to find them for you (and me!).

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut Creek, Florida
Top Contributor
146 reviews 146 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 11, 2013 via mobile

This hotel is located about 25 minutes from the main airport. It is on a hill so no walking from this place. What ever you decide to do, you will need a taxi.
Breakfast and food service is not the best. Selection of food is not really good for international tourists.
Japanese restaurant in the hotel is very good although it opens only for dinner. Service at that restaurant is very good.
Rooms are spacious and clean.
Service in general is very good at the front desk and at restaurants.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo San Jose Palacio

Address: Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in San Jose
#5 Luxury Hotel in San Jose
#19 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo San Jose Palacio 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Palacio Costa Rica

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