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“Excellent, but distant” 4 of 5 stars
Review of Barcelo San Jose Palacio

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Barcelo San Jose Palacio
4.0 of 5 Hotel   |   Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica   |  
Hotel amenities
Ranked #32 of 85 hotels in San Jose
Montana
Top Contributor
89 reviews 89 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
83 helpful votes 83 helpful votes
“Excellent, but distant”
4 of 5 stars Reviewed December 29, 2012

We stayed here two nights, arranged on a Caravan tour. This is an excellent hotel in many ways. Located on a hill about a two miles from the central city (San Jose). Nothing around it except for great views. Don't try to walk anywhere except around the nice grounds. Amenities abound (toiletries, etc.). However, WiFi is not free (except that I discovered that there might be free WiFi near the pool, which I did not visit). Great beds and pillows, and nice grounds. Spacious rooms. Excellent food, especially the breakfast.
Be prepared to spend $8-10 for a taxi (each way) to the center of the city. I cannot give it 5 stars because the hotel should provide a shuttle.

Room Tip: Room with a view toward the front.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, January 3, 2013
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations in regard to the services that our staff provides, at the same time we apologize for any inconvenience at your stay.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Polish first
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English first
Berlin, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012

It is very easy, to write, that every thing was okay in a hotel. But what especially happened here?
We came from Germany, my wife carried four very important injections to Costa Rica. they need very special conditions, not to loose their effect. The Reception called the guest manager Daniel Cabada, I explained our problem, he did not hesitate five seconds, to use the frigidaire and the freezer of the hotel-kitchen, to keep our injections as they needed it, up to our checkout. We thank him very much, to be in this way personally engaged to his guests!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, January 3, 2013
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 23, 2012

My husband and I stayed for 3 nights in November 2012 prior to our Costa Rica Caravan tour. We had booked an extra night prior to the tour and were able to stay in the same room which allowed no inconvenience. Check-in and resaurant staff were efficient and friendly. Our room was large with a sofa as well as 2 queen beds. We sat in the large pleasant lobby area reading while our room was being cleaned. There were a few small shops in the lobby area as well. One day we used the gym equipment (treadmill) - the gym was quite small but it got the job done. We also had lunch at the poolside restaurant on the first day. We enjoyed the food in this restaurant as well as the selection on the buffet (ate breakfast and dinner at the buffet). The hotel is not located in the downtown area but we found it suited our needs and was set in a nice garden.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, January 3, 2013
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

We do appreciate very much that you chose us to be your host in Costa Rica, and thank you so much for sharing with us a moment that mean so much for you.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 3, 2012

I am staying at the Palacio while getting dental work in San Jose. First of all check the price on the Barcelo.com before you book with another web site as they offer up to 15% of the already low price. Also get bed and breakfast rate as the buffet is the best I have ever seen. The ground, staff, pool, room are wonderful. The only problem is it is outside the city a taxi is about $7.00 to get to the city. You can walk a little and take a bus for $.50. Make sure you ask the staff on where to get the bus and the number of the bus. The fitness center is needs work. This hotel would cost about double in any US city.

Room Tip: Chose the regular room not the club not much difference.
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, January 3, 2013
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

We do appreciate very much that you chose us to be your host in Costa Rica, and thank you so much for sharing with us a moment that mean so much for you.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ont.Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 14, 2012

We stayed here for 3 nights in November 2011 at the beginning of a Caravan Tour of Costa Rica. The staff were pleasant, friendly and helpful. The accommodation was as we expected - great room, large lobby area, cozy lounge where you could get drinks. The food was good and we had lots of choices at the buffet. The hotel is further from city than we expected, but they have a great pool (which is heated) so we spent at lot of time there just relaxing.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 19, 2012
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

We do appreciate very much that you chose us to be your host in Costa Rica, and thank you so much for sharing with us a moment that mean so much for you.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 10, 2012

First 2 nights of Caravan tour was in San Jose. Good accommodations, nice room, good food and service. An isolated location but we just got on the bus to go anywhere. Nice but small garden area with a path. Can't say enough good things about Caravan but tours aren't a trip advisor category. I"ll just say it was the best value proposition for travel I've ever seen! This tour was 10 days from ocean to ocean and all in between.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 16, 2012
Dear Client,

Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations.

For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services.

Your continued patronage is the utmost importance, and hope you will allow us the opportunity to serve you again in the near future.

Best Regards,



Daniel Cabada
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 26, 2012

We booked in because of their claims of being close to the city center, not. They're sitting out on the highway several miles from downtown. If you don't have a car, you are scrod. I received nothing but attitude from the staff, frustration, and disappoinments. The breakfast buffet is breathtakingly expensive for really bad food. We just looked at the stations, picked over, scattered, scarce, and forlorn, and couldn't believe what we were looking at. I asked one of the waiters about one empty platter for some cheese and they said they would take care of it. No one ever touched it before we left. Do not waste your money here. The room was tired, run down, and we found bed bugs in the sheet!!! We left the next day after a very sleepless night!!!


Never again.

Stayed August 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Barcelo San Jose Palacio

Address: Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in San Jose
#24 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo San Jose Palacio 4*
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Palacio Costa Rica

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