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“Great first class hotel” 5 of 5 stars
Review of Barcelo San Jose Palacio

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Barcelo San Jose Palacio
4.0 of 5 Hotel   |   Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica   |  
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Ranked #34 of 86 Hotels in San Jose
Stockholm, Sweden
Level Contributor
74 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
“Great first class hotel”
5 of 5 stars Reviewed January 27, 2008

Stayed at San José Palacio one night before our roundtrip in Costa Rica and one night before going back to Sweden. We liked this first class hotel. The rooms felt big, luxury, big beds with a lot of pillows. It was also very clean. We got rooms at the 6th floor so we had a nice view ower San José. The breakfast was big and very good.

  • Liked — We liked the luxury rooms
  • Disliked — The casino
  • Stayed January 2008, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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695 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ocean Grove, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 17, 2007

I was on a Caravan tour and we began and ended our trip with this hotel. I enjoyed staying there. The beds (as far as Costa Rica goes) were as comfortable as to be expected. You also have a mini bar, TV & phone. The place is clean - with a nice pool and grounds. You also have a decent bar with lovely buffets.

I would stay there again - no worries.

Stayed December 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
105 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed December 9, 2007

This could have been (should have been) a very nice hotel. The grounds are lovely and the staff very nice, but the bed was miserably uncomfortable. Fortunately we were only booked there for one night before moving on to the rain forest. Everything else was fine, but basically the bed is the most important feature in a hotel room. It was extremely hard and I generally like a firm mattress, but this was ridiculous. I felt like I was sleeping on a steel rod that protruded from the mattress.

  • Liked — the staff was very nice and helpful
  • Disliked — the very uncomfortable bed
  • Stayed December 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 24, 2007

Just OK. Would come again.

Stayed November 2007
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 5, 2007

After a pleasant stay at the Barcelo Palacio last year, I felt confident in using the hotel as a base of sorts for this years trip back to a country we have grown to love. My husband stayed there 2 nights at the start of his trip and then I joined him midtrip for a night and then we stayed a 4th night before leaving the next morning from the San Jose Airport. While the accomodations were still nice, we found the service to be lacking. Each morning we were forced to the front desk to remind them that our reservation via expedia.com included breakfast. It was a pain to say the least and the restaurant staff was less than understanding and made us feel as if we were trying to scam some eggs and toast. You would think that by the fourth time they would have finally gotten the confusion resolved, but nope, each day the same issue came up at the end of our meal. Also, we left word with the front desk that we would be having a package delivered to the hotel the day prior to our final night's stay. They said that would be no problem at all. The vendor arrived to deliver the package and they said they had no record of us making arrangements for the delivery and didn't even show us as staying at the hotel the next night. Ironic, because when we arrived and asked if the package had arrived upon check in they had the notes right there with our reservation. We were able to resolve the delivery the next morning, but again, it was a hassle and we incurred extra delivery charges. I was satisfied with our stay, but I left thinking I'd probably try a new place next year.

Stayed October 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 31, 2007

Grounds are well maintained and pleasant, however the hotel is isolated from any other commercial or tourist area. The view from rooms is good except for the north east group (roof tops only)
The buffet was extensive and quite good, fresh and well maintained.
Rooms appear to have been upgraded except for the bathroom fixtures. Similarly the pool area with its 'tropical island' appeared a little tired and dated.
Internet was pricey at $5 USD for 30 minutes.
Nearby traffic noise and a very noisy wedding party until 3 a.m. made sleeping with the windows open less pleasant. Lots of buses and tour buses arriving during day.

Stayed July 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 29, 2007

3 nights in a junior suite. food great, room excellent - spacious, sparkling, free computer/internet, terrace overlooking pool. bit noisy from traffic but not unbearably so. friendly staff, efficient and personable. bathrooms spotless and modern, as was everything else in the suite.
only gripe: staying with my teenage son and bar was obviously used by very old men as part of their night out with very young prostitutes. saw several oldies pawing at young girls and both of us were nearly sick. Yuk! same oldies on first name terms with staff - regulars?
other than this interesting floorshow, a great hotel.
don't bring the kiddies down there at night.

Stayed June 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review, November 25, 2010
Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo San Jose Palacio

Address: Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Jose
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo San Jose Palacio 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Palacio Costa Rica

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