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“Great location, thin walls” 4 of 5 stars
Review of Vesuvio Hotel

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Vesuvio Hotel
2.5 of 5 Hotel   |   Avenida 11, Calle 13-15 | Barrio Otoya, San Jose 1316, Costa Rica   |  
Hotel amenities
Ranked #55 of 86 Hotels in San Jose
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
“Great location, thin walls”
4 of 5 stars Reviewed March 12, 2012 via mobile

We stayed here prior to a group tour and found the hotel to be simple, clean and have friendly staff. Any thing going on in the halls and next rooms could be easily heard at night.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, September 26, 2012
Dear Mr. & Mrs. Tapave:

Thank you for choosing Hotel Vesuvio during your stay in San Jose, Costa Rica. We really appreciate you bringing these issues to our attention so that we can improve our guest’s happiness. We are really sorry to hear that the noise coming from the hall and other rooms disturbed you; but we want to let you know that we are working to fix these issues, preventing this kind of inconveniences and of course maximizing our guest satisfaction. Thank you for taking your time in writing this comment. I can assure we are doing our best to provide a high quality service to our guests. I hope you stay with us next time you come to Costa Rica.

Laura Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Eagle, Co
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2012

We stayed here when the hotel we wanted to stay was booked. The room was decent size with a king bed. It had an rank smell. The bathroom smelled like sewer. The people were helpful and friendly. The terrace was a great place to sit and meet other travelers. The ¨breakfast¨ was a piece of toast, banana and coffee. Would love to recommend this place only because we meet some great people here, but would not stay again. The location is fantastic.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Gerente at Vesuvio Hotel, responded to this review, March 14, 2012
Thank you for your comments, they are really important for us to improve our service. We are working hard to resolve the problem with the noise. I hope that you stay with us in your next trip to Costa Rica.

Laura Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 24, 2012

Reception staff - mostly business-like but not friendly. Basic hotel. Has a little restaurant at the side for breakfast/evening meals - the chef is the kindest man (and very friendly). Guests appear to be allowed to take prostitutes back to their rooms and the staff don't seem bothered. I have no issues with this except when I have an early flight and there is a racket next door. Guests were told half a dozen times but the receptionist (night manager) did nothing. Eventually, at 4am, they were finally removed. 1st two prostitutes were eventually asked to leave due to me complaining but manager allowed another one in. they were also taking drugs but the manager wasn't bothered. So if this is your bag, please stay here.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, September 19, 2012
Dear GaynorV.

Thank you for choosing Hotel Vesuvio for your lodging accommodation. We really appreciate you bringing these issues to our attention so that we can fix these items to maximize our guest’s happiness. The guest satisfaction is our highest priority in Hotel Vesuvio. We are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know how you feel. We understand that you were not satisfied, and for that we apologize, but you can be sure we are trying to improve. We appreciate customers who let us know when things are not right so that we can improve. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 14, 2012

Rooms are small, bathrooms very small, there was a stain on one of the sheets (although it had certainly been laundered), but for the price it was really just fine. What noise there is comes from the street, not the other rooms. Bring earplugs--it's near a railroad line. The breakfast is fruit, toast, juice, and coffee, and if you want something more elaborate, it's available for a couple of dollars. People are very friendly. It's not luxurious in any sense, but if this is what you need, it's okay.

Room Tip: Second floor away from the street is probably a little quieter.
See more room tips
  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, September 18, 2012
Dear Mr. Georgie

Thank you for choosing Hotel Vesuvio for your lodging accommodation in Costa Rica. We appreciate it when our guest let us know what they love about our hotel or what we can improve on. The guest satisfaction is our highest priority in Hotel Vesuvio. We agree with you about Hotel Vesuvio being the perfect location and about our staff being very friendly. Thank you for your time writing this comment. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rochester,new york
Top Contributor
66 reviews 66 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed January 9, 2012

I stayed here three nights before a group tour with Intrip travel.........in a residental area close to walking to major sites.......walls are thin,bring eyeplugs if you sleep light...TV did not work..........do have hot water ( let it run for a while to get it).........free wireless internet....
hotel is OK........nothing special......clean,,,,,,,the included breatfast should not be called breakfast at all.......you will leave hungry......you can upgrade and buy a real breakfast at the rest.........The rest is Italian for lunch & dinner..........which is good.......I paid $50 for a single room...If you find a better hotel for th same price.........take it..........this hotel is ok for a one night stay.........not for long term,,,,,,no AC........just a fan in the room

Room Tip: as for a room away from the front desk.........(they may talk all night and keep you awake)
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  • Stayed January 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, September 19, 2012
Dear king 57:

First of all I want to thank you for choosing Hotel Vesuvio during your stay in San Jose, Costa Rica. Thank you for the feedback on our hotel and we really appreciate it when our guests let us know what they love about our hotel or what we can improve on. The guest satisfaction is our highest priority in Hotel Vesuvio, we apologize if your breakfast was not what you expected to be and we are working to upgrade the breakfast. We agree with you about Hotel Vesuvio being the perfect location, near to the most important attractions of the city. Thank you for your time in writing this comment, I can assure we are working on it. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
166 reviews 166 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed November 10, 2010

I haven’t stayed at Hotel Vesuvio, my youngest daughter did and I need to share my experience dealing with them.
I needed to change my daughter’s airport transfer in San Jose, as she had missed her connection in Miami, due to airline delay.
As she had had a frightening encounter with a bag snatcher in Guatemala, she didn’t want to just take a taxi from the airport to Hotel Vesuvio, at night.
It was very early Saturday morning, in Australia and we had no way of contacting our travel agent or her tour company.
I emailed Hotel Vesuvio, explained the situation and asked if they had a driver who could pick her up on arrival.
Within an hour, I had 2 replies from them and not long after, my daughter’s tour guide contacted us, saying he would arrange for a new transfer.
She arrived safely at Vesuvio and after a restful night of sleep, was ready to start her tour, the following day.
I can’t thank the staff at Hotel Vesuvio enough for their professional attitude and assistance.
They are also holding a small parcel that we posted from Australia, which my daughter will collect, at the end of her tour. I was notified, as soon as it arrived.
These are the little things, which make a big difference.

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, September 19, 2012
Dear MelbourneLola:

We are very pleased with your comment. Thanks for your review and thanks for sharing your good experience with TripAdvisor's readers. We remembered very well your daughter Gabriela and we enjoyed very much having her with us. I am very glad that your daughter felt safe in the Hotel and that our staff was able to fulfill your needs and expectations. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know about your experience with Hotel Vesuvio. I hope you and your daughter Gabriela would stay with us next time you come to Costa Rica. We really appreciate you choosing Hotel Vesuvio for your daughter's lodging accommodation in San Jose. Hope to see you both soon!

Laura Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Top Contributor
110 reviews 110 reviews
52 hotel reviews
Reviews in 58 cities Reviews in 58 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed October 13, 2010

While many comments in previous reviews certainly still have merit, my stay went well with no major complaints of the deal-breaker variety. As often happens in the lower-midrange category (would rate this 1.5 to 2-star), a lot depends on what you paid. In my case it was $124.30 all-in for a 3-night booking, BUT because it was via the Entertainment/hotels.com site $50 was rebatable (and I've successfully received rebates on that deal before). So if the all-in eventually nets to $25/room/night you're doing well.

Thin walls reminded me of converted space in a hostel or two I've been to. The rooms did have en suite bathrooms, of course, and smallish TVs hooked to Sky satellite. Mine had a window...dunno if there are any totally without one in the place.

The thin wall meant noise carried, which came into play once with a neighbor's shrieking kid around 8 a.m. one morning, but thankfully that was it. YMMV. The place is said to be visitor-friendly (i.e. guests of guests).

The hot-water regulation was indeed a bit uneven but there. Desk service was polite, and there's an Internet terminal near the lobby with a poky connection for checking e-mail (for the laptop-less like moi). My rate included breakfast but I never got down there to try it.

Location-wise it's in good shape, not totally central but off in the better Barrio Amon quadrant. The Sportsman's Lodge is almost next door, and it takes about 15 minutes to walk to the Del Rey Hotel and that corner and maybe 20 to get to the plaza and the Teatro Nacional. It's also only about 5 minutes' walk from the tall building opposite parque Espana. That building houses the jade museum, and also has a bank of ATMs outside including a Bancredito one that didn't surcharge (ATMs other than your own banks already collect an "interchange fee" that most banks will pass on, so if they're surcharging they're trying to hit you twice, which is excessive).

I always walked back and forth to the Vesuvio, even at night, but given how desolate a few of the blocks were I can see where it's not for everyone. Still, it's better to be in that part of town if you're not right in the middle, vs. other sections like Parque Central. The Vesuvio does have a front gate where you get buzzed in and out.

Overall I didn't see anything to disqualify it from consideration for lower-midrange if the deal yo can book is good enough.

  • Stayed October 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vesuviocr, Director General at Vesuvio Hotel, responded to this review, January 9, 2013
Dear ploughman8:

Thank you for choosing Hotel Vesuvio for your lodging accommodation in San Jose, and thanks for sharing your experience with us. We really appreciate it when our guest let us know what they love about our hotel or what we can improve on. Since 2010 the hotel have free internet (WIFI) in all the rooms, and we worked on the hot water in order to have a good service. We hope in the very near future we can change to LCD Screen in all the rooms. We are constantly evaluating our staff to provide the best possible service. We agreed with you about Hotel Vesuvio being the perfect location, 5 minutes walk from downtown San Jose and near to banks, shops, restaurants, night life and museums I hope you stay with us next time you come to Costa Rica.

Regards,

Laura Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vesuvio Hotel

Address: Avenida 11, Calle 13-15 | Barrio Otoya, San Jose 1316, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #55 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Vesuvio Hotel 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Vesuvio Hotel is located in the historical downtown, walking distance from the most important attractions of San Jose city, such as The National Theater, The Cultural Plaza, The National Library, Museums, Shops, Restaurants, Banks, Nightlife and beautiful exotic parks. The hotel is located in Barrio Otoya, one of the oldest districts in the area and is away from the noise and traffic of downtown, yet close enough to be able to walk the central business district within a few minutes. The management makes it a priority to give their guests the fullest attention to every detail. Personalized service is the key to this owner management hotel.The hotel has 20 carpet and comfortable rooms, private bathroom with hot water, cable color T.V., phone and safe deposit box, restaurant with international cuisine, room service, private parking, laundry service, Fax and Internet access. The American Breakfast is included in the rate.*Free parking.*Free Internet access.*Free children under 12.*Free breakfast.*Free storage room. ... more   less 
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Also Known As:
Vesuvio Hotel San Jose
Vesuvio Hotel Costa Rica/San Jose

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