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“My stay at Hotel Santo Tomás was a delight.” 5 of 5 stars
Review of Hotel Santo Tomas

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Hotel Santo Tomas
3.0 of 5 Hotel   |   Avenue 7 Between Streets 3 and 5 | 250 Meters West from INS Building, San Jose, Costa Rica   |  
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Free Hot Breakfast & WI-F
Ranked #9 of 85 hotels in San Jose
Franklin, North Carolina
1 review
“My stay at Hotel Santo Tomás was a delight.”
5 of 5 stars Reviewed July 3, 2013 via mobile

Staff at the hotel were efficient and very courteous. I loved the "old world" feeling of the historic building. The amenities of the hotel are modest and clean, the pool and hot tub are clear and inviting. Meals at the restaurant are delicious and thoughtfully prepared. The bar man was always smiling and helpful, and Ricardo at the front desk always made me feel welcome. I enjoyed meeting Owner Thomas at breakfast; he was pleasant to talk with and very passionate and informative about Costa Rica. I would recommend Hotel Santo Tomás to any friend or family member, and I certainly intend to return on my next visit. R Dodd, Highlands, NC, USA

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, July 4, 2013
Hola HighlandTraveler, Great review thank you very much ! Recommend us to family or friends , that's as good as it gets. I genuinely appreciate that you took the time to remember Ricardo and put in a good word. I will make sure he sees what you have written. Looks like you also enjoyed Happy Hours with Carlos in the Bar as well, outstanding place in the jacuzzi to enjoy a piña colada ! Looking forward to your next visit. Warmest Regards Thomas
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Key West, Florida
2 reviews
5 of 5 stars Reviewed July 1, 2013

This is the follow up for the many times I have re visited my home away from home, and special thanks to the staff and Mr Thomas for all the assistance and retrieving my passport. Without that help of Santo Tomas staff I'm sure the situation would not have turned out the same. I always find the conditions of the hotel are impeccable, and many thanks from the Key West group and myself. Looking forward to stay many more times on such a great please. Always there on short notice. There you can find a lot of information from all employees, always a warm smile.

William, from Key West!!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, July 2, 2013
Hola Bill from Thomas here in wonderful CR ! Lost passport , yep that is a drag and I am glad we could help you retrieve it so quickly. Over the past 23 years we have done that for many clients and assisted the ones that were lost as well. Great having you come back again along with the rest of that Key West group. All of my staff is trained to assist 24/7, with day tours , car rental and jsut whatever a client may need during travels. Thank you for a fantastic review ! Warmest Regards Thomas
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Austin, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2013

I stayed here 1 night and it was great. I picked it based on reviews and was not disappointed. The staff was friendly and the hotel was clean and charming. I'd definitely go back. The only issue I had with the place was the 'safe'- a key locked nightstand- didn't lock.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, July 1, 2013
Hola Kda00, Great you found us to be like the reviews, good for Trip Advisor, you and us ! Thank You for the fine review and we always request guests to report any issues they have so it may be attended to. I'll have the locks reviewed and place that on a regular maintenance schedule now. Safe Travels Thomas
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USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2013

This was the first hotel we stayed in in Costa Rica. I expected poor conditions, as I have heard questionable things about San Jose, but this hotel was clean, charming, friendly staff (the owner helped us rent a car at a phenomenal deal), the pool and jacuzzi were very nice. The location is close to lots of things in a reasonable area of San Jose (we felt pretty safe walking around and exploring). We came here in a group and we all had a wonderful experience.

The staff has obviously been trained to make customer satisfaction their primary consideration. The rooms were clean and nice, but would recommend staying in a room that isn't the absolute cheapest, as for a few dollars more you get a lot nicer and bigger room.

I would recommend this hotel, and if I'm ever back in the San Jose area would try staying here again!

Room Tip: The cheapest room is still nice and clean, however if you want a newly renovated, more spacious room...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, June 26, 2013
Hola to ILoveCostaRicaUsa, Great having you and your family stay with us and it is always rewarding to have children enjoy the pool, Jacuzzi and water slide. That was my daughter’s idea when she was 8 years old. I designed and built it and she was the first one down! You are correct ,the new deluxe rooms upstairs are a great value. And yes customer satisfaction is at the top or our list. Thank You for all of your kind words. Safe Travels Thomas
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Orlando, Florida
2 reviews
5 of 5 stars Reviewed June 25, 2013

This was my third stay at this lovely hotel June 11-16, 2013. The staff is friendly and they go out of their way to help in any way possible. The restaurant food is great and attractively served. Just because it is not on the menu doesn't mean they can't fix it so just ask them. The room rates are a value and the rooms are clean and comfortable.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, June 26, 2013
Hi Dr Nina, Wonderful that you keep coming back, that just says it all! Thank you so much for the great review. Manuel our chef has worked at many different hotels during his 40 plus years of service including the Marriott and Intercontinental! Great value rooms and top service is what we are striving for. Again Nina thanks so much for coming back. Warmest Regards Thomas
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Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

Based my selection on Hotel Santo Tomas on their "home page", but really, after reading so many positive reviews, I was won over. Spent our first 2 nights and our last 2 nights here. My husband and I were delighted with the over-all presentation of the grand old mansion which merged seamlessly with the modern amenities (swimming pool, jacuzzi, gym, upper level roof covered patio, restaurant) The reception staff were gracious, warm and very helpful in all our requests. The condition of HST is remarkable, from the hotel itself to the beautiful garden enclosure. It is indeed an "oasis" and a sweet retreat from the hustle of the city. We passed along to others while in C.R. our delight and satisfaction with HST and hope that this review will lead you to their doors.

Room Tip: Pay the extra to upgrade from a economy room to one that the window faces the garden enclosure. Its...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, June 25, 2013
Hi LauraB, What a wonderful review and thank you so much for recruiting new guests during you visit outside of San Jose. I have many clients that do just that, with all of the outdoor seating areas that we have, it makes it really nice to sit and chat over a cold drink at Happy Hour. It really is a neat old building with lots of charter. There are just not any of these left in San Jose any more. You are correct many of our clients upgrade to the deluxe rooms upstairs in the new section. Again Thanks so much. Warmest Regards Thomas
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Kenmore, Washington
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2013

Stayed two different times at HST and will be back. Rooms are nice, quiet, with lots of character in the building's architecture and interesting art, maps, and photos in the halls and rooms. Staff was super friendly and accommodating.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review, June 25, 2013
Hola Zmatto, Nice, you really summed up what is important for prospective visitors to Costa Rica. A big Thank You from me. Outstanding you had a great experience here at the HST ! I will be looking for your return. Happy Travels Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Santo Tomas

Address: Avenue 7 Between Streets 3 and 5 | 250 Meters West from INS Building, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in San Jose
#7 Family Hotel in San Jose
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santo Tomas 3*
Official Description (provided by the hotel):
A Great downtown location in San Jose, Costa Rica . Hotel Santo Tomas provides Free Hot cooked to order breakfast, FREE Wi-Fi 10 Mbps, security box, swimming pool, Hot Jacuzzi, Gym, secure on site parking and restaurant/bar El Oasis ( Happy Hour 4 to 7 PM Carlos Bartender ) closed on Mondays. Only four blocks from San Jose, Central Avenue and an easy stroll to most local attractions. Offering 30 non smoking rooms and has been newly renovated and expanded. Also available 24/7 : tour, travel & car rental services, currency exchange and laundry for our guests. Come and enjoy our wonderful open air gardens,flowers and covered terraces all to enjoy the volcano views here at Hotel Santo Tomas in San Jose, Costa Rica. ... more   less 
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Also Known As:
Hotel Santo Tomas Costa Rica/San Jose

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