This was the first hotel we stayed in in Costa Rica. I expected poor conditions, as I have heard questionable things about San Jose, but this hotel was clean, charming, friendly staff (the owner helped us rent a car at a phenomenal deal), the pool and jacuzzi were very nice. The location is close to lots of things in a reasonable area of San Jose (we felt pretty safe walking around and exploring). We came here in a group and we all had a wonderful experience.
The staff has obviously been trained to make customer satisfaction their primary consideration. The rooms were clean and nice, but would recommend staying in a room that isn't the absolute cheapest, as for a few dollars more you get a lot nicer and bigger room.
I would recommend this hotel, and if I'm ever back in the San Jose area would try staying here again!