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Hotel Santo Tomas: Traveler Reviews

3.0 of 5
Ave 7 btwn Sts 3 & 5 | Historical Barrio Amon, San Jose, Costa Rica
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Free Breakfast & Wi-Fi
Hotel Santo Tomas
Ranked #3 of 87 hotels in San Jose
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317 reviews from our community

Traveler rating
    165
    112
    27
    5
    8
See reviews for
Families
51
 
Couples
127
 
Solo
53
 
Business
17
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sterling Heights, MI
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“An oasis in the city”
5 of 5 stars Reviewed March 7, 2013

We stayed at Hotel Santo Tomas on Feb. 22nd, 2013. It was a great point to walk to the downtown area or relax in their pool and hot tub. Our second floor room was spacious, clean and had a very nice bath and tiled shower. The breakfast was tasty and filling with several options from which to choose. Thomas, the owner was present at breakfast and was very helpful answering questions about the area. They have a tour operations desk in their lobby to help set up day tours and travel. We didn't use their help, but wish we had as our week in other parts of the country progressed.
We really enjoyed our stay. It was like an oasis in the city. We parked our car in their guarded lot next door for $11 a day. Daytime walking around town was good. It is not advisable to walk anywhere in San Jose after the crowds thin out in the evening.
We recommend this hotel. If we return to San Jose we will stay there again.

Room Tip: We stayed on the second floor. Our room looked more modern and had less traffic passing by it that...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask timjan1995 about Hotel Santo Tomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review
March 20, 2013
Hi Timjan 1995, Your title “An oasis in the city” is what many clients say. Our tour desk and all front desk staff are well trained to assist clients 24/7 with what ever is required . This has always been my hotel philosophy and I make sure it is carried over to my staff. You are correct the new rooms upstairs are are great bargain. Wonderful to know you will return. Warmest Regards Thomas
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Chicago, Illinois
1 review
“Extremely comfortable great value”
5 of 5 stars Reviewed March 7, 2013 via mobile

This place was the best place to be. Extremely friendly people make all the difference. It is safe and secure, the food is good especially the breakfast, and it is not that expensive.

I am a young female traveling alone, and I wanted to feel safe and secure. This hotel was perfect for my budget and the people I met were so wonderful, even though I stayed for only a few days

I will recommend this hotel to anyone staying in San Jose for a long time.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Evan T about Hotel Santo Tomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review
March 20, 2013
Hola Evan, Great having you stay and your are correct, I train my staff to be extra sensitive to the traveling female clients . We know that you want first of all safe, clean and a friendly environment . Please come back to visit . Thomas
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
“A great hotel in central San Jose”
5 of 5 stars Reviewed March 6, 2013

We had a great stay at Hotel Santo Tomas in January 2013. The hotel is beautiful, very clean and run by very friendly staff. We met Thomas himself at breakfast on our second day at the hotel and he could not have been more friendly. He even gave us advice on driving to various locations while in Costa Rica (we would probably have got lost otherwise). The hotel is in a safe neighborhood and has plenty of restaurants and bars nearby. The included breakfast is excellent - be sure to get the gallo pinto (rice and beans) with some house-made hot sauce over the top. We will hopefully stay again in the future. - James

Room Tip: Ask for a room with a balcony and a view of the pool.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James D about Hotel Santo Tomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review
March 7, 2013
Hola James, Great to hear that you had a wonderful vacation here in Costa Rica and also that the Hotel Santo Tomas provided you with outstanding service for value. Your title is very much appreciated by me, “A great hotel in central San Jose” that is exactly what we strive for. Also very pleasing that you enjoyed our free breakfast , it really is a nice added value to the hotel, especially since we have rooms for two from around $52.00 US dollars with Free Wi-Fi. Hope you return and please send us all your friends from the Great Down Under !! Thomas
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Hamilton, Ontario, Canada
1 review
“Great Staff. A Solid and Safe Place to Stay !!”
4 of 5 stars Reviewed March 4, 2013

For 60$USD/night i wouldn't have expected more. To begin with the positive features of this hotel, the staff were all very friendly and helpful. I stored my luggage with Santo Tomas on more than one occasion throughout my travels in Costa Rica between stays and it was always safe, secure and not disturbed in anyway. This served was a great convenience and i was very grateful that my belongings remained safe until i made it back! This hotel is solid and trustworthy!!

On the down side, the rooms are dated which did not bother me, except it appears that the floor of my room was never washed in a very long time. There was a clean area carpet that covered 2/3 of the walkable area of the room but the remainder of the floor was extremely filthy and my socks were quickly ruined. Other than this, the rest of the hotel was clean and i observed it being cleaned daily.

I stayed here on a few occasions and will probably stay here again.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FlorenceOO7 about Hotel Santo Tomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review
March 7, 2013
Hola Florence007, Glad to hear that you used us as your home base in Costa Rica , many of our guests do, the free baggage storage make it easy along with the quick laundry service. With respect to the floor in you room , you were in one of my economy rooms and dated it is , the house was built in 1908 and the floors are original hand made tiles. They have been photographed and registered with the Costa Rica Historical Society. I have stripped the old wax off of the floor since receiving your review and I believe this should alleviate the situation, I apologize for that. Looking forward to your next visit. Thomas
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Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Nice Hotel / Nice Value”
3 of 5 stars Reviewed March 3, 2013

Santo Thomas offered a nice hotel at reasonable prices. I have no real complaints. The hotel room and amentites were nice. The hotel staff was receptive. I would recommend this hotel.

I can say, however, that there are better values in San Jose. The location of Santo Thomas is in a seedy part of town; not good for conservative travelers who are offended by prostitution or for those who enjoy walking around town in the evening. The hotel staff was not as helpful or recptive with service or tourist information as some other hotels. Some some nicer and more centrally located hotels can be found in San Jose at the same price.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask david l about Hotel Santo Tomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdvisorHST, Owner at Hotel Santo Tomas, responded to this review
March 7, 2013
Hi David, nice hotel at reasonable prices is a very good summation of what we offer. I don't understand about my staff not being receptive or helpful, that is what we really concentrate on, as many many reviews substantiate. I will have a chat with them to reinforce our policies, sorry about that. Thomas
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Additional Information about Hotel Santo Tomas

Also Known As:
Hotel Santo Tomas Costa Rica/San Jose
Address: Ave 7 btwn Sts 3 & 5 | Historical Barrio Amon, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Kids Activities Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in San Jose
#9 Romantic Hotels in San Jose
#9 Business Hotels in San Jose
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel Santo Tomas is in a great downtown location. We offer Free hot breakfast, Wi-Fi, security box, swimming pool, Hot Jacuzzi, Gym, secure on site parking and restaurant/bar El Oasis ( Happy Hour 4 to 7 PM Carlos Bartender ) closed on Mondays. Only four blocks from Central Avenue and an easy stroll to most local attractions. Offering 30 non smoking rooms and has been newly renovated and expanded. Also available 24/7 : tour, travel & car rental services, currency exchange and laundry for our guests. Come and enjoy our wonderful open air gardens and covered terraces to enjoy the volcano views! ... more   less 
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