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“Shabby start” 2 of 5 stars
Review of Hotel Europa

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Hotel Europa
3.0 of 5 Hotel   |   Calle Central, Avenidas 3 y 5, San Jose 7712-1000, Costa Rica   |  
Hotel amenities
Ranked #66 of 85 hotels in San Jose
UK
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Shabby start”
2 of 5 stars Reviewed February 25, 2013

We stayed here at the beginning and end of a tour of Costa Rica. It wasn't a welcoming experience. The hotel is shabby, the staff pretty surly, and the decor unloved and in need of renovation. The lift had, apparently, been out of action for at least a fortnight before we arrived, and still had not been fixed when we returned two weeks later - a real problem, especially as no help was offered to take bags upstairs (even though I am disabled). If you can put up with all this, it is fairly cheap and in a good central location

Room Tip: Higher floors have, we were advised, better rooms, of stairs aren't a problem for you
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Fort Worth
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 19, 2013

THis was a short stop for us in San Jose as we began our adventure in Costa Rica. The hotel was uninviting, smokey, dimly lit. The air conditioner was loud at night. It was ok in cleanliness, but not appealing in the least and not what it looked like on line at all. The front desk person spoke English but didn't seem too friendly. Breakfast was provided. For $50 we didn't think it was worth the money but I'm not sure how expensive other hotels in downtown San Jose are. However I think you could definitely find better.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Athens, Greece
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2013

Left this hotel within an hour.
When we arrived, the beds sheets were stained, bathroom dirty, our "balcony with a view" was a noisy outlook onto the dirty rooms opposite and the only "air conditioning" was horrible and was extremely loud.
The pictures of the pool is NOT what it is like.
Once stepping out the hotel we had to hold on to our wallets and run! Never turned back.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
central america
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2013

You arrive at reception, are pleasantly surprised at the proper check in desk, you sneak a peak at the published rates above the desk and think to yourself you've just snagged the bargain of the century by booking it online!! Well, every online hotel site offers rooms for just under $40.... so the those published prices are perhaps remiscent of a bygone age, or of missed aspirations....
My rooms were pretty good.... I had 3 within a couple of hours as my first 2 I found the a/c only worked when accompanied by a deafening noise that would not have allowed me to sleep.... when I complained about the first one I overhead the front desk staff saying that was yet another occasion they had had to move people from that room... mmmm.... maybe time to do something about it!!
Anyway, I ended up with a much nicer kingsize room... with working a/c so for the bargain price its a pretty good deal really. Even the other rooms were good except for the a/c....
I realised after nearly an hour of wandering around that there was no obvious decent dining choice nearby so returned to the hotel restaurant.... I've lived in Central America for 5 years so I know Central American service can be (If you want decent service then go to the more tourist oriented places on the coasts, or go to South American capital cities who have more visitors!).
So the steak I asked for was quite good actually.... the vegetables I asked for were.... well, a salad... but no point in complaining, I was starving.... the bernaise sauce would not have been good enough to come from a packed of powdered mix you can surely get from any food distributor.. but again, its Central America..... but when I realised the swirly red and yellow designs on my plate were actually ketchup and squeezy cheese then I just had to smile and laugh to myself....
The tables next to me had not had plates cleared from previous diners.... which was not the best environment....
But overall, if you have a sense of humour then for the price you can sleep and get fed, which after all was what I was there for....

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2013

Friendly service, clean, hot water, reasonably quiet. Booked on Expedia for $36 for two double beds, in small, clean room. Full breakfast with fresh omelet made to your taste, fresh fruit, and more. Staff very helpful. Front desk staff knew English well.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NRGB, WV
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

The breakfast was awesome. The rooms are huge but in need of remodeling. Nice casino and restaurant at hotel. The staff were very helpful. The pool was a little run down with no views. The free parking was nice once I found it. This is a great value for $40 a night.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 11, 2012 via mobile

Location is scary (turn left and get robbed turn right and walk fast!) Internet is poor, food is very poor, service is poor, quality of rooms is poor (just run down) and if you like hospital styled hallways and a rough night club in the foyer, you will love this over priced hotel.
Thumbs down

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Europa

Address: Calle Central, Avenidas 3 y 5, San Jose 7712-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Europa 3*
Reservation Options:
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Also Known As:
Europa Hotel San Jose
Hotel Europa Costa Rica/San Jose

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