I stayed at this hotel on Aug 31 & Sept 1. When I checked in, I paid with my CC for the two days. I had a very early flight on the 2nd and called for a taxi to pick me up at the hotel at 6:00AM. Upon checkout, the clerk stated that I owed for one night. I told him that I had paid for both nights at checkin. He stated that it was not correct that I owed one more night.
Rather than miss my flight I decided to pay him and clear it up later. I gave him the same credit card I had used at checkin and the clerk said he could not process credit cards and I would have to pay in cash. I did not like it but nneded to get going so I paid cash.
Upon returning home, I pulled up my CC statement and verified I had paid for the two nights.
I sent an email to the hotel requesting that one night be credited to my CC. They did not respond to my email. I resent the email again, no reply. I resent it a third time, still no reply.
My next step is to report the hotel to the CR Tourism Board.
I am not so concerned about the money as I am about the arrogance to ignore my emails.
Ben, Bedford, TX
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- Also Known As:
- Europa Hotel San Jose
- Hotel Europa Costa Rica/San Jose