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“Holiday Inn San Jose” 4 of 5 stars
Review of Holiday Inn San Jose Downtown Aurola

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Holiday Inn San Jose Downtown Aurola
3.5 of 5 Hotel   |   5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica   |  
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Ranked #28 of 85 hotels in San Jose
Fairburn, Georgia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Holiday Inn San Jose”
4 of 5 stars Reviewed May 29, 2013

The hoilday Inn was good. The hotel is in a great location right by Main ST. The staff was great, they got me into my room in minutes. The room was clean and just great. The taxi from the airport is $27 to the hotel. The taxi from the hotel to the airport was $30.

The only con about the holiday is that it did not have a ATM in it or close by.

Room Tip: Get a high room
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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, June 3, 2013
We are happy you enjoyed your stay and our great location. We hope you will come back to San Jose soon.

Pura Vida!
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373 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Oviedo, Florida
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed May 27, 2013

I have stayed in this hotel on many occasions and recently stayed again in a corner room on the 7th floor. Very nice room, excellent view. I also was upgraded to the Executive lounge, which has a small, free breakfast with fruit, cereal, pastries, juice, coffee, etc as well as drinks and snacks in the evening.

I was also able to use the small conference room on the 15th floor to work and conduct some interviews.

Check in was fast and very friendly.

Rooms are large and the beds comfortable.

Room Tip: get a corner room or one as high up in the building as possible
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 28, 2013
Thank you for your very nice review of our hotel. We are pleased that you enjoyed your stay and found our conference facilities worked for your interviews. We hope you will visit us again soon.

Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
93 reviews 93 reviews
70 hotel reviews
Reviews in 43 cities Reviews in 43 cities
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed May 22, 2013

My BF and I stayed her for a few nights recently. We were on the executive floor, had a beautiful Corner room with an AMAZING view. The room was clean, nice bathroom and shower, and the bed great. The pool area was pretty, relaxing, and both times we used it, we were the only ones there. The only downsides were that the jacuzzi was NOT warm enough, it was the same temp as the pool. However playing ping pong was miserable after a few minutes due to the fact that the room was probably at least 85 degrees. Fine for the jacuzzi and pool, not good for ping pong.

The downsides: The executive center was a JOKE. The food at breakfast was not good at all. Milk was sitting out, lukewarm, yogurt too. Bread was not fresh. In the evening, it was supposed to be light snacks from 5-7. If you got there much after 6pm you were out of luck.

My BF's daughter came to visit us the first day we were there, she is a student in San Jose. We met in the lobby and then we decided to go upstairs to show her the awesome view in the room, but were stopped and were told we would have to pay $85 dollars to have a guest in the room. We were like, we just want to go up for 5 or 10 minutes.... nope, no can do! So his daughter explained that they thought she was a hooker, that right across the street is the Del Rey, where dozens and dozens of working girls ply their trade each night and lots of guys bring girls back to their hotel rooms and so I guess the hotel is trying to get their cut.

Having said that, a few days later as we were sitting in the lobby waiting to speak to the front desk agent about another matter we see a girl come in who was dressed in such a way that anyone in their right mind could see that she was a hooker, she walked over to the bellman, handed him something and then he put her on the elevator and accessed the executive floor with his key and sent her on up. Now I am not sure what exactly transpired in this transaction but my guess is that she was smart enough to bypass the front desk fee and apply it elsewhere. Whatever.....

I would probably not recommend this hotel actually.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 28, 2013
We reviewed your comments carefully and are glad you found the hotel was clean and relaxing. We are sorry the Jacuzzi was not warm enough for you and that the pool deck was not cool enough for you.

Although prostitution is legal in Costa Rica between consenting adults, we discourage guests from inviting prostitutes to their rooms and use the fee to turn them away "nicely", without insulting them. It is not the city, or the hotel, but certain guests that come to San Jose for this type of activity. Regardless, no one at any time insinuated your friends daughter was participating in this activity and if she felt that way, we are very sorry indeed.
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Costa Rica
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 20, 2013

Once again I stayed at this hotel, this time to celebrate my birthday. Since I arrive they make me feel at home. The Bellboys are great. Carolina and Carlos do a great job at the Front Desk and they always welcome me. The room at the Executive level was nice and clean and as I always forget my toothpaste they always send me one when I request it. I think the executive level needs to have more variety of snacks. I love the breakfast buffet here but I think the variety has decrease. As always I recommend this hotel to anyone

Room Tip: upper rooms have a great view of the city
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 21, 2013
We enjoy it when you return to stay with us and are happy we could be a part of your birthday! We appreciate your business and your recommendations for our executive lounge and breakfast buffet. We are trying out new items in our breakfast to offer something different each day for our guests.

Pura Vida!
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Maryland
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed here twice in one week, in the beginning and in the end of our trip. Both times the staff was helpful and friendly, the food was good and the rooms were clean and ready for us way before the official check-in time. The pool is a nice feature. The location is convenient if you want to walk around central San Jose, although the city itself is not all that great for exploring beyond the very center. Overall, a really good hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 21, 2013
Thank you for taking the time to review our hotel and for choosing us for your 1st and last night in Costa Rica! Please visit us again soon!

Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

The Hotel is nice, the rooms and everything from the start is of 5 stars. I went in early may with my friends to Costa Rica, and Holiday Inn was our first Hotel during a 7 days vacation that we planned to travel around Costa Rica.

On the other hand, the location of the Hotel was disappointing, I know this is not an area that the Hotel controls, but I think the hotel should talk with the local authorities to clean the area from many undesired people that are affecting the image of the pura vida and safety around the grounds.

Me and my friends stayed there for 2 nights and except for the location everything else was perfect . The rooms were very clean. We highly recommend this place if you plan to stay 1 night at San Jose

Room Tip: dinner at the penthouse restaurant with city lights view of san jose
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 21, 2013
Thank you for taking the time to share your stay with us! Our location is central downtown, withing walking distance to a multitude of museums, shops, restaurants, and cultural attractions. San Jose is a city, and can be overwhelming to some visitors. We hope you enjoyed your Costa Rica trip and come see us again soon!
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Woodbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 16, 2013

This hotel location is superb and the public areas are nice and comfortable.

The business center, though, is in utter disrepair with two broken chairs and computers needing a password to access the Internet. No paper in the printer which requires a trip to the Front Desk to get paper. Two of the computers will not accept the password that the desk clerk put in and finally the third worked.

The bell service was excellent and helpful but the restaurant staff was cold at best.

The room had that old world feel, clean and comfortable in spite of the old fashioned TV set.

Upon check in, I mentioned that my wife will be coming from the US on a later plane and the pleasant desk clerk put the number of people in the room as two. When my wife came to check in, the evening clerk insisted that I pay an extra $79 over and above the $89 I have already paid. It seems that if a couple doesn't check in at the same time, an extra fee is assessed.

We are both in our 60s and I don't understand why I had to pay so much more with a reservation made for two people initially. Bottom line, if you don't want your wife to be treated like a prostitute, don't stay there!

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, May 31, 2013
Dear samf5050,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, we truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn
Holiday Inn San Jose Downtown Aurola Costa Rica

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