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“A wonderful place to stay.” 5 of 5 stars
Review of Holiday Inn San Jose Downtown Aurola

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Holiday Inn San Jose Downtown Aurola
3.5 of 5 Hotel   |   5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica   |  
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Ranked #35 of 86 Hotels in San Jose
Certificate of Excellence 2014
Maryland
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
“A wonderful place to stay.”
5 of 5 stars Reviewed May 20, 2013

We stayed here twice in one week, in the beginning and in the end of our trip. Both times the staff was helpful and friendly, the food was good and the rooms were clean and ready for us way before the official check-in time. The pool is a nice feature. The location is convenient if you want to walk around central San Jose, although the city itself is not all that great for exploring beyond the very center. Overall, a really good hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 21, 2013
Thank you for taking the time to review our hotel and for choosing us for your 1st and last night in Costa Rica! Please visit us again soon!

Pura Vida!
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469 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

The Hotel is nice, the rooms and everything from the start is of 5 stars. I went in early may with my friends to Costa Rica, and Holiday Inn was our first Hotel during a 7 days vacation that we planned to travel around Costa Rica.

On the other hand, the location of the Hotel was disappointing, I know this is not an area that the Hotel controls, but I think the hotel should talk with the local authorities to clean the area from many undesired people that are affecting the image of the pura vida and safety around the grounds.

Me and my friends stayed there for 2 nights and except for the location everything else was perfect . The rooms were very clean. We highly recommend this place if you plan to stay 1 night at San Jose

Room Tip: dinner at the penthouse restaurant with city lights view of san jose
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, May 21, 2013
Thank you for taking the time to share your stay with us! Our location is central downtown, withing walking distance to a multitude of museums, shops, restaurants, and cultural attractions. San Jose is a city, and can be overwhelming to some visitors. We hope you enjoyed your Costa Rica trip and come see us again soon!
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Woodbridge, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 16, 2013

This hotel location is superb and the public areas are nice and comfortable.

The business center, though, is in utter disrepair with two broken chairs and computers needing a password to access the Internet. No paper in the printer which requires a trip to the Front Desk to get paper. Two of the computers will not accept the password that the desk clerk put in and finally the third worked.

The bell service was excellent and helpful but the restaurant staff was cold at best.

The room had that old world feel, clean and comfortable in spite of the old fashioned TV set.

Upon check in, I mentioned that my wife will be coming from the US on a later plane and the pleasant desk clerk put the number of people in the room as two. When my wife came to check in, the evening clerk insisted that I pay an extra $79 over and above the $89 I have already paid. It seems that if a couple doesn't check in at the same time, an extra fee is assessed.

We are both in our 60s and I don't understand why I had to pay so much more with a reservation made for two people initially. Bottom line, if you don't want your wife to be treated like a prostitute, don't stay there!

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, May 31, 2013
Dear samf5050,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, we truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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globewalker4
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

We arrived at the Holiday Inn just before 10am. We were exhausted from our flight! It was about a 35-minute drive from the airport.

I didn't think we could check-in that early because on paper, we were informed check-in was at 3pm, but everything went very smoothly! We really truly appreciated that our early check-in went hassle-free! We were able to refresh and walk around downtown San Jose sooner rather than later. The hotel is located in the heart of downtown so you are basically of walking distance everywhere! The bathroom was a bit on the small side and the bath tub can use some renovating, but it was functional and we encountered no problems.

We really liked that the hotel had valet parking so we didn't have to worry at all about parking our car. Being in downtown, finding parking could be tricky. They also took care of putting our luggages in our room. That was very helpful!

The staff we met all spoke English so we were able to communicate without any issues.

Fabulous service all around!!!

There's a reasonably priced restaurant on the first floor, where we had our dinner. The traditional Costa Rican soup and dinner we ordered were very yummy!

They also have a gym and indoor heated pool! Pool was tastefully done! Wi-fi was no problem.

The only downside is that our stay did not include free breakfast.

Tip: Bring small dollar bills ($1, $5) so if you haven't been able to take money out from an ATM and you need to tip, at least you have small bills you can use. We were silly to bring only $20 bills. We had a difficult time trying to get change.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 16, 2013

This hotel is in a very good location, near the pedestrian area of downtown San Jose. We stayed two nights at the beginning of our vacation and one night after. The hotel is clean. The staff is helpful. The breakfast buffet is very good with custom made eggs. There were three computers in the small business offer. Basically I would recommend this hotel to anyone looking for an "American" business class hotel in downtown San Jose.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, April 23, 2013
We are pleased you enjoyed your recent stay at our hotel! Please visit us again soon!

Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
59 reviews 59 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 10, 2013

The staff spoke English. The doormen were very helpful with bags and directions. The housekeeper came twice a day. The room was comfortable. In room coffee maker with Costa Rican coffee. The breakfast buffet had a lot to offer.

It is right across from a pretty little park and a few streets away from shopping.

Would def stay there again.

Room Tip: We were on the 6th floor facing the park. 607 nice room.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, April 16, 2013
We are delighted to hear that you enjoyed your stay with us. We hope you will return soon!

Pura Vida!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 8, 2013

What can I say again? It is a proven fact that new general manager is turning this hotel around from what it used to be. Excellent service everywhere, restaurant staff on 17 floor, Lobby restaurant, room service, and front door personnel, they all did wonderful during my stay. Area is not family friendly, but good for business as all is close by.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this review, April 11, 2013
We are so happy to hear your recent stay with us was a good one! Our General Manager, Mr. Cornelius has implemented a lot of service training for our staff and maintains a high level of expectation for all of us here at the hotel.

We hope to see you yet again. Pura Vida!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in San Jose
#22 Business Hotel in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn
Holiday Inn San Jose Downtown Aurola Costa Rica

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