Great location, if you're looking to explore downtown San Jose. All the usual amenities of a Holiday Inn, so that was nice, although the bed was rock-hard. And when we arrived (9/14/12), the hot tub was in disrepair, filled with cold, dirty water and broken tile. In addition, our bathtub stopper didn't work, and the maid told us "they're all like that - the tubs aren't for taking a bath!". Despite that, we complained to the front desk, and to their credit, they upgraded us to a suite that had a working tub stopper, although the water wasn't hot until we complained yet again. In summary - in the states, the kind of service we got would not be acceptable, but in Costa Rica, I'd say it wasn't too bad.

I choosed this hotel due to the location and amenities they offer to every guest, is the only hotel in San Jose with an indoor heated pool with a nice pool bar, in- room dinning services was fast and very professional, presentation of the meals was very fancy!, they have a nice city view restaurant at the 17th floor, a good choice for a romantic dinner. Front desk registration was fast and clear, at the check in the front desk agent was very kind full, professional, fast and he explained to us all the facilities of the hotel and amenities, I would like to congratulate Ms. Nathalia Sanchez, she made my stay unforgettable and amazing! You are !The Best Of The Best! I requested a romantic decoration as a surprise for my Partner due to our anniversary, she upgrade us to a nice city view suite and the romantic decoration was Amazing! Ms. Sanchez you when far from my expectation...thank you so much. Staff was very gay friendly. I suggest 100% this hotel.

..the stay had been perfect. Good breakfast - nice buffet with a very efficient eggstation. Nice upgrade to executive florr, with a corner room on the 15th floor with breathtaking views over San Jose. Very serviceminded staff, always happily smiling - especially at the Mirador restaurant on the 17th floor. But then its the WiFi - impossible to hold Skypeconferences (which one does when travelling in business) as the Wifi came and went - on and off. This was not only the case in my room but also in the executive lounge and in the breakfast restaurant on groundfloor.
So with a more stable WiFisignal I would have rated the hotel higher, but this time during my 3 nights stay I had to swear each time I tried to connect to the WiFi.

When we checked in, we requested a room on a higher floor and they refused our request. They also tried to sell us a breakfast the next morning that we thought was already included in our price. They have a very nice pool, which we used. However, we were disappointed that the whirlpool was out of service. We also enjoyed the ping ping table in the pool area.
We ate dinner in the restaurant and the food was mediocre. The room was very nice. However, it smelled a bit musty. The hotel location was good. It was a short walking distance to the main avenue.