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“If you want to be in the city center this is a wonderful hotel” 4 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #42 of 85 hotels in San Jose
Atenas, Costa Rica
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“If you want to be in the city center this is a wonderful hotel”
4 of 5 stars Reviewed October 28, 2013

We have lived in Costa Rica far a while but this was our first visit to the Gran Hotel. It is just off the central avenue located next to the national theater and a busy plaza. This is an old style hotel so don't expect a modern Marriott. I agree with others that it is ready for an upgrade but I loved the classic 50's - 60's feeling. The staff is wonderful and will take care of you. The restaurant is okay but the outside seating allows you to absorb the daily lives of the locals. The wait staff is over the top, especially Victor. We had a corner deluxe room. Very spacious. Small bathroom. Funky old windows that opened to let in the cool breeze and sounds of the city. Portable AC is not the most efficient. The wi fi is probably the biggest negative. Otherwise I recommend you enjoy the Pura Vida of San Jose at the Gran Hotel.

Room Tip: Don't reserve a standard room. Way to small.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, November 1, 2013
Thank you very much for your nice comments on our property. I will personally congratulate Victor for being mentioned in a review. We hope to have you back soon here at your home away from home at the Gran Hotel Costa Rica.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Glasgow, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 21, 2013 via mobile

Tripadvisor locates this hotel several miles away from the city centre. In fact it could not be more central. It is opposite the Opera house.
The public areas of the hotel reflect the "Gran" in its name. The reception area is panelled with dark wood, and contains furniture from the visit of JFK in 1963. The breakfast room is like a formal ballroom. Unfortunately the buffet does not match up to its surroundings. The rooms are in need of updating and are quite tired. We stayed twice here in a "superior" room. The rooms had views out towards the Opera House, but I suspect the standard rooms would have views towards the interior of the building. Our first room was quite small. The second was larger. Both had refrigerator and air conditioning. Lighting was quite dim.

Stayed October 2013, traveled as a couple
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Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, November 1, 2013
Thank you for your much appreciated comments. We are indeed in the renovation process of the rooms and hope to finish by the end of this year. We hope to have you back here in your home away from home at the Grand Hotel Costa Rica.
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San Jose, Costa Rica
1 review
5 of 5 stars Reviewed October 9, 2013

I have stayed at the Gran Hotel San Jose many times now, and they are consistently the best in customer service. The Hotel is beautiful, located next to the National Theater in central San Jose, and has great food as well. The restaurant staff and menu are great, and you can enjoy beautiful piano music while you dine.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, October 12, 2013
Thank you for your much appreciated comments. Always nice to have guests enjoying a historical property in the city center in front of the National Theater and enjoying hospitality combined with history and culture. We hope to have you back soon at your home away from home in Costa Rica.
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Port Saint Lucie, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2013

Spouse has friends in SJ and chose this hotel for us from recommendations. I booked online and was able to secure a great rate - I thought. Almost 100 year old hotel NOT KEPT UP. "Deluxe " room had one lamp, no couch as promised, broken bed (bed board's not connected to frame), windows that would not lock (lock broken and flapped in breeze), extremely dim - one - light in bathroom, phone not working for four days! Second day they had bed pulled out and were working behind it to try to fix said phone. Next day told it was fixed but - NOT! Finally told them to leave it alone!!! Two electric plugs available - one had their clock plugged in and the other had a PORTABLE (ROLL ABOUT) air conditioner plugged in to it. BTW the A/C was one who's water drain had to be emptied at least twice a day including at 2 am!

Bad hotel? YES. My spouse should have had a hint when they did not have room to show him when he check with them a month earlier.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, October 12, 2013
Thank you for your most important comments which are much appreciated. As we started a complete overhaul of the hotel just recently I would like you to invite you back to our old historical property and enjoy our upgraded master rooms. I hope to welcome you back to our hotel and enjoy a relaxing and beautiful stay with us at the Gran Hotel Costa Rica
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Madrid
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 25, 2013

A charming hotel in the best possible location in San José just across another gem which is the National theatre. Takes you to another time. I love these kind of hotels, so well preserved, and they are not so easy to find anymore.

Room Tip: As it is such a good value book the best rooms because the standard ones are very small.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, Director General at Gran Hotel Costa Rica, responded to this review, September 30, 2013
Thank you very much for your comments which are much appreciated. We hope to have you back here at your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playas del Coco, Costa Rica
1 review
4 of 5 stars Reviewed September 24, 2013

I was recommended to stay here under a special "Medical Traveler" program. I had doctor's appointments in the central área and this hotel was perfectly located within a short cab ride to the clinics. It's right across from one of the most interesting theatres I've seen. You can take an evening stroll down pedestrian walkways and enjoy the downtown área. Great Deal!

Room Tip: Rooms on the East side are quiet.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, September 25, 2013
Thank you for your kind comment which is truly apreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2013 via mobile

Stayed here twice on both sides of the hotel. It's soo loud. I've been awake since 3.30am with the crossing chirping in the back ground and some one hitting metal on metal. Last time it was general noise from the street and people shouting. With no double glazing and windows + frames having been here since 1950 (guessing) its like your sleeping in the street!
I don't think the rooms in CR are a priority to be fair the doors rarely fit the frames, the tv gets one channel if you're lucky and you don't mind distortion and there's no tea and coffee.
On the plus side the rooms now have AC and the breakfast is the best breakfast we've had in the four hotels we've stayed in whilst in CR (although this wasn't hard to achieve).
They put us the wrong room to start with but changed it with very few quibbles in a matter of minutes.
Behind the hotel is the main streets where you can get everything so it is a good location. But I would never stay here again because of the loud, loud noise.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, September 25, 2013
Thank you for your comments which are very much apreciated. Please ask next time for our double glazed window rooms on the north side towards Avenida Central where the noise is much less. We are actually upgrading all rooms to double glazed standard for the future.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #42 of 85 hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Reservation Options:
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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