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“Dinner” 3 of 5 stars
Review of Gran Hotel Costa Rica

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Gran Hotel Costa Rica
3.0 of 5 Hotel   |   Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica   |  
Hotel amenities
Ranked #41 of 86 Hotels in San Jose
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Dinner”
3 of 5 stars Reviewed August 14, 2013 via mobile

If you go here for dinner I would definitely NOT advise to go, food was not fresh service slow and last but not least fish overcooked! There are other nicer restaurants far more better.

The place if self is nice, however we could not sit outside for some reason and had to sit under the "stadium lights"

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
We are sorry to have given you the impression our food is not fresh, we can assure you that all ingredients are chosen by our chef from local producers under strict quality standards assuring the freshest quality. The overcooked fish issue has been adressed to our chef and he is willing to prepare for you a nice complimentary meal at your next visit to our property.
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608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Atenas, Costa Rica
Top Contributor
73 reviews 73 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 14, 2013

The Gran Hotel used to be The hotel in San Jose. It has a lot of history, going back to the 1930's. They have tried to keep it in good repair, but it is not easy. So, be prepared for a dated hotel, but then, it goes with most of the downtown experience. The location, however, is wonderful for exploring the capitol on foot. The Jade Museum (highly recommended) is just the other side of the Parque Morazon, near the Yellow House (the CR White House). The wonderful Gold Museum is just under the Plaza de Cultura, directly outside the hotel. The National Theatre is in front (try to get a ticket for something at the box office), the pedestrian shopping street is behind. What more could you want? The price is moderate, the coffee shop by the lobby is great, but I would make two suggestions to improve the experience of staying there. One, the included breakfast was dull and has cheap ingredients. Better eggs, rolls, fruit, and juice would help. Two, if they exchange the blue florescent bulbs for warm colored bulbs in the lobby, the first and last impression of the hotel would improve 20%.

Room Tip: No problem with noise, as San Jose is an early town. If you ask for a room overlooking the Nationa...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your comments and hope to have you here soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 10, 2013 via mobile

We stayed here twice - on our first night in CR and our last night. We chose this hotel because it was part of the Choice network and looked like a beautiful, downtown hotel. I would not choose to stay here again.

The hotel has a beautiful lobby as you enter and truly looks like an old, colonial hotel. The rooms are located on the 2-4th floors and are in need of being updated. The rooms lack air conditioning and have very poor airflow. There were windows in our room but they looked out on an inner courtyard filled with loud machinery and without screens. The bed was very firm and only included two pillows.

The hotel does offer a great breakfast buffet on the 5th floor. It is also located across from the National Theater and the Gold Museum. One side do the hotel opens onto a pedestrian street filled with American fast food restaurants.

Upon checkout on our last day, we asked where we could get a cab to the airport. The desk attendant called a friend who pulled right up. He spoke good English but then tried to charge us $40 for a morning cab ride to the airport. We eventually paid $24.

If you are looking for a downtown hotel, choose the Balmoral instead.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your valuable comments. We would like to have you back on your next visit to Costa Rica, please ask for our Superior Rooms which all have beautiful city views or views of the National Theater instead of our Economy Rooms which look in the inner courtyard. We addressed the "Taxi issue" too and the taxi arriving to our hotels have now the obligation to put on the oficial taxi meter and at the end pay the amount showing on the meter.
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Flagler Beach, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

It is an old hotel but the atmosphere is great! The staff is very friendly and the continental breakfast is on the top floor with a great view of the city. In the evening there is live piano music and fun Caribbean drinks in the bar. Super relaxing and close to downtown shops so you can get everything you need for your trip in Costa Rica. There's no air conditioning but if I wanted that I would've stayed at an American hotel. I probably wouldn't want to stay a super long time because of the location but it was perfect for a fun transition after the airport.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your comments, we hope to have you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 31, 2013

Yes it is a little old but so perfect to us!
Please do not change your beautiful windows that are not closing perfectly, please do not change your old bath tubs. This hotel is full of history and that is so nice.
Location is perfect in the middle of everything. Beds were also very good. Street noises are like they should be in the centre of a big city.
We had a great time in this hotel and restaurant.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank your for your comments and the appreciation you have for an old colonial building. Hope to have you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin, United States
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 17, 2013

When traveling to other countries, we have to remember that US standards are very different. In my travels, I stayed at five different hotels in various parts of Costa Rica, so my reviews is more of a comparison of those hotels. Gran Hotel Costa Rica was the most modern hotel and the best location for being able to walk to see San Jose. I stayed at this hotel twice - my first and last nights. During my first stay, My shower was literally a trickle. The room was small (which is not a factor for me) and the bed was a brick. There was no air conditioning, but the ceiling fan was enough to keep me comfortable. There is wi-fi throughout the hotel, but it would not work during my second stay. The food was good. I had a much better room and shower on my second night, but the bed was still extremely firm. For being in San Jose, I would have expected more from this hotel. 

Room Tip: Take a shower during off peak times to ensure water pressure and hot water.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank your for your much appreciated comments. We will check the issues you addressed to us and work on improvements. We hope to have you back soon.
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

I recently stayed here with a tour group I was traveling with. The hotel is in a great location right across from the theatre. It is in center city San Jose. On the 5th floor there is a nice recreation room with two pool tables. There is also a gym, buffett, and spa. In the first leval there is reception desk, a nice sitting area, and a restraint. The food was good and was filling. The rooms are comfortable. The bathrooms are very small but they have everting you need. The shower is small and a little uncomfortable. But in the end I would go back to this Hotel if I were staying in San Jose.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandor T, General Manager at Gran Hotel Costa Rica, responded to this review, August 29, 2013
Thank you for your much appreciated comments, we hope to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Costa Rica

Address: Central and Second Ave. Between 1 & 3, San Jose 527-1000, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #41 of 86 Hotels in San Jose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gran Hotel Costa Rica 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Gran Hotel San Jose
Gran Hotel Costa Rica San Jose

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